Gong
Gong.ioExternal reviews
6,584 reviews
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Great tool!
What do you like best about the product?
Great for reviewing my own calls, but also those of my colleagues.
What do you dislike about the product?
Sometimes doesn't annotate the call properly, but still does an amazing job.
What problems is the product solving and how is that benefiting you?
Using it for tips and tricks, and listening to colleagues pitches to refine mine.
Gong Review - Super user friendly and easy to learn how to use
What do you like best about the product?
The best part about Gong is the fact that you can not only easily review from a computer but you can also listen to recordings on your phone! Makes the commute to work MUCH more productive
What do you dislike about the product?
Some of the information from the recording that is color coded is not relevant or sometimes less accurate
What problems is the product solving and how is that benefiting you?
We use Gong for all of our call recordings which is helpful to distinguish best practices and for CYA.
Recommendations to others considering the product:
Both desktop and mobile use is extremely simple and straightforward
helpful for Project Managers
What do you like best about the product?
1. It's a fantastic teaching and learning tool as well as for coaching. Not only does the tool itself tell you filler words, but others can review the call.
2. Perfect for Project Managers as it allows to listen in again and gather details.
2. Perfect for Project Managers as it allows to listen in again and gather details.
What do you dislike about the product?
Right now if multiple people call in from one phone, of course it cannot differentiate. Not a big issue and the only one I can think of.
What problems is the product solving and how is that benefiting you?
Gong is great as it is easy to use (simply invite the correct e-mail address to all meetings) and it is also easy to adopt. One of the few systems I have heard no one complaining about when we switched to using it. Instead of typing all the details during a call, I know I can review certain segments later and simply take note of the time, instead of typing. Allows me to focus on he customer fully and the entire call and review when questions come up. Also fabulous teaching tool on filler words, how much you are on each topic and so on.
Recommendations to others considering the product:
This tool is very easy to implement. We actually enjoy using it and have several user groups on it (BDR, AE, OPMs etc). Videos are organized easily and can be organized by teams. You can easily invite the recorder when needed. In addition there were training webinars offered, which helped us with implementation.
Gong is the answer to the problem you didn't know you have.
What do you like best about the product?
The AI works! That's a first. This product allows you to search for certain terms that are important such as next steps.
What do you dislike about the product?
I dislike the fact that this product wasn't around 10 years ago.
What problems is the product solving and how is that benefiting you?
We can coach and mentor sales reps much more effectively than any other sales tool I have seen.
Recommendations to others considering the product:
Use it- you won't be sorry.
Excellent Sales Tool
What do you like best about the product?
Auto recording and transcripts are excellent for training.
What do you dislike about the product?
Nothing yet. So far so good. It has met our expectations.
What problems is the product solving and how is that benefiting you?
Sales training, demo consistency. It allows us to pick and choose bits and pieces that we like from many different demos and combine them in to a "master" demo.
Recommendations to others considering the product:
Buy it.
Gong
What do you like best about the product?
That it helps me refine my sales pitch. It keeps me organized and it is very simple to use. Listen to the calls that matter the most vs finding the needle in the haystack.
What do you dislike about the product?
Sometimes the calls don't record at all. The other main thing missing is a native mobile app. he transcribing can use a bit of work. I understand it's not easy to do, but occasionally there are paragraphs at a time that make little to no sense unless you were on the call / in the meeting.
What problems is the product solving and how is that benefiting you?
It's an amazing tool for improved note-taking and overall customer-facing/sales skills. Some benefits I realized are Self-evaluations and referencing calls retroactively.
Recommendations to others considering the product:
Call coaching
Self-evaluations
Referencing calls retroactively
Self-evaluations
Referencing calls retroactively
It used for most of our sales needs
What do you like best about the product?
Easy to understand and use feels very up to date.
What do you dislike about the product?
A few more shortcuts or easy use options would be nice
What problems is the product solving and how is that benefiting you?
Compiling and organizing products n sales, it saves alot of time and energy inputting
Great for sales training and development
What do you like best about the product?
Being able to listen to and analyze the calls of top sellers nationwide
What do you dislike about the product?
Robust system, have only been able to utilize a fraction of the functionality
What problems is the product solving and how is that benefiting you?
The system allows you to identify opportunities for growth as a seller by analyzing trends and key topics on calls. However, I use this primarily to listen to my colleagues calls to see what’s being done or said differently.
Gong is a game-changer
What do you like best about the product?
As a sales rep, I've spent years searching for tools to help me optimize my day. Gong is phenomenal in its ability to upload calls, break them down, and provide insights and tools to get better every day. I can't imagine not having Gong in my day-to-day.
What do you dislike about the product?
Sometimes takes a bit longer than ideal to upload calls.
What problems is the product solving and how is that benefiting you?
As a sales rep, it helps me solve forgetting a key detail or aspect of my call. I can see at a high-level how often I'm talking, pausing, and controlling the call. It's helped me become more efficient and organized.
Absolutely priceless for the busiest of people
What do you like best about the product?
Gong gives you the ability to listen to calls anywhere at anytime - which is priceless when you are busy balancing client calls during the day. It's also great for reviewing calls in an effort to coach associates, or even to remember the full conversation you had with a client :)
What do you dislike about the product?
There is absolutely nothing that I dislike about this product.
What problems is the product solving and how is that benefiting you?
Coaching of associates by reviewing calls, and helping manage busy schedules by being able to listen to calls later on.
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