Gong
Gong.ioExternal reviews
6,587 reviews
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Couldn't do my job without this tool
What do you like best about the product?
I like how easy it is to pull up previous interactions with my prospective customers and to jump through the conversation based on the speaker so I can retake notes and brush up on past conversations.
What do you dislike about the product?
I wish it were slightly easier to search for calls when I'm looking by title
What problems is the product solving and how is that benefiting you?
The benefit is that I am better prepared and more effective in my role. It is impossible to keep up notes during live calls, and with gong it is easy to see who is speaking in recordings and to jump around to various parts of the conversation. I would have a lack of information going into calls if I didn't have this tool.
Excellent Sales Platform!
What do you like best about the product?
Gong is an incredible platform for anyone looking to improve their sales team! It allows you to record and analyze calls, and then use them for training. Not only can you learn from others, but you can also learn from yourself. The customer service is also excellent when there is an issue.
What do you dislike about the product?
Not much to complain about, only thing I can think of is that some states have 2-way consent for the recording of calls, so when you dial those states Gong (understandably) does not record them.
What problems is the product solving and how is that benefiting you?
Sales improvement and sales training, learning from my peers and being able to reference past successes and areas of improvement. We have a call review weekly where we open Gong and pull a call from the team from the prior week!
Great coaching tool for people managers
What do you like best about the product?
Gong allows me to review and critique my team's calls, at times when I would otherwise be unproductive (commute, early mornings, etc) and make comments to encourage improvement, or reinforce areas of strength. I can listen at 1.5x or 2x speed to be sure I get through more calls, and this ensures that I'm better prepared for coaching and/or strategy sessions.
What do you dislike about the product?
Gong transcription could still use some work. Action items are somewhat unreliable as well. The call logs link to Salesforce, but not the transcripts, so the data mining we do in SFDC is not benefitting from our work in Gong
What problems is the product solving and how is that benefiting you?
We have a very young and inexperienced team. Using Gong helps all of our managers to "level-up" new hires and internal promotions very quickly. We use it as a foundation for our "good-to-great" coaching.
Recommendations to others considering the product:
Be sure your leaders have time and willingness to review calls, or the tool will go unused. If you aren't getting value from this tool, the problem is in your organization, the product is phenomenal
Using Gong daily - amazing
What do you like best about the product?
Very powerful, intuitive and smart, highly valuable.
Sharing my calls with prospects and also internally.
Customers are very happy to get the recording of our calls/
Sharing my calls with prospects and also internally.
Customers are very happy to get the recording of our calls/
What do you dislike about the product?
The only thing I would make better is the accuracy of sharing only part of calls.
What problems is the product solving and how is that benefiting you?
The ability to just share the call recording with prospects so they can look back and remember what was discussed and presented is great.
I also go back to recorded calls to remind myself what was discussed.
I also go back to recorded calls to remind myself what was discussed.
Recommendations to others considering the product:
Connect to your org applications and use insights in order to get more out of Gong
Great Product, straight forward value, simple and easy to use - just works!
What do you like best about the product?
I like the fact that on one hand, it's very smart but on the other is very simple - it's very smart in the way it analyzes the calls in a really remarkable way of the topic and who is talking and break down the conversation to different parts. And it's very simple - analyzing calls and giving you feedback on them with the things you care about most. The interface is very simple and nice to work with which is amazing
What do you dislike about the product?
I don't like the fact I cannot share a call or a video call on a specific minute - that would help a lot to be more specific and not hassle people to scroll to the place I want them to watch.
What problems is the product solving and how is that benefiting you?
I think I use it most in order to review team calls in order to improve our work and solve issues on internal conflicts about the performance of people
Recommendations to others considering the product:
Go for a trial and see how easy and simple it is to use.
Sales and marketing must have
What do you like best about the product?
The ability to be get the most important information out of every prospect / customer call without having to actually listen to each call.
What do you dislike about the product?
Can't say there is anything I dislike, but there are some areas of improvement in regards to editing before you share the recording with a prospect or customer.
What problems is the product solving and how is that benefiting you?
The ability to use the language our prospects/customers use to improve our messaging. The ability to help with sales coaching and team lessons learned.
Gong Rocks!
What do you like best about the product?
As a salesperson, being able to quickly analyze my delivery / talk time and prospect feedback is critical..Gong makes this easy. Also, being able to send the recording out to a prospect makes my life much easier!
What do you dislike about the product?
Hearing myself! Can Gong can make my voice sound like George Clooney?
What problems is the product solving and how is that benefiting you?
Being able to dissect my delivery, ways in which I overcome objections and percentage of talk time are critical components that Gong helps me with
Gong Rocks!
What do you like best about the product?
I work in sales and do a lot of calls. I'm not the best note taker so It's great to have Gong record the call for future reference. I also love how it integrates with Salesforce.
What do you dislike about the product?
No Issues. I can't think of anything that has been a problem for me.
What problems is the product solving and how is that benefiting you?
I'm not the best note taker so It's great to have Gong record the call for future reference. I also love how it integrates with Salesforce.
Amazing!
What do you like best about the product?
I think the ability to transcribe calls is the best feature. Being a new hire for a company and having the ability to tap into what the best sales are doing and exactly what they are saying on the calls is absolutely incredible and helps internal growth a lot. I did not know something like this existed, and in my previous job, I would have loved to have something like this to use during my team making sales or going through training. It keeps everything very organized and easy to use. I look forward to using this in my future with my current company and all the growth I will gain from it.
What do you dislike about the product?
I do wish the transcribing call feature needs a little bit of work as to being accurate. A lot of time there is a lot of editing that needs to be done to make sense of what certain parts of the conversation says.
What problems is the product solving and how is that benefiting you?
It is allowing me to learn what the best sales reps are doing on their calls. I have listened to many calls with our top sales and seeing where they are having successes.
Recommendations to others considering the product:
Use it! You definitely want to take advantage of all the features. Again, as a new hire learning the new business and all the products and services you are selling, it is amazing to be able to go into each call and listen to exactly what is being said and how it was said.
Gamechanging
What do you like best about the product?
We are using the software somewhat offlabel from its original intended design. I manage a group of customer success managers and the software has been extremely helpful in assisting us with capturing our task list, understanding customer key pain points, as well as identifying opportunities for upselling.
What do you dislike about the product?
The translation gets pretty jumbled and is not as accurate as I would like. Additionally, when trying to use it on my cell phone to record a live meeting, the phone does not recognize that the application is running, so the screen times out, when then causes the recording to shut off.
What problems is the product solving and how is that benefiting you?
The software has been extremely helpful in assisting us with capturing our task list, understanding customer key pain points, as well as identifying opportunities for upselling. We also utilize the software to track and monitor our inside sales and regional sales representatives to assist with training on core products and offerings. The Sales team uses the scores and feedback to ensure that they are asking the right discovery questions, identifying prospects pain points and creating compelling events.
Recommendations to others considering the product:
Gong has a lot of business use cases beyond just assisting your sales team. It has become an instrumental part of our everyday work.
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