Gong
Gong.ioExternal reviews
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Gong Review
What do you like best about the product?
The thing I like best about Gong is the ability to listen to myself on calls and perfect myself.
What do you dislike about the product?
It is a bit frustrating that you can't take a snippet and download it instead of the entire video file.
What problems is the product solving and how is that benefiting you?
My company is solving quality control problems as our product is sophisticated and calls tend to be in depth.
Recommendations to others considering the product:
Make sure the attributions are set up correctly from the beginning so that it can learn faster.
Great product - love the app
What do you like best about the product?
This app is great - love reviewing past calls
What do you dislike about the product?
Wish there was a private mode so I can record a call but not share it with my entire team.
What problems is the product solving and how is that benefiting you?
Gong allows me to record conversations without taking notes.
Viewability
What do you like best about the product?
I love the feature of being able to sort calls by teams and employees
What do you dislike about the product?
There was nothing really to complain about. I didn't use the software for an extended period of time
What problems is the product solving and how is that benefiting you?
This is another tool that can help me on my calls and give me feedback.
Gong is good
What do you like best about the product?
Makes for very easy 1v1 meetings with my manager.
What do you dislike about the product?
Not a whole lot. It is occasionally buggy. I wish that uploading calls manually would provide the same level of feedback.
What problems is the product solving and how is that benefiting you?
Tracking behaviors on calls with prospects is huge for me.
Its been a good learning tool
What do you like best about the product?
I like that it can be broken down into categories. I can go back and listen to my calls and fix my mistakes.
What do you dislike about the product?
It does ring into my calls and makes me think that it's my partner.
What problems is the product solving and how is that benefiting you?
We didn't really know if there were problems across the floor but we can now. Also a good teaching tool.
The system that betters your calls and performance!
What do you like best about the product?
I love Gong because
I love that I can listen to my calls and my whole teams! I've learned so much by looking up various calls and listening to them. And gong analyzes keywords and you can even search calls based on those keywords. I love it!
I love that I can listen to my calls and my whole teams! I've learned so much by looking up various calls and listening to them. And gong analyzes keywords and you can even search calls based on those keywords. I love it!
What do you dislike about the product?
I dislike that when I'm on my phone trying to search calls, it doesn't default back to the one I was searching. Its annoying to have to retype the information again.
What problems is the product solving and how is that benefiting you?
I'm able to see how much I'm talking vs. my client, and before gong, i was talking way too much! Now im able to observe how much i talk and help my clients to talk more to drive sales.
Excellent tool for evaluating and honing skills
What do you like best about the product?
As they say, hindsight is 20/20. Gong gives me the opportunity to identify areas of opportunity using real world examples. I love the indexing of key words within the call to really dial in on evaluations.
What do you dislike about the product?
Sometime have to wait longer than I'd like to get access to the recordings.
What problems is the product solving and how is that benefiting you?
Being able to go back to hear the flow of conversations to develop most effective approaches and develop the right habits.
Wonderful Tool
What do you like best about the product?
the ability to type in any word and search calls
What do you dislike about the product?
that all reps can listen to your calls because it causes conflict
What problems is the product solving and how is that benefiting you?
the ability to coach reps
A must have for customer facing roles
What do you like best about the product?
As someone who is not in a sales role but uses Gong, I can confidently say I am a huge advocate for Gong. At first I thought it was a 'nice to have'. After using it for a few months I can say that it is a 'must have'. It's like one of those things that if you never used it your life is ok - but once you start using it you can't stop. The ability to easily record and share meetings with clients is incredible. Gong integrates so seamlessly with all of our tools that I never even have to think about it, or spend any time on it - aside from utilizing it's helpful features.
What do you dislike about the product?
Honestly, nothing - I have never run into any issues, or had to spend any time figuring anything out.
What problems is the product solving and how is that benefiting you?
My main uses for Gong: Automatically recording my client meetings, reviewing meetings others internally have held with my clients and viewing transcripts of meetings. Also an amazing tool for training, reflection and onboarding new employees.
Learning Again
What do you like best about the product?
I like the fact that after 20 years in Sales, this software has allowed me to learn more about my style, weakness, and areas for improvement than ever before. To be able to listen and learn from fellow team members, and also to ensure that I never forget exactly what a client's requirements are, this software is invaluable.
What do you dislike about the product?
There is nothing fundamental to dislike in all honesty.
What problems is the product solving and how is that benefiting you?
Always understanding the client's need correctly, because you can always go back, listen and analyse again. Invaluable! Also being able to have others review and comment on your calls so that you are constantly improving.
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