Gong
Gong.ioExternal reviews
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Great service to collaborate with your colleagues
What do you like best about the product?
Easy search of the audio snippet that you are looking for.
What do you dislike about the product?
Better voice recognition translating into searchable keywords, especially when there are multiple people in a conference room, all "appearing" as a single person that dialed into the meeting.
What problems is the product solving and how is that benefiting you?
Getting to understand the real context of a call when one is not present, without being influenced by the messenger who would have otherwise relayed this information to you.
Gong provides insight into customer interaction like no other product
What do you like best about the product?
The ability to search, by key word, across every engagement is incredibly powerful. I also love the ability to download and listen to calls while driving, maximizing my time and ability to digest the information.
What do you dislike about the product?
There is nothing that I particularly dislike about Gong as a product.. my biggest complaint is that we haven't converted every team to using it!
What problems is the product solving and how is that benefiting you?
Gong allows us to dig into specific topics of interest across a broad spectrum of calls providing us with valuable customer insights. It offers the ability to test key messaging, understand more detail about the customer or user journey, identify key pain points or delighters, and discover competitive insights that would otherwise be hidden within inaccessible call notes or logs.
Recommendations to others considering the product:
If you don't have the ability to search for key words throughout your call records, you need Gong.
My favorite sales tool
What do you like best about the product?
I can go back to watch my video calls if I missed a data point. No more scratching my head wondering rats what did my prospect say about that. My manager can also see my calls and provide feedback to make sure I'm getting better and better in honing my craft. I can also watch top sales reps' calls to see what they're doing, and emulate accordingly.
What do you dislike about the product?
Sometimes gong doesn't always connect to my zoom calls but NBD. I also wish that the tags when you're looking at your stats were a bit better.... Gong just came out with an article about how you should be talking about next steps yet that's not any of my tags.
What problems is the product solving and how is that benefiting you?
Training, feedback, employee engagement in sales.
I'm very thorough in all my calls and make sure I never miss anything.
I'm very thorough in all my calls and make sure I never miss anything.
Recommendations to others considering the product:
I think it's the best sales tool out there that provides a ton of visibility. They have great blog articles too for your sales reps.
Gong is my way to success!
What do you like best about the product?
I love that I can re-listen to calls to refresh my memory of conversations with clients! This has been extremely helpful when moving into my follow up calls. This helps me strengthen my relationship with clients so they understand that I care about helping them.
What do you dislike about the product?
I haven't found anything I dislike about Gong. It has been a great tool for me to use!
What problems is the product solving and how is that benefiting you?
Trying to recall conversations and decipher notes taken quickly has been replaced by reviewing my calls on Gong. I am also able to share my calls with my supervisor to help coach me through difficult calls so I can understand if there is a better way to handle a phone call.
Recommendations to others considering the product:
Gong has been a tremendous tool to help me with refreshing my memory with client conversations to ensure I did not miss anything and that I am effective and efficient in my role.
Makes Coaching so much more efficient
What do you like best about the product?
I really like the accuracy and speed of the transcriptions.
What do you dislike about the product?
The stats page is a bit clunky- I wish I was able to sort more easily.
What problems is the product solving and how is that benefiting you?
Allows me to coach each individual team member in a much more focused way. Helped decrease ramp for new hires
Great tool
What do you like best about the product?
Gong allows me to actively listen to prospects and their questions while not worrying about note taking and forgetting details later. The action items provided at the end of the calls are also great for reminders about what needs to happen post call.
What do you dislike about the product?
Occasionally there will be technical issues where a call will not record despite being set up to record.
What problems is the product solving and how is that benefiting you?
I'm constantly learning from calls and developing my sales skills. I can learn from myself and others on my team about what worked well and what didn't to constantly improve.
Game changer for the entire team!
What do you like best about the product?
It's hard to pick out one benefit that I like best. Gong has been an amazing solution for our company and has made an impact across all departments—sales, CS, product. If I had to choose one thing I like best I would say it is the built-in coaching. Our reps are able to track their talk time and interactivity level throughout their calls. This feature has changed the behavior of our reps and our consultation calls are now conversations vs. presentations.
What do you dislike about the product?
Nothing at this point. We were one of the early adopters of Gong and there were lots of gaps in the beginning—but that's expected for any new product. Their product team is amazing and I'm blown away with the speed at which they push out new features.
What problems is the product solving and how is that benefiting you?
As a sales manager the ability to know, on demand, what is happening in sales calls is the greatest value to me. A rep can request feedback on an entire call or just one segment and I'm able to listen and provide feedback in the form of timestamped comments. Our reps are improving faster and are more interested in improving their skills because of Gong.
Great way to see what you're doing well, and where you can improve immediately
What do you like best about the product?
I love the action item reminders after the call - gives you a brief rundown of the things you said you would do for a client. Also, the statistics around monologues, interactivity, and customer story length are really valuable to see. Sharing calls (or parts of calls) with prospects is really easy - just click a button and it emails it to your colleagues or prospects.
What do you dislike about the product?
Signing on from the homepage launches a second page - kind of annoying. Talk to text is good but not exact.
What problems is the product solving and how is that benefiting you?
In sales, we tend to talk A LOT about the product, so knowing just how much we're talking (especially uninterrupted) is a big eye-opener. Helps refocus on the customer, show progress over time, show team progress from a high-level (especially helpful in seeing who closes the most VS who talks the most).
Sales Executive - ADP
What do you like best about the product?
the ability to give feedback and coaching time stamped at the specific points of emphasis in the calls as well as the ability to speed up the calls.
What do you dislike about the product?
I don't hate anything about it, i wish we had more knowledge of capabilities now that we have been using for last 6 months, as I know I can use it more efficiently. Otherwise no dislikes.
What problems is the product solving and how is that benefiting you?
We are coaching more efficiently which speeds up learning curve time and ability to coach. Previously we wasted a ton of time doing seat rides and during the alotted time we didn't get to hear a good call to provide feedback.
Gong helps sharpen!
What do you like best about the product?
I can ask colleagues for feedback to get better and I can listen to past calls to always be on point from meeting to meeting or in my follow up.
What do you dislike about the product?
I cant think of anything I dont like about Gong. It's awesome and makes me and my company better.
What problems is the product solving and how is that benefiting you?
Gong helps with professional development and mastery
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