Gong
Gong.ioExternal reviews
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Everyone should use Gong
What do you like best about the product?
The ability to get feedback from my manager, his manager or anyone else in the org on any call I've had is invaluable. The information is easy to share, either the full call or an important snippet. Gong also allows me to focus on the conversation I'm having with my prospect and go back to take notes later. Until now, I had no consistent way to listen to my own pitch-- this is helped me identify so many things I can improve and then I get to go back and see if I actually fixed the problem on the next call.
What do you dislike about the product?
Can't think of any downside- very intuitive tool with a ton of upside. They biggest challenge I can see is if everyone in the org hasn't adopted it and there isn't a culture of feedback
What problems is the product solving and how is that benefiting you?
Coaching- Sales managers never have enough time to sit on every call but with this they can give feedback on any discussion I've had. It's also important for reviewing myself, my progress, and taking notes I may have missed.
Scaling with Gong
What do you like best about the product?
The ability to gain insights into our conversation, downloadable transcripts, it has been great for coaching and objection handling as well.
What do you dislike about the product?
I truly have nothing bad to say about this product.
What problems is the product solving and how is that benefiting you?
We are a seed stage start up and we needed the learn what our messaging was/ value props are. Gong helped us expedite this entire process.
Fantastic Enablement Tool
What do you like best about the product?
Gong allows me to quickly listen to calls from my team that I couldn't' attend (love it on 1.5x!) and share best practices across the sales org while also providing more targeted coaching.
What do you dislike about the product?
Could be easier to add gong to calls from calendar.
What problems is the product solving and how is that benefiting you?
Reducing ramp time for new sales reps and mgrs by 30-50+%
Recommendations to others considering the product:
Along with Clari, one of the best sales tools I've ever used.
Amazing platform for Sales!
What do you like best about the product?
The call analytics part when reviewing a call you had. Easy to navigate the call from your value prop, objectons heard, and key words noted. Really allows you to "sharpen your blades" for enhancing your sales capabilities
What do you dislike about the product?
Not much to be honest. Easy to navigate and does what is promised. I only use it for listening to calls
What problems is the product solving and how is that benefiting you?
The ability to go back and take notes on my calls so I get 100% of the information given as well as sharpening my delivery
The benefits of Gong are tremendous
What do you like best about the product?
Keeping track of how the team performs on calls.
Tracking all key parts of conversations.
The sharing ability streamlined and convenient.
Tracking all key parts of conversations.
The sharing ability streamlined and convenient.
What do you dislike about the product?
The only drawback I've experienced is the quality of the transcripts. Even so, they are still very useful/
What problems is the product solving and how is that benefiting you?
We are able to track requirements and share with team members so easily.
Gong has helped me be a better mentor
What do you like best about the product?
Gong's ability to easily identify key words on calls has exponentially helped my ability to mentor new associates. The KPI insights has also helped to identify and coach sales call practices such as patience and time given for the client to tell a story.
What do you dislike about the product?
There are some calls that do not record correctly so on playback I sometimes have a hard time hearing a conversation because the 2 sides talk on top of one another. Not much else to dislike.
What problems is the product solving and how is that benefiting you?
Gong has helped me to keep myself and my clients accountable- I may have forgotten an expectation I set or the client shared and the ability to go back and quickly find a certain part of an old call helps me to remember important things. Additionally, listening to a call a second time will help me to better interpret client's expectations and needs.
Huge help to jog the memory
What do you like best about the product?
On those days when you have multiple, back to back calls, its fantastic to be able to reference the call itself to gather details. I use this on a very regular basis. Plus, with it being automatically enabled, I dont have to remember to hit record
What do you dislike about the product?
Nothing, its great! The addition of the SFDC integration is ideal
What problems is the product solving and how is that benefiting you?
On those days when you have multiple, back to back calls, its fantastic to be able to reference the call itself to gather details. I use this on a very regular basis. Plus, with it being automatically enabled, I dont have to remember to hit record
Recommendations to others considering the product:
If you need a tool to review calls and reference back, this it. Super easy, great product
AMAZING tool to improve performance
What do you like best about the product?
Everything about it is amazing especially on the analytics side of things.
What do you dislike about the product?
Could be pretty confusing and time consuming if you want to use it to the fullest.
What problems is the product solving and how is that benefiting you?
Recording calls and analyzing performance to coach better.
Very helpful and insightful
What do you like best about the product?
The advanced transcription and follow up identification. saves a lot of time and hassle
What do you dislike about the product?
I'd love more features. Some video files are quite large. Cant wait to see what the new additions are later htis year
What problems is the product solving and how is that benefiting you?
Sales coaching, manager feedback, improving presence, wording on the phones
Recommendations to others considering the product:
It's worth the price
Gong has been fantastic!
What do you like best about the product?
As a remote employee, you miss out on hearing colleagues have conversations with customers and prospects. With Gong, I can do a quick search and instantly listen to the best and most seasoned reps in the company.
What do you dislike about the product?
At first, I did not like that all of my calls were being recorded but once you get used to it, you forget it's even there.
It may just be a company setting, but you can't delete a call. Some calls are just not worth recording and you can't delete these that I know of. But that's a very small thing.
It may just be a company setting, but you can't delete a call. Some calls are just not worth recording and you can't delete these that I know of. But that's a very small thing.
What problems is the product solving and how is that benefiting you?
-Learning for both new and old reps.
-Account handoffs, From Sales to Account Managers. Gong takes the "He said, She Said" game out of the equation.
-Best practices and knowledge sharing across the company.
-mentoring/coaching
-Account handoffs, From Sales to Account Managers. Gong takes the "He said, She Said" game out of the equation.
-Best practices and knowledge sharing across the company.
-mentoring/coaching
Recommendations to others considering the product:
The biggest thing is to make sure your team knows why and how you're going to use the recordings. It can easily seem like you're trying to micromanage their process. If that's what you're actually trying to do, then there may be bigger issues then a tool like Gong and solve.
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