Gong
Gong.ioExternal reviews
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Great tool for sales coaching and improvements
What do you like best about the product?
I like that Gong not only tracks every call when prompted, but you also have the ability to go back and listen to calls for 'specific action items.' Whether it be items you said you'd deliver to the prospect or mentions of competitors, Gong is able to pick up on each of these making it more effective of sales coaching.
What do you dislike about the product?
I may be an outlier here, but I sometimes have found that the design can be a bit clunky. For an example, I was looking around to find a specific call the other day and I was having a lot of trouble doing so. Apparently I had not chosen the correct filters properly - I had to get help from two coworkers.
What problems is the product solving and how is that benefiting you?
More effective sales coaching and training for reps and myself. Picking up on key moments I may have missed or even action items I may have missed, Gong is able to track them all. This is useful and beneficial when wanting to follow up with a specific prospect or even deep-dive into a management meeting to discuss a certain call.
Recommendations to others considering the product:
I did have a few hang-ups on the design earlier, but I am not as well versed in Gong as a lot of my coworkers may be. I would imagine that with more usage I'll have a better understanding of the product. For many SDR's and AE's in my field, Gong has continued to be very useful. I'm excited to explore it and play around with it some more.
Love Gong for calls!
What do you like best about the product?
I love the tangible insights it provides. It enables me to put real improvements into practice and in turn my calls/meetings are better. It's also a great resource to have when sharing calls externally with customers and internally with colleagues to get coaching/feedback.
What do you dislike about the product?
Haven't found anything yet. All around great.
What problems is the product solving and how is that benefiting you?
Being customer-facing, you can live and die by your ability to run efficient, effective meetings. Gong helps me get better which positively impacts my relationships, book of business, etc.
Great for Call Recording and Coaching
What do you like best about the product?
Gong automatically records our calls so we can listen to them later. This allows us the ability to listen to our calls to ensure we remember what was discussed and can follow up properly.
-Managers/sales trainers can listen to their reps calls for coaching.
-The mobile app allows everyone to listen to calls on the go.
-You can speed up the video (2x) to listen to it faster.
-Insights help to show what the best reps speak about (vs. under performing) for coaching purposes.
-Other stats are provided such as talk time, longest story, and patience by rep and industry average.
-The software automatically announces that the call is being recorded so reps dont have to (big legal issue if not announced).
-Can create a library of the best (or worst) calls for training purposes.
-Managers/sales trainers can listen to their reps calls for coaching.
-The mobile app allows everyone to listen to calls on the go.
-You can speed up the video (2x) to listen to it faster.
-Insights help to show what the best reps speak about (vs. under performing) for coaching purposes.
-Other stats are provided such as talk time, longest story, and patience by rep and industry average.
-The software automatically announces that the call is being recorded so reps dont have to (big legal issue if not announced).
-Can create a library of the best (or worst) calls for training purposes.
What do you dislike about the product?
-The insights are great but you definitely need to procure them to ensure the topics and subject is in line with your business.
-It records calls as long as one person on the call has Gong enabled. This can be good unless you dont want the call recorded so be careful if there are meetings that you dont want recorded set up by someone else.
-It records calls as long as one person on the call has Gong enabled. This can be good unless you dont want the call recorded so be careful if there are meetings that you dont want recorded set up by someone else.
What problems is the product solving and how is that benefiting you?
Ability to automatically record calls so reps can re-listen to older calls, managers can help coach, and insights can be drawn by their AI.
Goodbye Notes!
What do you like best about the product?
The transcribe feature. It is sometimes difficult to keep accurate notes, and we are left asking questions that we may have heard the answer to.
What do you dislike about the product?
Sometimes the transcript is not correct, but reading while listening helps get the work done.
What problems is the product solving and how is that benefiting you?
I am less concerned with note taking now, and rely on listening and looking at the transcript to make the best presentation.
Great for newbies and sells vets alike!
What do you like best about the product?
The ease of use and flow of the site. The app...the synchronization of other team member calls.
What do you dislike about the product?
The purple color and playful ugly fake science graphics and pictures, it looks like a mess. It makes the power of what you are look playful and low budget.
What problems is the product solving and how is that benefiting you?
My recap and zooming in on best practice in sells flow.
Great for learning talk tracks.
What do you like best about the product?
Ability to listen to others' talk tracks.
What do you dislike about the product?
When clicking the listen button, takes long to load.
What problems is the product solving and how is that benefiting you?
Better talk track/pitches.
Recommendations to others considering the product:
Great for 1st year reps to listen to more Sr.
The Perfect Solution for Improvement and Visbility
What do you like best about the product?
Being able to easily access and understand what happened on any calls associated with a deal cycle. Whether it's improving in-call tactics, training and ramping new reps, or simply prepping for a subsequent call by referencing the first one beforehand, it's very valuable.
What do you dislike about the product?
To this point I have not had moments using Gong that I disliked. I use it all the time and am just a big fan in general.
What problems is the product solving and how is that benefiting you?
Ramping, training, skillset development, best practice identification and scaling, managing complex deal cycles with many calls over time.
Recommendations to others considering the product:
No sales team should operate without Gong
The platform that will revolutionize sales 2.0 since SalesForce.
What do you like best about the product?
Helps us drive consistency across team's as we iterate on our approach with customers. Translation, statistics, filtering capabilities are awesome. Waiting for Topics to be initiated.
What do you dislike about the product?
Would love to have greater notification capability that allows us to closely follow folks who are crushing calls, especially as it gets difficult to follow folks who specialize in various different products and personas.
What problems is the product solving and how is that benefiting you?
We're able to multiply the best behaviors across the team on calls with customers by understanding what's working in messaging and what is not.
Sales Operations & Analytics Manager
What do you like best about the product?
Easy to set-up and easy to use. I love the Salesforce integration and search abilities. This tool provides great insights into our sales process.
What do you dislike about the product?
Some occasional hiccups with recording, but these seem to mainly be due to webinar software. Transcriptions can be a bit off, but the ML is getting better and better at identifying key words and topics.
What problems is the product solving and how is that benefiting you?
We are using Gong to standardize our sales team's messaging and to help identify why top producers are succeeding. Using Gong to analyze our calls is like a professional athlete reviews game tape. We are using Gong to identify strengths and weaknesses in an effort to hone our craft.
Helping me master new sales skills
What do you like best about the product?
I love that I can tag my use of sales skills through out my call, this keeps me on top of my practice and allows me to get feedback from my manager to see if i used my new skills in the appropriate way. It also keeps me accountable to use best practices and not go back to old habits. It has also been a great training tool to see how my teammates handle certain objections with prospects from similar industry's. I love to download calls from top performers on the gong app and listen on my commute home.
What do you dislike about the product?
The only thing I dislike is having to have the prospects emails in your event for Gong to pick up the recording. Sometimes I like to make a separate event and put in my teammates email, and Gong won't pick up the recording. The work around is manually scheduling the call or I white out my conference line and put it in the body of the calendar event to the prospect.
What problems is the product solving and how is that benefiting you?
I have had better demos because I can go back and listen to my discovery calls and write down anything I missed and some better questions to bring up on the next meeting. Reinforces sales training's we have so they don't go to waste.
Recommendations to others considering the product:
This has been better then any call recording service I have used.
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