Gong
Gong.ioExternal reviews
6,585 reviews
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Do you like to make data-driven decisions?
What do you like best about the product?
I love the easy-to-use interface. I am able to take one look at the call landing page and pretty much all that I need. With the keyword capture and topic capture, I can skip to relevant points in the call with a simple click. Working in a data-driven industry, it is important for me to have the ability to look back at all sorts of metrics to help me improve on my calls. We had Gong, then didn't and now got it back and the entire office is ecstatic!
What do you dislike about the product?
Quite honestly, there is nothing that I can think of at the moment. I guess my biggest complaint would be when you type in the search bar a generic word and press enter, the autofill is what is searched and not just the specific word.
What problems is the product solving and how is that benefiting you?
On my calls, I am able to go back and get a full list of action items that Gong is able to pick up with their AI. I am also able to go back to my calls and find ways I can improve my overall conversation with all the metrics. Talk ratio, longest monologue, longest customer story, patience etc - all help me improve my overall relationship with my customers. I can also go back and pick up on things I may have missed during the conversation to help with a cross sell/upsell.
Recommendations to others considering the product:
Do it. You will not be disappointed. As a CSM, Gong is able to help me improve my overall communication to my clients. I am able to use all the metrics to ask more open-ended questions, share calls to get feedback (can even share just snippets to help save time). Overall this helps me provide value to my customers.
A must-have tool when working with customers
What do you like best about the product?
I love the fact that the product is so easy to use. We use it a lot to share calls and giving feedback with the team internally, where you can easily leave notes and comments, so you don't need to listen to full calls. The snippets are also great when sharing with the team and it's great so share calls externally as well
What do you dislike about the product?
I wish there was more localization. I do calls in 3 languages and the transcript and statistics only work in English. It would be great to have other languages supported as well
What problems is the product solving and how is that benefiting you?
It's definitely helping us in being more transparant, both internally and externally with out clients. It's also great for training purposes.
Great tool for analyzing call notes, and rep training
What do you like best about the product?
I truly love how gong breaks down the calls into sub sections and questions as this helps train our reps when it comes to call coaching.
Also for personal development it helps being able to see proper metrics analyzed throughout the call and if questions are properly answered as a result.
Also for personal development it helps being able to see proper metrics analyzed throughout the call and if questions are properly answered as a result.
What do you dislike about the product?
Sometmes it's challenging to log in through our SSO application on salesforce. Likely a personal technical issue but that would be one. Also, sometimes the call recording is not properly analyzed and the questions don't get picked up.
What problems is the product solving and how is that benefiting you?
Definitely being able to listen and better coach our reps during our call coaching session. Also for personal development being able to jump right to specific parts within the call that break down questions asked and next steps.
great sales tool to make sure you never miss anything
What do you like best about the product?
transcribes calls and searchable so you can find exactly what you are looking for without having to skip through a bunch of audio
What do you dislike about the product?
nothing so far, it has been the greatest new addition to my toolkit
What problems is the product solving and how is that benefiting you?
Being able to really listen fully on calls and not worry about taking detailed notes or missing something. Has really improved my calls by being able to reference back their own words
Great product for Sales/Account Management
What do you like best about the product?
Its very easy to find key topics such as pricing negotiations or look at trends on how your calls develop. This tool is invaluable in improving your sales processes by listening to yourself, and listening to other team members who have success.
What do you dislike about the product?
The transcribing/voice recognition isn't always perfect, but works fine most of the time.
What problems is the product solving and how is that benefiting you?
Recalling specific notes/information from calls.
Improved coaching by management, self learning by listening to experienced colleagues.
Improved coaching by management, self learning by listening to experienced colleagues.
Gong - best tool for a sales person!
What do you like best about the product?
That we can go back to our sales call and review them. I find this very helpful when writing notes on the account, or prepping before a next steps call. Also great for training
What do you dislike about the product?
Nothing really, maybe all the emails from Gong.
What problems is the product solving and how is that benefiting you?
Finding the true pain points in potential customers. Listening to junior Sales Reps and helping then fine-tune their skills
Awesome product - great insights
What do you like best about the product?
Gong automatically records and analyzes all sales calls providing useful insights are pointers for improvement.
By breaking down things like talk-time, categorizing the topics discussed, and offering an easy way to share calls with prospects it has significantly improved the way I approach calls, as well as streamlined follow-up on action items.
The ability to compare stats across your team is just icing on the cake.
By breaking down things like talk-time, categorizing the topics discussed, and offering an easy way to share calls with prospects it has significantly improved the way I approach calls, as well as streamlined follow-up on action items.
The ability to compare stats across your team is just icing on the cake.
What do you dislike about the product?
Not sure if this is Gong or if there is something that can be configured on our end, but there is a chime that informs attendees the call is being recorded when they sign-on.
Nothing wrong with this in principal except that there is often a delay and it can come in when you're mid-sentence and can be startling at times.
Nothing wrong with this in principal except that there is often a delay and it can come in when you're mid-sentence and can be startling at times.
What problems is the product solving and how is that benefiting you?
Conversational analytics are a powerful way to reflect on the quality of your sales outreach and allows great focus on self-improvement.
The ability to go back to a sales call from 6 months ago like it was yesterday is a huge help when you have long sales cycles and important details don't always make it into the CRM.
The ability to go back to a sales call from 6 months ago like it was yesterday is a huge help when you have long sales cycles and important details don't always make it into the CRM.
Recommendations to others considering the product:
Go for it.
Future of Calling
What do you like best about the product?
I like that I can jump to different part of my calls to best analyze it. Additionally I can help my team improve each day. The metrics that are provided to evaluate a team on a whole let you quickly identify areas of opportunity to maximize work efficiency. Also the accessibility to have app integration, makes listening to call on the go an ease and not making you stuck to your desk.
What do you dislike about the product?
There are always downside with any product. The state that you cannot record limits your ability to improve. I seen people are turn away from the product for not understand the technology. More availability to individual training session. There are many people that want to dive deeper into the technology and expand it even further.
What problems is the product solving and how is that benefiting you?
I am able to learn from previous calls that were either won or lost. Multiple teams members are already putting in place the feedback that they have received from mentors/management.
Recommendations to others considering the product:
Expanding the ability to more states on recording. This can help a lot more reps at various companies.
Helpful tool!
What do you like best about the product?
Great tool! This helps you look back at calls and see what was discussed with easy search capabilities.
What do you dislike about the product?
It is a great product and don't have recommendations at this time.
What problems is the product solving and how is that benefiting you?
Being able to easily access calls and look back at what was discussed before the following call. We can share calls with clients for trainings too.
Recommendations to others considering the product:
Great product! The Abacus team is a big fan!
Great for coaching
What do you like best about the product?
It's great the Gong splits the call up based on who's speaking/what topics are being discussed. Often times I have to go back and listen to calls for additional notes and gong makes it easy to figure out where I should jump to.
What do you dislike about the product?
Nothing to really dislike about it in full transparency. It does exactly what you expect it to do.
What problems is the product solving and how is that benefiting you?
Coaching for the sales team - managers review calls during every 1:1. They leave notes, highlight points to go over and offer feedback. It is one of our core channels for feedback/training.
Recommendations to others considering the product:
If you're looking for sales enablement/training tools, gong should definitely be on the list of vendors to look into.
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