Gong
Gong.ioExternal reviews
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Best Call Data Analytics
What do you like best about the product?
Great way to see if your calls are going well, track success, filler words etc. I use it everyday to review my calls. Our team reviews all of our calls to see where we went wrong and use gong's suggestions to improve future customer calls.
What do you dislike about the product?
I need more training on how to optimize my use.
What problems is the product solving and how is that benefiting you?
Solving how to improve talk tracks and conversation flow.
Really helpful
What do you like best about the product?
The fact that you can review your notes to best communicate pain points in future calls.
What do you dislike about the product?
Sometimes the audio can be a bit static-y.
What problems is the product solving and how is that benefiting you?
My tonality, as well as my clients pain points.
Recommendations to others considering the product:
Use it often!
Gong throughout ADP's inside sales Experience
What do you like best about the product?
I like that you are able to search specific terminology throughout a call. That way, you can go back, and see if you hit all necessary topics on that call, but better yet specific words or explanations that you DID not say, you can do on the next call.
What do you dislike about the product?
I honestly have nothing that I do not particularly like.
What problems is the product solving and how is that benefiting you?
In the sales industry, every call can run differently. Being able to look back, easily rewind or fast forward to show others how your call has gone, and even better, listen to other representatives calls. It's helpful to see what you personally need assistance or help on. It's all a learning experience.
Recommendations to others considering the product:
Definitely learn all the features so that they can be readily used!
Easy to use and very friendly
What do you like best about the product?
I like the ability to review my past calls.
Gong also splits the audio timeline per participant, which makes it much easier to review calls.
We also use it for learning purposes, when new employees listen to senior calls.
Gong also splits the audio timeline per participant, which makes it much easier to review calls.
We also use it for learning purposes, when new employees listen to senior calls.
What do you dislike about the product?
It is highly useful and user friendly, nothing much to dislike.
What problems is the product solving and how is that benefiting you?
Call history. Documenting what was discussed. Training. Peer review
I can review the calls made by my team members for service improvement.
I can review the calls made by my team members for service improvement.
Recommendations to others considering the product:
Gong is great for peer review and sharing.
We use it for our internal calls as well for recording clients' and Sales calls.
The using teams are Sales/SDR and Customer Success.
We use it for our internal calls as well for recording clients' and Sales calls.
The using teams are Sales/SDR and Customer Success.
One of the best call analytic programs
What do you like best about the product?
Gong has a lot to love, integration to Salesforce. A communicative team, and auto-transcribed calls which allow tracking and detecting whether certain call metrics are met. Using these you can almost do anything!
What do you dislike about the product?
The one dislike I have about Gong.io is due to the startup feel, at times there are some development gaps
What problems is the product solving and how is that benefiting you?
The business benefits that Gong has provided my company with are :
Proper tracking of engagements
Proper reporting and accountability during calls to complete follow up tasks
Proper tracking of engagements
Proper reporting and accountability during calls to complete follow up tasks
Incredible Sales Enablement Software
What do you like best about the product?
As a company, we invest in a lot of sales enablement software. For me, Gong is hands down the most useful sales tool we have at PayScale. I don't stress nearly as much about notes anymore. It allows me to be much more present in the conversation. When I prepare for leadership calls - I am able to quickly go through my previous demos and confirm what is truly important to my customers. This keeps my leadership presentations concise and impactful. Beyond that, it exposes bad habits that I didn't even know I have. Gong's ability to analyze audio is truly incredible.
What do you dislike about the product?
It's honestly hard to pick something I dislike.
What problems is the product solving and how is that benefiting you?
We have a very complex product and sales process. Gong makes it a lot easier to provide quality training and feedback to both long-term employees and new hires. Our management team has even started sending out short daily clips of AE's who are killing it to the sales team. From a personal standpoint, I actually went through quite a sales slump earlier this year - our Director of Sales went through 6 of my demos and recommended some easy tweaks - I ended last quarter at 140%. I can not recommend Gong enough.
Clear Useful Intelligence.
What do you like best about the product?
The post call analytics are very useful to ensure on point customer service.
What do you dislike about the product?
There are no current issues that I have with using Gong.io
What problems is the product solving and how is that benefiting you?
The benefit I get from Gong are clear post call analytics to ensure a great customer experience. In addition, sharable links are very good for customer follow up.
Best all around enablement/coaching tool I've ever used
What do you like best about the product?
Keyword search, talk-time breakdown with topics covered, scoring, analytics. Everything really
What do you dislike about the product?
Nothing really comes to mind. Sometimes it takes a bit long to have a call uploaded and transcribed.
What problems is the product solving and how is that benefiting you?
Time management, and coaching. Gong allows me to review any call I'd like, at any speed, with any particular focus and leave feedback while doing so.
Makes me a better sales rep
What do you like best about the product?
Being able to listen to calls and pick up on things that I may have missed
What do you dislike about the product?
The text is not always accurate and could use some improvement so the depiction is easily available to read
What problems is the product solving and how is that benefiting you?
I can pick up on concerns that were voiced by listening to calls again that I may not have picked up on
Recommendations to others considering the product:
Would highly recommend it
Great user experience, easy to use
What do you like best about the product?
Very easy to use, I really like the fact that it can join to any type of conference call easily
What do you dislike about the product?
Can't think about something specific for now
What problems is the product solving and how is that benefiting you?
Transcription of long calls, the ability of searching within a call
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