Gong
Gong.ioExternal reviews
6,585 reviews
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Gong is great
What do you like best about the product?
I love the search option. It is easy to use and allows me to search calls from other representatives easily.
What do you dislike about the product?
I feel like there should be more and different ways to sort results. It would be nice to streamline the process with more sort options.
What problems is the product solving and how is that benefiting you?
I am not the decision maker for the use of Gong but the service allows me to not only listen to my calls but improve what I am doing by listening to others.
Great sales tool
What do you like best about the product?
Love that it transcribes every word so I can very quickly jump to any part of the conversation I'm looking for.
What do you dislike about the product?
Not much, pretty solid all-around. Sometimes it transcribes words incorrectly, but that's understandable.
What problems is the product solving and how is that benefiting you?
It shows which topics you're covering and how long you spend on each which allows me to make sure I'm spending the appropriate amount of time on the most important subjects.
Where have you been for the last 20 years??
What do you like best about the product?
Gong is unreal and there is no way that I will be able to live without it.
We can track patterns which help us improve our presentation and offerings.
I can provide coaching to reps in an easy way by tagging them in the comments. No more painful hour long coaching sessions which may or may not yield value.
I can eliminate wasted time by listening to calls at a faster speed or just skip to the parts I want to listen to. We have set up key words that let us know which part of the presentation the rep is pitching. So if we launch a new function we can test out the pitch and hear feedback easily.
Listening on the go.
We can have new reps get up to speed quickly by listening to experienced folks
If you are in sales management you need this tool.
We can track patterns which help us improve our presentation and offerings.
I can provide coaching to reps in an easy way by tagging them in the comments. No more painful hour long coaching sessions which may or may not yield value.
I can eliminate wasted time by listening to calls at a faster speed or just skip to the parts I want to listen to. We have set up key words that let us know which part of the presentation the rep is pitching. So if we launch a new function we can test out the pitch and hear feedback easily.
Listening on the go.
We can have new reps get up to speed quickly by listening to experienced folks
If you are in sales management you need this tool.
What do you dislike about the product?
Honestly I don't really have any issues with the product, we definitely need to refine our filters a bit more but that is on us not Gong.
What problems is the product solving and how is that benefiting you?
It has increased our close rate by 10%! .
Recommendations to others considering the product:
Take the time to set up your key words etc. It makes a huge difference .
Gong is become an essential tool at our office
What do you like best about the product?
- Reviewing calls to find areas of improvement
- Reviewing teammates to learn new strategies
- Referring to transcript to remember what was said during a call without having to go back and review the entire call
- Reviewing teammates to learn new strategies
- Referring to transcript to remember what was said during a call without having to go back and review the entire call
What do you dislike about the product?
- Haven't run into anything I don't like about Gong yet
What problems is the product solving and how is that benefiting you?
- Sales improvement
- Learning from peers
- Easily refer to past sales conversations
- Learning from peers
- Easily refer to past sales conversations
Great sales tool to build skills.
What do you like best about the product?
I love how Gong gives both my manager and myself the ability to improve my sales skills. My manager is able to listen to my calls at his convenience, add his notes, and walk through a coaching session with me. I'm also able to look at my own calls, listen to specific parts where I may have missed notes, analyze my speaking patterns, and improve on my own goals.
What do you dislike about the product?
I don't like the recording at the beginning in the call, as it interrupts rapport with the prospect most times.
What problems is the product solving and how is that benefiting you?
Solving 'getting to the need' of the sales conversation.
Recommendations to others considering the product:
If you have a driven sales team that wants to see results, this is a no-brainer.
Very helpful for very manager, but also for every employee
What do you like best about the product?
Easy to listen to the calls of my employees and ability to give feedback on the spot - just Tag your employee and give your feedback at the exact minute.
Great insights and analytics based on the calls of your team and easy to compare to other teams or best practices.
Listen anytime you want live or weeks later.
Works perfectly with zoom once installed and set up every call is automatically recorded.
Helps you to only listen to the important parts of the call as the System defines labels for each topic and you can just click on it to listen to the relevant parts of the call.
Great insights and analytics based on the calls of your team and easy to compare to other teams or best practices.
Listen anytime you want live or weeks later.
Works perfectly with zoom once installed and set up every call is automatically recorded.
Helps you to only listen to the important parts of the call as the System defines labels for each topic and you can just click on it to listen to the relevant parts of the call.
What do you dislike about the product?
Unfortunately the analysis, transcribing and all the advanced features only work for calls in English. Hope this will be extended to other languages as well.
Other than that really great tool!
Other than that really great tool!
What problems is the product solving and how is that benefiting you?
- giving feedback to my team mates
- finding best practices, talk time etc
- finding best practices, talk time etc
Great tool!
What do you like best about the product?
There is so much to love about this tool it's hard to pick just one thing I like best! I love being able to go back and listen to the call - being able to search and jump to specific parts is wonderful! With the machine learning and integration with Salesforce, there is bound to be so much more insight than I might ever need.
What do you dislike about the product?
The entire tool is fantastic - the transcripts are nice to have, but not always on the ball (can't rely on the transcripts alone and sometimes have to listen back to the call to understand)
What problems is the product solving and how is that benefiting you?
Benefits are vast - for me specifically it's been helpful to listen to my co-workers calls to gather information rather than having to have them provide it (taking away from their momentum elsewhere)
Recommendations to others considering the product:
If you're looking for a tool that will provide you insight to help you move your business forward, you should look into Gong. Guaranteed you'll fall in love with it!
Helping me become a closer
What do you like best about the product?
As an AE who has been in seat for about 6 months, learning is crucial for me. I lean on more senior reps and my managers to listen to my calls but they can't always sit in.
It's nice to have them be able to jump into my calls and leave feedback.
I went from being in the middle of the pack to the leader of my team in 1 quarter.
It's nice to have them be able to jump into my calls and leave feedback.
I went from being in the middle of the pack to the leader of my team in 1 quarter.
What do you dislike about the product?
I dislike the speech to text functionality. It leaves a lot to be desired, but it's understandably a hard function to build.
What problems is the product solving and how is that benefiting you?
Gong helps sales reps improve by being able to listen to their own calls and receive feedback from peers
Valuable but expensive
What do you like best about the product?
Gong makes doing call reviews with your team so much easier and more efficient. You can search for key phrases in calls and measure how your reps are behaving compared to best practices. You can also listen to calls at 2x speed so you save time. Finally, all calls are recorded and you can share with prospects, which has saved me from having to re-demo my prospects.
What do you dislike about the product?
It's really expensive. If your team doesn't do call reviews and your managers don't invest time in listening to how reps are performing on the phone and how to get better, it's probably not worth it.
What problems is the product solving and how is that benefiting you?
My team uses Gong for call reviews. We analyze how reps are performing at a high level (how much time spent talking, how many "closed" vs. "open-ended" questions are asked in a sales process, etc). Then, we dive deeper - looking at how reps handle certain objections in a given opportunity to uncover where things went awry in a call or sales process. It's so valuable and helps managers give more actionable, specific feedback.
Recommendations to others considering the product:
Trial this software for call reviews. Spend the time putting in the settings that are relevant to your sales process, you will see a lot of value.
Best Sales Tool
What do you like best about the product?
I like the real-time analyzation with key words to track on how a call went. The ability to be able to have data to go back to and get feedback to improve and correct processes are a huge competitive advantage on the day-today.
What do you dislike about the product?
None thus far. I would change the access to the platform directly from Saleforce as either an integration or enhancement.
What problems is the product solving and how is that benefiting you?
Certain verbage, questions that are/arent asked, and techniques to enhance sales calls and more.
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