Gong
Gong.ioExternal reviews
6,585 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Powerful took for call analysis and training!
What do you like best about the product?
Love the talk time ratio and automatic detection of conversation topics. Makes it really efficient to search for a word or phrase and have the recording go directly there. Verbatim transcript makes it even easier to find if someone said something.
What do you dislike about the product?
Sometimes searching for a customer name does not yield the call. But sifting through the calls manually by going through pages and pages of calls will produce the call, even though the call title is exactly the search term that was used.
What problems is the product solving and how is that benefiting you?
Sales call analysis, training sales consultants. Picking out themes to address in trainings and group workshops. Building a culture of self reflection.
Recommendations to others considering the product:
Use for conversation analysis with a high volume of calls.
Awesome Software!
What do you like best about the product?
I like being able to review my calls and search through call transcripts.
What do you dislike about the product?
There's honestly nothing that I dislike about it.
What problems is the product solving and how is that benefiting you?
Reviewing sales calls and saving information for later use.
Gong is invaluable for sales training and learning
What do you like best about the product?
I like how it's integrated with Salesforce and the fact that it automatically picks up key words and phrases is truly impressive. The text-to-speech feature is also sublime. You also have great features such as dividing calls into team vs whole company vs personal. On top of that there is a library feature to divide calls into specific subjects such as different selling points, top sellers, specific products. The only reason I have not opted for a top rating is simply due to the fact I have only used it for a few months so need to continue learning about it fully.
What do you dislike about the product?
So far there is nothing I dislike in particular. I suppose for an occasional user it can be a little imposing with the vast number of ways it can be used but for those who will be regular users it becomes intuitive.
What problems is the product solving and how is that benefiting you?
Gong helps our sellers learn from one another. Picking up on the most successful strategies and ascertaining where improvements can be made. And it does all this in a seamless and streamlined fashion on the easy-to-use platform.
Recommendations to others considering the product:
Definitely consider it if you wish to develop your sales team. I like how it's integrated with Salesforce and the fact that it automatically picks up key words and phrases is truly impressive. The text-to-speech feature is also sublime. You also have great features such as dividing calls into team vs whole company vs personal. On top of that there is a library feature to divide calls into specific subjects such as different selling points, top sellers, specific products.
Great product for sales teams
What do you like best about the product?
I love that I can go back and listen to calls to ensure i don't miss anything for my follow-up emails
What do you dislike about the product?
not much at all! Just hearing my own voice :)
What problems is the product solving and how is that benefiting you?
Closing sales stronger and ensuring that everything is covered and taking notes for future calls. It allows you to build a stronger skill set with selling and hone in on the things that are working and work on things that are not working.
Recommendations to others considering the product:
Use it on a regular basis, it will make your calls a lot stronger
Untapped Insight
What do you like best about the product?
The level of detail it gives you. Topics of conversation! That's just crazy.
What do you dislike about the product?
Maybe the feeling of a lack of privacy, but it's the world we live in.
What problems is the product solving and how is that benefiting you?
It shows me specific areas to improve as a salesperson from asking more questions on a call to bringing up certain products to attach to deals and get bigger value.
Recommendations to others considering the product:
This will let salespeople get an honest reflection in the mirror. Maybe they don't want to hear the advice from a manager or peer, but there's no hiding from these numbers and everyone can use them to their advantage.
Gong Helps Increase Sales
What do you like best about the product?
With all of our calls recorded on Gong, I can review both calls that I was part of along with calls I could not attend. I can either go back and review the call for anything I missed or just stop and start and take notes.
What do you dislike about the product?
There is nothing that I don't like about Gong. We use it all the time.
What problems is the product solving and how is that benefiting you?
Gong has helped me improve sales by providing me the opportunity to review my calls with prospects.
Excellent sales tool that allows for self improvement through call review and knowledge sharing.
What do you like best about the product?
I use Gong for two different things, both of which the platform excels at: keeping track of customer conversations during long sales cycles and as a tool for self-improvement in my own calls.
The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes.
The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.
The first one is self-explanatory, having the capability to go back to any previous customer conversation and easily pull the "highlights" from previous calls - allowing me a level of preparedness I wouldn't have by just relying on my own notes.
The second, as a tool for self-improvement, is probably where Gong has provided the biggest value ad towards my own selling capabilities. Being able to go back, review any of my calls and look at areas that could benefit from improvement, has been hugely beneficial in identifying my own weak points. This, paired with the ability to break down and listen to some incredibly successful calls from others in the organization, has made me stronger at selling our companies product.
What do you dislike about the product?
Not much to dislike - maybe the voice to text translation (being able to pull transcripts of your calls).. it never seems to work for me very well.
What problems is the product solving and how is that benefiting you?
Having a library of all the calls in your organization, organized and broken down with recommendations and stats, is a powerful tool to have for sales self-improvement (specifically for onboarding new employees learning the product and sales cycle).
Recommendations to others considering the product:
Highly recommended for large or rapidly scaling sales teams/organisations
Helpful for training new employees
What do you like best about the product?
Easy to use and great place to learn through observation. Call recording can help all facets of a company.
What do you dislike about the product?
The search function can get a little testy sometimes.
What problems is the product solving and how is that benefiting you?
This platform has helped in the training of new employees, as well as existing employees.
Audio needs improvement
What do you like best about the product?
Ability to search by keyword and the call script is also helpful
What do you dislike about the product?
The Audio needs improvement and sometimes the entire calls don't record
What problems is the product solving and how is that benefiting you?
You can leverage learning across the team
Recommendations to others considering the product:
The Pros outweigh the Cons
Works great, lots of awesome features
What do you like best about the product?
I like that you can search through calls for certain phrases, or key words. It makes it easier to find specific calls to listen to for training.
What do you dislike about the product?
That some calls don't seem to be recorded (or else they are hard to find). Some days it only shows that I've made 4 calls when I've made 40.
What problems is the product solving and how is that benefiting you?
Being able to listen to and analyze past calls for training purposes
showing 5,761 - 5,770