Gong
Gong.ioExternal reviews
6,579 reviews
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Incredibly Insightful, loaded with Data
What do you like best about the product?
Gong has been instrumental in my role as a CSM, offering invaluable insights into customer interactions that have enabled me to deliver more personalized and proactive support, resulting in higher satisfaction and retention rates.
What do you dislike about the product?
Tough to think of a downside, it's such a massive tool. I rarely have enough time to explore all of the data provided for my call history.
What problems is the product solving and how is that benefiting you?
Mainly how I can improve my call struture, while also allowing for an easy way to follow up via email and provide call summaries.
Best coaching tool
What do you like best about the product?
I've been a Gong user since 2017 and have used it at 3 different organizations. Their revenue platform has allowed me to be a better seller and sales leader.
What do you dislike about the product?
The modules are expensive and depending on how Gong handles data, there might be concerns about data privacy and security, especially with sensitive customer interactions and information.
What problems is the product solving and how is that benefiting you?
Gong facilitates better collaboration by making call recordings and insights accessible to the entire team. This ensures everyone is on the same page and can work together more effectively to close deals.
Amazing product
What do you like best about the product?
I love the transctipt calls, UI and UX of the website is amazing!
The iphone application is great also
The iphone application is great also
What do you dislike about the product?
I dislike how hard it is to find your personal calls. Would love to be able to use filters to look for my calls
What problems is the product solving and how is that benefiting you?
train to overcome objectives
get insights into calls to know how to improve next time
get insights into calls to know how to improve next time
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What do you like best about the product?
Easy to use
Number of features
Customer support
Number of features
Customer support
What do you dislike about the product?
It takes time to load, we need it offline
What problems is the product solving and how is that benefiting you?
Easy to use, understand things
Excellent
What do you like best about the product?
allows us to review our calls, Interphase is easy to use
What do you dislike about the product?
doesn't allow permission to review most of the other calls
What problems is the product solving and how is that benefiting you?
helping us to understan our performance as the call are recorded and saved
Excellent
What do you like best about the product?
Interface is easy to use. Allows us to review our calls.
What do you dislike about the product?
Doesn't allow permission to review most of the other calls.
What problems is the product solving and how is that benefiting you?
Help us recording the calls.
Gong Review
What do you like best about the product?
Ease of implementation and ease of use. There are many features and best customer service. I will surely recommend the the frequency of Use and and all the number of features.
What do you dislike about the product?
There is nothing to dislike in Gong. You will like every feature because it is user friendly
What problems is the product solving and how is that benefiting you?
Inconsistent Sales Calls. Gong addresses the issue of variability in sales call quality by providing standardized data and insights that can be used to improve consistency across all interactions.
Slow Sales Onboarding.
Low Sales Conversion.
Guesswork in Sales Calls.
Slow Sales Onboarding.
Low Sales Conversion.
Guesswork in Sales Calls.
review for GONG
What do you like best about the product?
recoridng are clear
Very easy to use.
The number of features that help me while talking the calls.
Also has great Customer support.
Very easy to use.
The number of features that help me while talking the calls.
Also has great Customer support.
What do you dislike about the product?
I really like all the features. there is nothing that i dislike.
What problems is the product solving and how is that benefiting you?
Gong helps by analyzing sales conversations to provide insights on what's working and what's not. This benefits you by improving sales strategies, enhancing team performance, and increasing revenue through data-driven decisions.
Gong experience
What do you like best about the product?
Gong is most helpful in auditing calls as per my role.
As I am the Quality Analyst in my organisation it gives me the insights so that we can look into the aspects that are causing customer dissatisfaction.
Gong is also used to pick the WOW calls.
As I am the Quality Analyst in my organisation it gives me the insights so that we can look into the aspects that are causing customer dissatisfaction.
Gong is also used to pick the WOW calls.
What do you dislike about the product?
While Gong is helpful in many ways it also have some drawbacks like :
1. Takes long time for loading
2. Little slow in terms of usage.
1. Takes long time for loading
2. Little slow in terms of usage.
What problems is the product solving and how is that benefiting you?
As per my role Gong helps me in analyzing the sellers calls on how is their talk ratio and patience.
The most useful and intuitive tool in our tech stack
What do you like best about the product?
It's an incredibly useful tool and doesn't require any training to use well. It continues to improve over time in significant ways. It is a gamechanger for managing calls and working with customers - it saves me lots of time and doesn't cause me any frustration. It just works. I continue to lean more and more on the Gong notes rather than my own manual notes. This lets me focus completely on being present with a customer rather then thinking about what notes I need to be taking to aid recall later.
What do you dislike about the product?
I can't think of anything. I like this tool.
What problems is the product solving and how is that benefiting you?
Helps me provide fanatical support to customers by aiding conversation recall with AI-generated notes and action items. Saves me lots of time in call reviews by allowing fast navigation to particular topics of discussion.
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