Gong
Gong.ioExternal reviews
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Gong is essential for sales
What do you like best about the product?
It is very helpful for new sales reps coming out of college, as well as seasoned sales reps. It is a great tool to review your own previous calls as well. With this it is much easier to ramp new employees up, due to the fact that you can listen to seasoned sales reps phone conversations.
What do you dislike about the product?
it is easy to get micromanaged with gong, but all in all it is an essential tool for sales.
What problems is the product solving and how is that benefiting you?
no problems. I am able to listen to my colleagues calls to better improve my sales techniques.
Improving with every call!
What do you like best about the product?
I love that I can focus on the call itself, not worrying about taking notes the whole time. If I miss something, I go back and review the call
What do you dislike about the product?
Sometimes the calls record for 30 minutes after the call ends with no audio. Not a real issue.
What problems is the product solving and how is that benefiting you?
Note taking; improved discovery calls & pitches
Recommendations to others considering the product:
Use it as much as you can!
Instant value and the possibility to improve your work
What do you like best about the product?
Gong is one of the apps that you wouldn't be able to live without if you started using it. It really makes your job easy and allows you to focus on the things that matter. I enjoy the fact that it's easy to use and intuitive.
What do you dislike about the product?
There are not a lot of things I dislike about Gong. Something that could be improved is the way transcripts are made, sometimes they are very incorrect, and I guess if you ever need a transcript you will have to check it and do the necessary changes to have it right.
What problems is the product solving and how is that benefiting you?
On thing is the fact that I don't have to write any call notes, I just listen to the call or search for key words, and that saves me a lot of time and allows me to be more focused on the person/persons I'm having the call with. I personally managed to improve my speaking in a very short time because of Gong and stopped using sounds like "uhm" or "aaaa" when I basically just needed to pause.
Recommendations to others considering the product:
Just start using it and you will see value in no time!
One of the softwares that has become a necessity
What do you like best about the product?
Gong has drastically reduced the amount of time I spend taking notes. Search, highlights, AI summaries and collaberation on comments are all huge time savers.
What do you dislike about the product?
I would like the ability to see the transcript from the call on the same page as the recording. This is the only thing I miss about the Zoom functionality. I'd also like to be able to copy and paste from a transcript without it jumping around on the recording. Very minor critiques.
What problems is the product solving and how is that benefiting you?
The automatic recording feature and the built-in workflow has been critically important. I was able to send a select portion of the recording to my VP of Sales, which helped us strategize and resolve a pricing dispute with a customer. The recording showed that we were right and kept our contract from dropping $10K in ARR. I would have normally not recorded this type of conversation.
If you're not using Gong, you're trying too hard!
What do you like best about the product?
I've been using Gong to review calls for about a year and a half. In that time, many new features have been added that reflect the company "gets it". Useful, timely information that helps me to pinpoint exactly what I am looking for, when I'm looking for it. Great product...I'd truly recommend Gong to anyone!
What do you dislike about the product?
Sometimes takes several hours to populate from the time the call is made. This does not get in the way for me, but I can see how it might affect the value of the tool in certain, more time sensitive environments.
What problems is the product solving and how is that benefiting you?
I've used the tool to track my implementation of change in call flow requirements and to actively track metrics like talk time, talk ratios, responsiveness and interaction with my customers. You can't fix what you don't know. This tool puts me in control and gives me the opportunity to proactively adjust and make changes.
Can't do my job without it
What do you like best about the product?
I love the ability to both dissect my own call but also learn best practice from our team as a whole. I use Gong to hear how others tackle challenges maybe more so than my own. It really makes me a better resource for our customers as I'm able to really hear their questions and concerns.
What do you dislike about the product?
Gong needs to improve the usability of the mobile app. I like to listen to calls on my commute and it doesn't offer the same experience that the web app does. It's often challenging to skip to specific parts of the call, rewind, or fast forward appropriately.
What problems is the product solving and how is that benefiting you?
Gong helps democratize the access to best practice from our team and uplevel my own sales skills. I relisten to calls prior to every customer facing call and will augment that with what others are doing that is working well
I wouldn't work anywhere without it - just ask my boss!
What do you like best about the product?
I've used a number of call recording platforms. Gong is the only platform on the market that provides insight into current deals that can be used to guide the strategy of future conversations. It helps refine tactics, and personal growth through retrospectives, but my favourite part is it's focus on deal progression with todays active opportunities.
What do you dislike about the product?
Call transcriptions are not always accurate.
What problems is the product solving and how is that benefiting you?
Gong has become an essential component of my sales stack, and is invaluable for reps across their experience cycle. It enables onboarding reps to hear real world examples of how the best reps position, objection counter, and close, and follow deals from Discovery through to Renewal. It lets established reps critique themselves, re-listen to important calls, and learn from peers. It serves as a mechanism for coaching (through call reviews and feedback based on gongs artificial intelligence). It provides an easy way to provide stakeholder (whether internal or external) with valuable snippets of a call, and helps non-customer facing teams (product management, sales leadership) gain unique insight into the market receptiveness of your message.
Does exactly what they say it does + easy to use
What do you like best about the product?
Gong is very reliable. They have an excellent mobile application with offline capabilities. They have great notifications and key component trackers you can set up that work well too.
What do you dislike about the product?
nothing. I had a small issue the other day with one of my reps calls syncing from Aircall and gong identified the problem (which was our fault) and had it fized in an hour.
What problems is the product solving and how is that benefiting you?
Sales Managers can't be in 5 places at one time. We use it for call coaching and set up notifications to ensure reps are following our playbook.
Gong i more than just a call recorder
What do you like best about the product?
There are really impressive features that go beyond just recording a call. You can pull analytics that will help you improve as a salesperson
What do you dislike about the product?
Honestly, nothing comes to mind. Gong is a really solid tool! Highly recommend
What problems is the product solving and how is that benefiting you?
Will provide analytics into all sorts of metrics to help you improve as a salesperson. Can benchmark those against all other folks in the org
Cool Service to record Calls
What do you like best about the product?
Gong has a simple interface which integrates seamlessly with Zoom. Gong pulls a transcript from your calls, and enables other team members to review your calls.
What do you dislike about the product?
There are minimal ways to edit the recordings. I like to hop on a call early, so I will typically have 5 min or so of silence before a client actually hops on the line. I contacted Gong to see if there was a way to edit this out of my recordings and they said not at this time.
What problems is the product solving and how is that benefiting you?
Its an ongoing tool to both track sales reps calls, and to leverage a resource for other reps to see what works and what doesnt.
Recommendations to others considering the product:
It's a solid service. Although they have the "best transcribing software in the world", it could still use some work. Also they need to work on increasing their editing functionality
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