Gong
Gong.ioExternal reviews
6,587 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Product
What do you like best about the product?
I love the simplicity of being able to search within calls using specific keywords or phrases. This really makes listening to calls a lot easier.
What do you dislike about the product?
I haven't found anything that I don't like about the software yet. Overall, the software has worked great for what I use it for.
What problems is the product solving and how is that benefiting you?
Gong helps me listen to sales calls to verify what we are telling clients. I'm able to find conversations effortlessly to make sure we are not only offering our service in the right way, but verifying that the client is always taken care of.
Recommendations to others considering the product:
I would highly recommend using Gong for tracking calls in your company. It really works great and ties very well w/ our salesforce software.
Revamped how we self coach
What do you like best about the product?
Really like that gong record and transcribes the calls we make, be it SDR calls or AE calls!
What do you dislike about the product?
We had a glitch last week where certain calls did not record but overall the experience has been great
What problems is the product solving and how is that benefiting you?
Call coaching, call recording, listening and self correction
Extremely helpful
What do you like best about the product?
Gong has been a huge help. I love the fact that I can go back and listen to my calls once they're over. Gong has helped me dissect each one of my calls: talk time, listening to talk ratio, topics of discussion etc.. I relate Gong to "Game Film". Gong is how I study and get better.
What do you dislike about the product?
No downsides, haven't ran into any issues
What problems is the product solving and how is that benefiting you?
Talk time ratio, topic of discussion.
Recommendations to others considering the product:
Great sales tool, If you want your team to breakdown and study their conversations this is the tool for you.
Easy to Use and Accurate Statistics
What do you like best about the product?
the Interface is very easy to request feedback from management. You can create tags at a specific point in a call for management to review which creates an email notification for them to quickly interface with and provide feedback.
What do you dislike about the product?
The only thing i would chage to this point, is the ability to set my own real-time notifications. I know our management team has this but i would like training to see how i can do this on my own.
What problems is the product solving and how is that benefiting you?
I have been able to track how much of the conversation is being filled by the customers engagement. This allows me to adjust my talk tracks and ensure i am engaging the person on the other end with questions. this tool also becomes very helpful for on-boarding Account Managers
Recommendations to others considering the product:
If you are looking for a real-time way to self coach or elicit feedback from management, this is the tool for you. Also provides accurate tracking on conversation behavior.
Great Training Tool
What do you like best about the product?
I like being able to access all the calls from my team in one place.
What do you dislike about the product?
I dislike the restrictions on which calls can record.
What problems is the product solving and how is that benefiting you?
It has been an essential tool in accelerating my training and allowing me to be better at my job.
Recommendations to others considering the product:
Use it to help in your training and to sharpen your skills.
Sales Life Saver
What do you like best about the product?
It's like my personal note taker! Its a great way to quickly remember small details or be able to be present in the call and not worried about taking notes.
What do you dislike about the product?
I love it all. I think its a great product and excited to be using it!
What problems is the product solving and how is that benefiting you?
Having lots of calls I sometimes take bad notes or dont record things well. Its a great way to know what happened in a meeting in a quick snapshot!
Recommendations to others considering the product:
Stop thinking about it and get Gong implemented asap :)
Gong Review
What do you like best about the product?
The best part about gong is the ability to provide a sense of self awareness and also to receive critical feedback from leaders and peers to build your sales process.
What do you dislike about the product?
Sometimes it does not track metrics perfectly but it is rare
What problems is the product solving and how is that benefiting you?
Business problems you are able to solve is really being able to build a consistent, well oiled sales process. you can take the best of what your peers are doing and thrive in the process
Recommendations to others considering the product:
Take advantage of the product, it will help you.
Love Gong
What do you like best about the product?
Ease of Use - and the ability to find very specific calls based on keywords. As someone who mentors new reps, it makes it very easy to dig into talk tracks that my team is struggling with
What do you dislike about the product?
Very rarely there are technical difficulties and the calls do not record.
What problems is the product solving and how is that benefiting you?
Sales Training and developement
Can’t believe how great it is!
What do you like best about the product?
I love how I can get tips after a call to see how I did. I know I have a tendency to interrupt or not give people enough time to finish speaking, and Gong quantifies that for me so I can track my progress! I also love that I can search for keywords that happened in any call. It’s really saved me!
What do you dislike about the product?
Honestly, nothing really. It takes a little while to log in because it’s through sales force?
What problems is the product solving and how is that benefiting you?
One of my clients brought up a language issue, and it caught us totally off guard. With Gong, I was able to search through all the calls we’ve ever had with them, including sales calls, for mentions of that language. This way, I knew exactly what expectations we had set up for them, even though there were many conversations over many months that I wasn’t a part of. This made me able to look after my customer better and manage expectations for my company more effectively!
Great for peer review!
What do you like best about the product?
When you have those busy days with back to back prospect/client meetings, it's fantastic to have Gong to review the calls and recall what you may have promised as a follow up. This has helped me many a time. Also, my team and I are enjoying it for training purposes and peer review - something we do consistently with each other to give feedback on our meetings, demos, and closing calls.
What do you dislike about the product?
Gong is still evolving (exciting!) so I find that it doesn't track all the 'points of interests' / topics throughout the conversation YET. It narrowly pinpoints them, but I still find myself searching throughout the conversation for actionable items. I have already noticed a difference, however, in the past few months of using Gong that there have been significant improvements.
What problems is the product solving and how is that benefiting you?
It helps to keep everyone on the team absolutely accountable. Accountable to themselves to track notes and action items properly, accountable to their team so we can all learn and grow from and with each other, and accountable to the organization to make sure that we're having the best possible conversations and demos that are creating long term success with and for our clients.
Recommendations to others considering the product:
It truly is a fantastic tool. An investment that pays dividends in the long run. Working in a tech company myself, I highly recommend this intelligent and intuitive tool.
showing 5,611 - 5,620