Gong
Gong.ioExternal reviews
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Fantastic
What do you like best about the product?
The ability to review others calls at any time
What do you dislike about the product?
Sometimes Gong doesn't join scheduled calls
What problems is the product solving and how is that benefiting you?
Training teams, following up on next steps
Recommendations to others considering the product:
Try it out, it's great
AE
What do you like best about the product?
The analytics and clarity of each recording. Very easy to navigate
What do you dislike about the product?
Not much at all to be honest. It is a very helpful tool
What problems is the product solving and how is that benefiting you?
How to get better at my job and a clear path to be a top rep
Gong - great product for sales teams!
What do you like best about the product?
I love that I can go back and listen to my calls. If I missed anything, it is all transcribed. This tool is a total game changer!
What do you dislike about the product?
I honestly can't think of anything that I don't like about the product. Huge fan!
What problems is the product solving and how is that benefiting you?
I'm able to send my customers a recording of our calls and also listen better because I know I can revisit my calls afterward.
Amazing sales enablement possibilities
What do you like best about the product?
Gong is easy to use on a day-to-day basis and provides incredibly valuable insights at both the rep and team level.
What do you dislike about the product?
My only complaint (which isn't really fair) is that since I wasn't involved in the initial evaluation or implementation I'd benefit from some ongoing education opportunities. It may even exist and I'm simply not aware of it, but some sort of self-guided training to get even deeper into the product would be great. The rollout across our sales org was very smooth, but I can't shake the hunch that it can do more than I know.
What problems is the product solving and how is that benefiting you?
We use gong for both individual call analysis, as well as identifying performance trends across teams.
Gong Review
What do you like best about the product?
It is super helpful for training ! I like the transcription aspect of the recordings.
What do you dislike about the product?
The transcriptions aren't very accurate. They often mix up words and reading them never actually makes much sense.
What problems is the product solving and how is that benefiting you?
Training! Reviewing candidate calls with the team and identifying what we can do better.
The best sales education tool on the market.
What do you like best about the product?
It's easy to use and extremely useful. I like having the ability to listen to my colleagues' calls and compare and contrast them to my own metrics.
What do you dislike about the product?
Nothing yet, there are a ton of extra features in there that I feel are underutilized but that's just me.
What problems is the product solving and how is that benefiting you?
Gong made it super easy to ramp up in my new sales role by providing sales recordings from my colleagues. The information is invaluable, and the small things like "filler words" and "patience" KPIs helped me master my talk-track.
Great sales tool
What do you like best about the product?
Not having to take notes during a call is key for listening better and not worrying about forgetting important information. Being recorded holds you more accountable. In an AM/Strategic role, being able to access all past calls is extremely helpful when getting assigned a new account.
What do you dislike about the product?
I really only use Gong to listen to calls, and use the search function to skip to certain parts of the call to save time. Our CSM gave us a training on all the functionalities, I just haven't had the time or need to use them beyond how I am, so no complaints!
What problems is the product solving and how is that benefiting you?
Critiquing my calls for improvement: listening better, digging deeper, actionable next steps, etc.
Great call Insights
What do you like best about the product?
Besides the basics of call recording and a written transcript, the analytics are fantastic. Looking for a certain term or phrase used in a call? Boom--easy search. Great for coaching, even for seasoned sales reps.
What do you dislike about the product?
The AI and speech to text could be improved
What problems is the product solving and how is that benefiting you?
Coaching new reps, existing reps, breaking down the call. Are the right phrases being used, are the wrong phrases being used?
Recommendations to others considering the product:
Check out all of the features, they're invaluable
An Invaluable tool for any organization
What do you like best about the product?
-Ability to identify key words in calls, which can give you little highlight reel based on the topics discussed.
-Stat tracking on yourself and your colleagues allows you to evaluate yourself and ensure you're a more effective communicator. This is quite robust as you can see how you stack up with your colleagues, use the stats as a reference point for feedback sessions, and filter by time.
-Different teams like product managers can use Gong to easily track product feedback and see exactly what their customers are saying.
-Integration with CRMs give full transparency to not only call with a particular accounts, but emails as well. It holds everyone accountable.
-Stat tracking on yourself and your colleagues allows you to evaluate yourself and ensure you're a more effective communicator. This is quite robust as you can see how you stack up with your colleagues, use the stats as a reference point for feedback sessions, and filter by time.
-Different teams like product managers can use Gong to easily track product feedback and see exactly what their customers are saying.
-Integration with CRMs give full transparency to not only call with a particular accounts, but emails as well. It holds everyone accountable.
What do you dislike about the product?
It's tough to say what I dislike. I think some stat reports may not entirely be accurate and it's tough to fully trust it. It might have to do with automatic transcription which may not make what exactly is said. I could imagine this will only improve.
I will say the branding and imagery need to be updated. The platform itself is visually appealing, but the logging in process makes it seem like it's a tool for high school students.
I will say the branding and imagery need to be updated. The platform itself is visually appealing, but the logging in process makes it seem like it's a tool for high school students.
What problems is the product solving and how is that benefiting you?
From the organization's perspective, it's boosted transparency and accountability across our entire customer-facing teams while expanding its use case to other teams. The whole feature-set empowers individuals to improve their own skills. The ability to make comments on recorded calls and share snippets with the broader company has made it invaluable as a collaboration tool across teams.
Recommendations to others considering the product:
Ensure everyone is using it otherwise you won't be able to hold everyone accountable.
Gong has been extremely helpful
What do you like best about the product?
I use gong to record my BDRs cold calls. With that, I am now able to use those recordings for 1:1 coaching calls. My BDRs have given consistent feedback that it has improved their calling abilities ten fold.
What do you dislike about the product?
One things I have had some feedback on is recording calls that don't have any conversations on them (i.e. voicemail calls).
What problems is the product solving and how is that benefiting you?
the ability to coach my team better by being able to listen to their calls. I can give them actionable items to work on.
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