Gong
Gong.ioExternal reviews
6,585 reviews
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Love Gong, best call recorder
What do you like best about the product?
It's able to not only record my calls but analyze them by stage (objections, next steps, etc.) as well as transcribe them. We've used this tool internally across different departments to make data driven decisions across engineering and product, sales and post sales, as well as customer service.
What do you dislike about the product?
sometimes the transcribing is totally inaccurate - picture every 10/11th word being misinterpreted. You can pretty much get the gist of the conversation but, certain words/sentences just don't make sense.
What problems is the product solving and how is that benefiting you?
Business problem being solved = call records in one place to reference to during/post sales cycle
Benefits = ease of seeing transcripts, recordings of calls in one place. Being able to analyze calls as an individual as well as with the team for sales coaching.
Benefits = ease of seeing transcripts, recordings of calls in one place. Being able to analyze calls as an individual as well as with the team for sales coaching.
Recommendations to others considering the product:
It's expensive, but worth it if you're looking for a tool to transcribe analyze/record your calls! I've also found this product to be useful for marketing, operations, engineering departments to really hear what customer feedback is and how it impacts what we're building. You can create certain tags that can be recognized by other teams/folks like "pricing" or "workflow" which is extremely beneficial for the feedback loop and impacts how teams build/evolve.
Gong is invaluable
What do you like best about the product?
The interaction insights. I had been cutting people off in the way of agreeing while they were speaking, and Gong showed me to work on my patience. It has been invaluable in aiding to the confidence in my calls and shortening my sales cycle. Always nice to see where to stop going on tangents and let others speak!
What do you dislike about the product?
Not really anything. The only issue I can even think of is that I don't really need the Heads Up emails in the morning letting me know what calls are set for the day. It's just extra emails to delete.
What problems is the product solving and how is that benefiting you?
Confidence and consistency within the sales team. Seeing who needs to work on what and who to ask for pointers when they're exceeding the standard in the analytics.
Recommendations to others considering the product:
Do it.
Great Tool
What do you like best about the product?
AI coaching - sales talk vs client talk
main points covered
at a glance review of call
main points covered
at a glance review of call
What do you dislike about the product?
would be great if it was embedded into salesforce
What problems is the product solving and how is that benefiting you?
rep coaching, from the tool but also manager and peer reviews
Recommendations to others considering the product:
better than the competition that I have tried. easier to use and the AI is more robust
Excellent tool to help with coaching and training
What do you like best about the product?
I like the statistics and coaching, as well as the ability to search. I am able to zone in on certain words and phrases and learn from them to help improve calls going forward. I was made aware that I don't pause for very long after a customer talks, and this is something I can improve upon, and that I would not have had visibility into without this tool. I can use it to improve my own calls, but it is also great to learn from other members of the team by listening in on their calls. Rather than listen to an entire call, I have the ability to really drill in for specific topics, words, etc. to really efficiently use the tool for learning. Easy to navigate, easy to use, full of great features!
What do you dislike about the product?
I cannot really complain about anything in the platform as I find it to be a really excellent interface with good features.
What problems is the product solving and how is that benefiting you?
The organization has been able to help train new employees and to leverage existing conversations to help them learn very quickly. We are able to use the tool for coaching - for ourselves and for our teams.
Recommendations to others considering the product:
I think you will find the topics and coaching very useful. Use this tool not only for onboarding and training others, but to scrutinize your own calls and learn things about what filler words you are using, etc. so you can improve your phone conversations!
Really useful tool, I rely on it to succeed in my role!
What do you like best about the product?
I love that gong records and transcribes my calls, this helps to remember what I've promised my clients during longer calls. I like that I can also tag colleagues in my calls to provide them with real-life examples of issues, requests and questions that clients are experiencing. I also really like the search function for a certain word which helps bring me to a particular part of the conversation.
What do you dislike about the product?
when I speak in another language, the transcription doesn't work
What problems is the product solving and how is that benefiting you?
-helping clients work through IT issues they are experiencing with the tool we sell
-selling the tool to clients
-selling the tool to clients
Recommendations to others considering the product:
This is a great tool for those who would like to provide accurate support to their clients. It is also a wonderful sales tool as it allows you to go back, listen to your call and assess the sentiments of the interaction on your own time, helping you make more informed decisions.
Must have application for the sales Tool Kit
What do you like best about the product?
Gong is easy to use, has piles of great functionality and lots of features that allow us to share calls, review details and refine our messaging.
What do you dislike about the product?
The UI could be improved to make it easier to find things like call transcripts and to share snippets of calls.
What problems is the product solving and how is that benefiting you?
We use gong for training, shadowing, refining messaging, team challenges, all things that help us communicate more effectively with our customers.
Recommendations to others considering the product:
Deployed with a good strategy, Gong can help Customer Facing teams immensely with Coaching, communication intel, and training.
Incredible tool for onboarding sales rep
What do you like best about the product?
As a recent new hire, it is always intimidating to try to get time on other co-workers calendars to shadow/learn from them. Gong absolutely saves the day, because it enables me to quickly listen to calls from our top performing sales reps without having to coordinate between calendars! The insights/data provided on the recording as well is extremely valuable!
What do you dislike about the product?
So far, there hasn't been anything I do not like. The product works great and does what it needs to do to onboard/enable me to be successful.
What problems is the product solving and how is that benefiting you?
-Training
-Onboarding
-Shadowing calls
-Evaluating growth/overall performance
-Onboarding
-Shadowing calls
-Evaluating growth/overall performance
Recommendations to others considering the product:
-Great onboarding tool
BEST SALES TOOL PERIOD
What do you like best about the product?
There are three main ways I use Gong. The first is for sales enablement. Because I have access to the entire sales organizations calls within my company I can go listen to the sales calls of our best reps to pick up tips and tricks that they do during each stage of their sales cycles. The second way I leverage the tool is for my own personal note taking. Often times I'll forget to make a note of what I have quoted a client or what were the next steps we discussed. This isn't an issue anymore as I can just pull up the Gong recording and go back to listen to the discussion. The last way I leverage the tool is more of a unique situation. I'll go into Gong and search keywords or phrases for a specific situation I'm trying to solve. For example, how many of our clients are doing Cohort analysis in our analytics product. I can search "Cohort" in the search box on gong and it will pull up all the calls where that was mention and then I can go listen to those calls. I'll then cross reference that accounts in Salesforce to see if it closed or not.
What do you dislike about the product?
I'm not a fan of the new timeline layout. It's very confusing and makes it difficult to find all the calls. I'd prefer they go back to the old view where you search an account and then it immediately gives you a list of all the calls in chronological order.
What problems is the product solving and how is that benefiting you?
Sales training. Sales Enablement. Sales Organization. Complex sales scenarios. Note taking.
Fantastic sales enablement tool.
What do you like best about the product?
I love that I don't need to listen to full calls to find out what was done well and what was done poorly. It does all the listening for me and give insights that I would never have looked at.
The user experience is very intuitive and took very little training to understand.
The user experience is very intuitive and took very little training to understand.
What do you dislike about the product?
Although the NLP can work oddly at times, you are still usually able to get the idea of what was said while reading a transcript.
What problems is the product solving and how is that benefiting you?
Better, more time-conscious training. Helps me find what works without having to search for the needle in a haystack of calls.
Don't want to to back to a world without Gong!
What do you like best about the product?
Love going back over my old calls before new calls to make sure I use every piece of information I got previously on the next call. Also love their sales insights they share with Chris on Linkedin.
What do you dislike about the product?
There marketing landing pages branding are a little corny. Wish it tied closer to salesforce fields I need to fill out. But that's it.
What problems is the product solving and how is that benefiting you?
Helping train new hire with a library of calls to listen to. Getting feedback on my own calls. Using my own calls to remember everything I need to win the deal.
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