Gong
Gong.ioExternal reviews
6,579 reviews
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My experience at Gong is incredible since I can listen to conversations from my executives
What do you like best about the product?
It is very useful because I can receive feedback on my relationship with prospects
What do you dislike about the product?
I can´t see the numer phone where my coworkers called in the past, It could really helpull to prospect again
What problems is the product solving and how is that benefiting you?
It´s really helpful because we can see step for step the negociations with our prospects, we can listen everything we deal with them
Gong helped me in improving my productivity
What do you like best about the product?
Gong can be used to identify coaching opportunities for sales reps by providing insights into their calls and interactions with customers. This can help managers to tailor their coaching to the specific needs of each rep, which can lead to improved sales performance.It can be used to track the progress of deals throughout the sales pipeline. This can help managers to identify deals that are at risk and take steps to get them back on track.
What do you dislike about the product?
Nothing as of now. Everything is good. However, we would be more excited to see new updates
What problems is the product solving and how is that benefiting you?
Gongs help me in improving sales forecasting accuracy by providing data on sales rep activity and customer sentiment. This can help businesses to make more informed decisions about resource allocation and budgeting.
Gong Helped me improving my Sales Skills
What do you like best about the product?
While working with Gone from last 3 years, incredible user interface easy to use
What do you dislike about the product?
Nothing to be dislike but will be waiting for more updates
What problems is the product solving and how is that benefiting you?
Sales Skills, improving my daily productivity
Gong helped me improving my Sales Pipeline
What do you like best about the product?
Insight-driven automation built into workflows (like revenue analytics, Gong Anywhere, and integrations) makes teams more proactive and efficient.
What do you dislike about the product?
There’s room for growth particularly around cost, performance, usability, and the maturity of Gong Engage.
What problems is the product solving and how is that benefiting you?
Summarizing of Day to Day activities and AI assistance.
Best Tool for Call Reviewing
What do you like best about the product?
Fast UI, Good user Expeirice, Easy to find all the call.
What do you dislike about the product?
Sometimes its glitchy which makes the it slower.
What problems is the product solving and how is that benefiting you?
1. Call summaries and transcipts reduces review time.
2. Filters help us in indentifying DSAT customers and helps in proactive service recovery
2. Filters help us in indentifying DSAT customers and helps in proactive service recovery
Effective Call Audit with Reliable AI Insights
What do you like best about the product?
I like how Gong helps with call recording and auditing, providing agent-level information and accurate call outcomes. Gong AI is reliable, offering deeper insights into the calls, and it helps in transcription and analyzing every word clearly, providing a summary which is really helpful. The initial setup of Gong was easy.
What do you dislike about the product?
I wish calls could be available on Gong as soon as the seller closes the call.
What problems is the product solving and how is that benefiting you?
I use Gong for call recording and auditing, providing agent-level information, accurate call outcomes, and controlling customer dissatisfaction. The AI analyzes every word, offering reliable transcriptions and summaries.
Life changing
What do you like best about the product?
You do not have to remember to add Gong to calls. It automatically joins, records and provides a wonderful summary and recap emails.
What do you dislike about the product?
Sometimes it's hard to look for older calls.
What problems is the product solving and how is that benefiting you?
Helps me capture the key points and key follow up items of my customer calls, and helps me provide a recap to them very quickly!
Gong for knowledge sharing
What do you like best about the product?
I can record all my meetings with customers and share them with my team, streamlining knowledge sharing. AI-powered recap is useful to share the main insights.
What do you dislike about the product?
I would like to switch in the Home dashboard among upcoming calls and the calls already had. They are currently visible in a drawer, but I would like to have them on the dashboard by default
What problems is the product solving and how is that benefiting you?
I use Gong to record all my meetings with customers and share them with my team. It's good for sharing the call, rewatch to understand better interesting or not clear elements, save time by using AI-generated insights
Great tool - must have for AEs
What do you like best about the product?
Gong is crucial to getting up to speed and onboarding as quickly as possible. Probably would have taken an extra 2-3 months to upskill without it.
Post meeting notes are super helpful - save hours each week on admin.
Post meeting notes are super helpful - save hours each week on admin.
What do you dislike about the product?
No real downsides tbh - big fan of the kit.
What problems is the product solving and how is that benefiting you?
Helps me upskill myself by watching other AEs call and deal cycles.
Helps me manage my deals through conversation analytics and AI.
Helps me manage my deals through conversation analytics and AI.
Can't remember life pre-Gong
What do you like best about the product?
Gong makes it incredibly easy to stay on top of active opportunities, and gleen insights from conversations that you might be too close to catch. It's like having an extra set of eyes and ears, except these eyes and ears are attached to a super computer.
What do you dislike about the product?
Nothing so far. I came from a Chorus world but Gong was easy to adopt.
What problems is the product solving and how is that benefiting you?
Gong allows me to stay present in the moment of a conversation, which allows me to build stronger rapport and move faster
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