Gong
Gong.ioExternal reviews
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Not Just Call Recording, But Call Analysis and Sharing
What do you like best about the product?
What I like best about Gong is that it's setup to automatically join and record my cadence calls with GoToMeeting. I never have to remember to start recording.Also, after the call analysis is complete, not only does it display which attendee what speaking, but what the topic was as well. It's usually very accurate. Sharing is easy. In my post call emails to my customers, I always insert the link to the call for them to review.
What do you dislike about the product?
There isn't much I don't about Gong. If I have to come up with something, I suppose faster analysis times would be better. But the time it takes now and the results that are produced, I'm fine with.
What problems is the product solving and how is that benefiting you?
One business problem Gong helps me with is reviewing. I take notes as best as I can during my calls. Sometimes if I'm presenting on the call, I cannot take proper notes. I usually write down the time on a pad if there is something I really need to capture in a call note. Then when the call is over and I review that call and move to exact times to locate the information I wanted to note.
whip your qualification calls into shape
What do you like best about the product?
the intelligent analytics on calls is remarkable, the UI is super friendly and makes it easy to understand said analytics, I can access peers calls to learn new approaches on my own time, I have explicit references for accelerating pipeline with lazy account execs who push off opportunity -- incredible tool
I use gong to run weekly review sessions with SDRs to polish qualification calls and approaches, review objection handling and how to close or accelerate an opportunity -- every sales org needs this
I use gong to run weekly review sessions with SDRs to polish qualification calls and approaches, review objection handling and how to close or accelerate an opportunity -- every sales org needs this
What do you dislike about the product?
sometimes tags on calls are slightly inaccurate in terms of what gong understands is being discussed at that timestamp, but this is a very minor issue and the tags are still a great way to get a snapshot and understand where throughout the call you want to do quick reviews
What problems is the product solving and how is that benefiting you?
we've seen serious improvement in the quality of our qualification calls, and the confidence of our SDRs on the phone has skyrocketed from the constructive coaching shaped with the help of gong
Recommendations to others considering the product:
Buy it. Or at least TRY it.
Easy to use and awesome results
What do you like best about the product?
My ability to listen to top reps and my own calls.
What do you dislike about the product?
The email notifications were excessive but I was able to change it to send call reviews once at the end of the day.
What problems is the product solving and how is that benefiting you?
The ability to be more aware of what I am saying and how it effects my conversations. I am able to keep people on the phone longer and find more buzz words that uncover opportunities if they are there.
Great tool with evolving features catering to the needs of the users.
What do you like best about the product?
The ability to isolate components of calls and use the built in AI to target coaching to individual sections of calls. (eg. close, next steps,)
What do you dislike about the product?
The way it integrates with WebEx. The "coach" has to join WebEx as a logged in user. Takes about 30 mins from time of meeting creation to join and record the call. Great for scheduled meetings, not for ad hocs.
What problems is the product solving and how is that benefiting you?
Sales coaching and understanding what top performers are doing to expand the training to the entire floor.
It is also helping us understand which products areas we need to focus on, retrain on, or re script the value prop for.
Also the ability to quickly revisit and relisten to a call saves substantial time from notetaking which allows reps to dedicate more time to having strong consultative conversations with clients and prospects.
It is also helping us understand which products areas we need to focus on, retrain on, or re script the value prop for.
Also the ability to quickly revisit and relisten to a call saves substantial time from notetaking which allows reps to dedicate more time to having strong consultative conversations with clients and prospects.
Recommendations to others considering the product:
This tool when combined with a consistent coaching program is essential to a sales software stack. It will dramatically improve the ability to coach reps and provide constructive feedback.
Gong - allowing teams to connect and learn
What do you like best about the product?
I like that, as an SDR, I can join or listen in to a live conversation. The analytics in the conversations makes it easy to review calls effectively. You'll able to scroll to highlights in the call
What do you dislike about the product?
We've had some glitches in the past where the calls weren't recording .
What problems is the product solving and how is that benefiting you?
We're able to have an easy way of storing and analyzing different calls. I'm able to go back and listen to all the calls I've set up for my account executive in one place.
Analytics that improve your team
What do you like best about the product?
I use Gong as an account manager. This helps me ensure I am reviewing my responses to common questions, what strategies work for renewals, and what I could work on to be better on my next call.
What do you dislike about the product?
There are some salesforce issues, but that might be my own companies ops issues.
What problems is the product solving and how is that benefiting you?
Gong lets me get a second ear on a call so that I can keep improving my own skillset.
Customer Success
What do you like best about the product?
I like how simple it is to use it. It's easy and intuitive. One of my favorite features is being able to save calls
I need to listen to later.
I need to listen to later.
What do you dislike about the product?
Can't think of anything yet but will report back if that changes
What problems is the product solving and how is that benefiting you?
1. Training sessions - makes it much easier to ramp up
2. Internal handoffs - makes it easier to fill in the blanks by listening to sales calls
3. Listen to my own calls to identify what I could have done better
2. Internal handoffs - makes it easier to fill in the blanks by listening to sales calls
3. Listen to my own calls to identify what I could have done better
I hate listening to myself
What do you like best about the product?
I really like the way Gong evaluates the calls and provides groupings from the conversations
What do you dislike about the product?
Not a whole lot to dislike, this is an amazing call tool
What problems is the product solving and how is that benefiting you?
My own pitch and how to overcome objections
Great Learning Experience
What do you like best about the product?
I like how I can go back, and learn from the call to help set up better calls in the future.
What do you dislike about the product?
Nothing to dislike about gong, but being fairly new I wish I knew more about education opportunities.
What problems is the product solving and how is that benefiting you?
I find it better to set up future calls as Gong helps me go back and review any issues a previous call had.
Exceeds my expectations
What do you like best about the product?
I love how my calls are analyzed and transcribed within minutes of completing the call. I can go back and tag my manager on certain parts of the call if I need him to review a client request. I can also make notes on the call so that if I ever need to refer back to it in the future, it's easy for me to find the key pieces of the convo rather than listening to the whole thing again or reading through the full transcription. Gong has also helped me recap my convo with the client since during the call I want to focus on engaging with the client rather than taking neat and organized notes.
What do you dislike about the product?
I would like to be able to download only snippets from the call instead of download the full call.
What problems is the product solving and how is that benefiting you?
Better note-taking and sending follow up emails to clients with action items that were discussed during the call
Recommendations to others considering the product:
If you need a better system of taking good notes during calls so that you can properly follow up with clients afterward, this is exactly what you need.
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