Gong
Gong.ioExternal reviews
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One of best sales tools in my career
What do you like best about the product?
Not only does it transcribe your conversation, it tags who's speaking when and even what types of conversation i.e. qualification, competitors discussed etc
What do you dislike about the product?
Using the mobile app onsite often times out if your device disconnects from the internet is some fashion, which happens often at remote places, leading to the whole call to not be recorded.
What problems is the product solving and how is that benefiting you?
SIGNFICANTLY less time taking/transcribing notes, which leads to my colleagues and I being more engaged in conversations with clients rather than trying to write or type everything.
Great product
What do you like best about the product?
Love the UI and how easy it is for me to identify specific insights that I want to use for coaching.
What do you dislike about the product?
Sometimes there is a delay in recording showing up. It would be good to have them show up immediately as soon as the call ends.
What problems is the product solving and how is that benefiting you?
Keeping a consistent cadence for coaching through gong is the biggest benefit. We are easily able to identify key areas for call coaching.
Recommendations to others considering the product:
Go for it. Its a good tool.
Gong Review
What do you like best about the product?
Being able to take highlight notes and focusing more on the conversation. Having the ability to go back and identify areas to improve, think about questions I don't normally ask, and having all the insight needed to prepare for my next call.
What do you dislike about the product?
As a new rep, it can be a little intimidating to have every call recorded and listened to by the entire organization. It can lead to a long time before feeling confident in what you're saying/asking.
What problems is the product solving and how is that benefiting you?
Listening to my calls to make sure I extract the most important information, being able to pinpoint areas of improvement (disco questions, setting next steps, qualifying for time, digging deeper into pain, having someone else on my team listen and giving feedback/coaching).
Excellent service
What do you like best about the product?
The transcription service is very helpful and allows for my entire team to be up to speed regarding calls, actions items, and next steps.
What do you dislike about the product?
I think they can continue to improve search functionality.
What problems is the product solving and how is that benefiting you?
The benefit is understanding the needs of your customers and making sure the entire team is aligned within your organization. This has lead to stronger understanding across our organization on how to solve problems for our customers and prospects.
Recommendations to others considering the product:
I highly recommend this product to anyone working in sales, customer success, or any industry in which it is critical for you to really understand your customers requests and needs.
Gong transformed the way we work
What do you like best about the product?
The transparency Gong helps to create in my company.
What do you dislike about the product?
The mobile app has a few functionality and usability issues, so not always straight forward.
The speech to text feature is still not usable, very funny to read the transcripts, but very hard to make sense of what's written.
The speech to text feature is still not usable, very funny to read the transcripts, but very hard to make sense of what's written.
What problems is the product solving and how is that benefiting you?
As a Product Manager, I get a lot of customer related information from listening to the recorded Sales calls. Sales tag Product on specific calls and portions of the call to provide context for customer requests and to enable Product to analyze for themselves what the customer was asking for.
In addition, when we are looking for specific feedback on requested functionality or gaps in our product offering, we can easily search for keywords and understand how often certain issue come up.
Then, we can actually follow up with specific customers to dive deeper.
In addition, when we are looking for specific feedback on requested functionality or gaps in our product offering, we can easily search for keywords and understand how often certain issue come up.
Then, we can actually follow up with specific customers to dive deeper.
Recommendations to others considering the product:
Gong really changes the way the entire organization works. For us it really helped to bring Go To Market and Product teams together and start speaking the same language.
Sales Executive: New to selling software
What do you like best about the product?
The ease and user-friendly interface. The mobile app makes it easy to listen back on my calls and my colleagues, on the go; to continue to refine and refresh my delivery.
What do you dislike about the product?
Honestly, Nothing. It really does do just about everything I would need/want in a coaching and development tool.
What problems is the product solving and how is that benefiting you?
Better time management. I love that I get a summary email right after the call outlining my follow up "to-do" list based on the conversation. Also, being able to search key words, both good words and crutch words, allows me to see what I need to address, and allows this to happen very quickly. Also, the transcript that is provided is AMAZING for making sure I dont leave anything out in my follow ups.
Recommendations to others considering the product:
BUY THIS SOFTWARE/SERVICE! Cheap doesn't always mean the best. Gong, will by far make a massive impact in training and development across most customer facing/speaking roles; sales and CS. Its the best way I have been able to be coached without feeling attacked by as supervisor. Its really amazing!
Great training tool
What do you like best about the product?
Allows to quickly search by listing keywords in the call, which helps efficiently get to the heart of the call.
What do you dislike about the product?
Nothing yet at this point. Both the online and mobile versions are easy to use.
What problems is the product solving and how is that benefiting you?
Eliminates having to search for calls. I can have gong send me calls based on my triggers, or my reps can send me the call directly for review.
Recommendations to others considering the product:
try it, you'll like it.
Gong changes the game
What do you like best about the product?
Easy to get up to speed on prospects and customers
Easy to tag key points in calls and share with others (sales, prod, cs, onboarding)
Easy to tag key points in calls and share with others (sales, prod, cs, onboarding)
What do you dislike about the product?
I would love more feature functionality on the SFDC integration
One thing I think about is the amount of qualifying and consultative data gathering that we do on our calls. It would be incredible if Gong could help to pick up on those signals and populate data on the account or opportunity level in sfdc.
data entry is always the biggest hurdle in improving sales processes
One thing I think about is the amount of qualifying and consultative data gathering that we do on our calls. It would be incredible if Gong could help to pick up on those signals and populate data on the account or opportunity level in sfdc.
data entry is always the biggest hurdle in improving sales processes
What problems is the product solving and how is that benefiting you?
communication
training
deal strategy
self-improvement
training
deal strategy
self-improvement
Gong has been very insightful!
What do you like best about the product?
Gong is very easy to use, with insightful call analytics, and a ton of additional features I have not had the chance to dive into yet. It's very easy to review calls and communicate with others in my organization about specific questions or important points during a call. I also love that you can view a specific account and see all points of contact with them in one place.
What do you dislike about the product?
So far, I have had no challenges or points of friction. I have not used anything similar prior to using Gong, so I don't have too much of a reference point for any comparable platforms. I might not be the heaviest user of Gong, so I am unsure if there are any gaps.
What problems is the product solving and how is that benefiting you?
I use Gong as a BDR and in conjunction with our Account Executives when handing off prospects. It has allowed very clear communication during the handoff process and enabled us to review specifics so we are overall more prepared for the next step with a prospect.
Recommendations to others considering the product:
Put some time into using Gong and I believe you will see a lot of benefits, insight, and help yourself progress in your calls.
Gong has been one of the most amazing tools I have used!
What do you like best about the product?
The ability to listen and dissect calls is amazing
What do you dislike about the product?
Unable to use an app to download to mobile device
What problems is the product solving and how is that benefiting you?
Its helped me to become a better listener
Recommendations to others considering the product:
Get it! Its an amazing tool
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