Gong
Gong.ioExternal reviews
6,587 reviews
from
and
External reviews are not included in the AWS star rating for the product.
It really does work
What do you like best about the product?
For us, being able to build libraries of calls in different categories has been a game changer. Now we have excellent examples for new team members to learn from. Not only that, but we use them for ongoing training as well.
What do you dislike about the product?
Nothing comes to mind. My experience so far has been everything I was expecting.
What problems is the product solving and how is that benefiting you?
We are seeing which reps are really good in different call categories and giving them real, valuable feedback with a whole stack of examples that drive them to better results. And we are learning faster! It helps us to prioritize our feedback and give very specific direction.
Recommendations to others considering the product:
If you want to improve your sales training, get Gong. If you want to see areas that each rep can improve on, get Gong. If you want to close more deals, Get Gong!
Gong is the real deal - best sales coaching tool out there
What do you like best about the product?
Every call is recorded which enables my reps to self-critique, ask for feedback, return to a portion of a call to gain clarity on positioning and follow-up requirements, and to share across the organization when they encounter new feature requests, new use-cases, etc.
Technical support is really fast and responsive, and the Customer Success Manager really makes an effort to understand our business.
Technical support is really fast and responsive, and the Customer Success Manager really makes an effort to understand our business.
What do you dislike about the product?
in very rare occasions, we've had some prospects request that they not be recorded, which of course, we honor. We do get used to having the recording of a call, and in those cases have to remember that we won't have it to go back to, so the in-the-moment coaching and note-taking have to really 'ramp up' again.
What problems is the product solving and how is that benefiting you?
Cross-team collaboration and communication. Enabling our product team to hear new feature requests and customer use-cases without the filter of sales or customer success reps interpretation.
Secret weapon to becoming the best version of yourself!
What do you like best about the product?
I like everything about Gong. What I like the most is how quickly calls are made available to review. I like how easy it is to review not just my calls but every and any call in my company. I also like all the stats that they make available. Transparency is key to accountability.
What do you dislike about the product?
There isn't anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
Gong is helping me overcome objections efficiently and effectively. I listen to my own calls. Think about what to say and make sure I polish it up so my delivery is effective. Also gong allows me to listen to my high performing colleagues and get tips and tricks from them.
Gong is a game changer
What do you like best about the product?
Gong is great! It helps me determine if I'm getting to the talking points I need to get to and provides me with valuable call statistics.
What do you dislike about the product?
Sometimes it takes awhile for the calls to get uploaded.
What problems is the product solving and how is that benefiting you?
I'm able to stay on topic better, I am able to realize if I'm talking too much or not enough. Being able to go back to listen to my calls and my teams calls is extremely beneficial.
Recommendations to others considering the product:
Gong has great stats and it's amazing for call coaching!
Quick way to get feedback
What do you like best about the product?
Great way to train and provide feedback to your team.
What do you dislike about the product?
Don't understand all the features. (Learning curve)
What problems is the product solving and how is that benefiting you?
Training and improving sales calls
You get better insights!
What do you like best about the product?
I like the fact that gong provides analytics on the language that is used during the call and helps to note different items that might have been missed in standard note taking. The ability to copy parts of the call or share the call with others is key to helping the larger understanding where we need more interest in development, what challenges our customers have and where their deployment is.
What do you dislike about the product?
I dislike the way the transcript is difficult to read. I would like to be able to make comments on the transcript for parts where the transcript is wrong. In addition the algorithm doesn't differentiate between when we are having a strategic review versus a renewal conversation. It would be great if there was a way to recategorize if needed.
What problems is the product solving and how is that benefiting you?
Gong allows me to go back and look at conversations, reference them and get a closer look at what clients ask for. It's been invaluable when I've needed time to review what had happened. I think that gong will continue to get better and we will continue to find new ways to use Gong for efficiency. I really enjoy the easy hands off way Gong records our calls. I do wish that Gong had a way for us to be less obtrusive in the beginning of a call, often i'm already talking and it interrupts me in the middle of a conversation to announce that it's there.
Gong has helped our Sales team immensely
What do you like best about the product?
Gong makes it so easy for Sales people to be more engaged in their conversations - The trackers and points of interest features make finding moments in the call a breeze, as well as action items. I often see Account Executives reading through transcripts of a call or listening to prospects' responses to their questions before their next call, which is invaluable in a sales cycle.
What do you dislike about the product?
Gong's stats are a bit off due to the Zoom integration. It can often attribute a call to someone else on the call (someone without a recording seat), and there is no way to change the owner to get the stats to populate correctly without downloading the call and having the owner re-upload it (which takes FOREVER). Also, there is no way to sort results on a call filter/saved search. If you search by a tracker like "Competition in X stage of the sales cycle," the results can only be displayed chronologically, not by say the number of times that tracker occurred on the call. These feature requests have been made, and hopefully addressed soon on their product roadmap.
What problems is the product solving and how is that benefiting you?
Call coaching has never been easier. Managers are stretched so thin, it's impossible for them to fully understand each AE's progress and developmental needs. Now managers and members of the Sales Enablement team like myself can search across all calls for certain topics, or focus on one AE's calls and comment in-line to the rep with their coaching feedback, or use hashtags to share winning moments with the team (including product requests for product, or messaging moments for marketing, since listening seats are FREE)!
Recommendations to others considering the product:
When comparing Gong with competitors, think about ease of use primarily for the end user, then ask about statistics and analytics. I recommend Gong over competitors, but that's mostly because of one or two features and the sales process. For the most case, it's apples to apples. Go with your gut!
Easy way to track highlights in calls
What do you like best about the product?
Gong helps our sales team identify areas in the call that they need to focus on, while also being able to go in and tag their calls with specific tags to reference later. I also really like that it helps you speak with customers because it tracks how often you are speaking vs your customer.
What do you dislike about the product?
I'd like to see the search feature of your peer's call to have a bigger call to action on the home page.
What problems is the product solving and how is that benefiting you?
We are becoming a stronger salesforce using this tool
Pivotal for improving yourself
What do you like best about the product?
The ability to focus on the conversation with the prospect, align with internal folks with exact words used by prospects, and the ability to analyze your capabilities and areas of weakness.
What do you dislike about the product?
Mobile application should show screen share and not just be audio.
What problems is the product solving and how is that benefiting you?
Improving sales reps capabilities quickly, identifying areas of weakness, better aligning internally on opportunities.
Gong is a lifesaver
What do you like best about the product?
I love that it records and transcribes every call, so that you can review what was discussed during a call and what information you need to provide in a follow-up email. I have a high volume of calls as a sales rep, so it keeps me on top of what was said in every call!
What do you dislike about the product?
There's nothing I don't like. It gets the job done for me.
What problems is the product solving and how is that benefiting you?
I'm able to recall what was said during each call more easily. It also helps to see your talk ratio and ensure you're not speaking too long without engagement from the prospect.
showing 5,431 - 5,440