Gong
Gong.ioExternal reviews
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SVP of Sales
What do you like best about the product?
Leveraging the phone calls for review with my team. So hopeful for training and making sure we are saying the right things.
What do you dislike about the product?
I don't have any complaints. Perhaps just make key word searching easier.
What problems is the product solving and how is that benefiting you?
Training, mentoring, learning what our clients want, learning how to script our conversations better, and overall utilizing this tool as our main source of building a library for our team.
Recommendations to others considering the product:
Great product that if used will help your team with learning how to approach and change how they are selling. You will find better ways to pitch your products and change the language used to help build new business.
I don't know what I did before Gong
What do you like best about the product?
It just sits in the background doing all my note taking for me. My prospects often ask for recordings and it make is super simple to shoot them the link. I don't know that I'd work for a sales org that didn't have Gong.
What do you dislike about the product?
I don't love the voice that chimes in on the calls and sometimes it's a little late to calls but those are outweighed, by far, by the benefits.
What problems is the product solving and how is that benefiting you?
Keeping up to date with deals and making my clients think I remember everything but I just have Gong ;)
Using Gong as a seller
What do you like best about the product?
I find myself to be a very detailed note-taker during calls but there are so many little details that I miss that I wouldn't find and catch unless I had the ability to listen to my Gong call recordings.
What do you dislike about the product?
I see room for improvement on the search results. It requires a lot of clicking around and I wish it was more optimized to be listed out for me to see everything in one page rather than multiple clicks.
What problems is the product solving and how is that benefiting you?
Allowed me to go back and hear from the customer or prospect without having to ask them via email or another call. It has allowed me to not miss the little details that are easily brushed over and ensure I can have the best follow up and next steps with the my customers.
Recommendations to others considering the product:
Test it out with a trial!
Amazing product
What do you like best about the product?
Easily you can evaluate calls/meetings. If I miss any important meetings, I can go back and listen to all the calls and pick any individual's conversation If I Just want to listen to someone.
What do you dislike about the product?
Occasionally (less than 1% of the times) it doesn't record or start the recording at the middle of the call
What problems is the product solving and how is that benefiting you?
Self evaluation
"This review is now being recorded..."
What do you like best about the product?
I've been using Gong for the past year now and as a newbie in the SaaS sales industry, Gong recordings were vital in expanding my product knowledge through listening/viewing my AE's previous calls with prospects. The recordings are clear and easily accessible. The call transcriptions and topic breakdown by speaker are also impressive - makes coaching/learning much easier in case there is one area of the call that needs more work than the others.
What do you dislike about the product?
Not much to dislike from my experience - only thing I find a bit annoying/out of place would be the inconsistency of the "This call will now be recorded" in the beginning of the call - sometimes it starts once the prospect arrives or is delayed until someone begins speaking. Nonetheless, everything else performs as expected!
What problems is the product solving and how is that benefiting you?
Gong's impressive AI to breakdown calls by topic makes Gong's recording capabilities head and shoulders above the rest. Whether it's for coaching or product knowledge, Gong provides everything needed to be successful in improving your team!
Recommendations to others considering the product:
There are plenty of call recording software solutions on the market, but I have yet to encounter any that transcribe calls and break them down by topic - makes coaching/learning much easier than having to listen to an entire call or skipping around to find the specific part of the call that is needed.
Straight forward
What do you like best about the product?
I like the transcript, although it's not perfect. I love how easy and straight forward it is to use. Simple to navigate and find mine or or my colleagues recordings. And the recordings are sharable externally. Great!
What do you dislike about the product?
The transcriber could be a whole lot better.
What problems is the product solving and how is that benefiting you?
post-sales call recording
Recommendations to others considering the product:
Use the search.
I LOVE GONG!
What do you like best about the product?
As an SDR, I love reviewing my calls with a prospect. I am able to listen to my calls for peer reviews and see my transcript of my conversation for note-taking.
What do you dislike about the product?
The written transcript isn't always correct, but it's a minor dislike. It definitely does 80-90% of the work for me!
What problems is the product solving and how is that benefiting you?
Peer reviews and note-taking helps me out the most.
Gong does the work for you 🤑
What do you like best about the product?
Sales is hard enough... having a system for coaching, call recording and transcribing frees up so much more time. We all know time is money... which is why Gong is worth it.
What do you dislike about the product?
The only thing I don’t like about Gong is the notifications on the Mobile App... not easy to figure out how to make them go away.
What problems is the product solving and how is that benefiting you?
It’s hard to always take perfect notes - Gong is there for me to ensure that I never miss a beat. It’s also amazing for learning from more seasoned reps and obviously for being coached as well!
Recommendations to others considering the product:
Use it to learn from better reps
Gong is the best training tool I've had the opportunity to use.
What do you like best about the product?
I love Gong's intelligent topic categorization (being able to search calls by topic, phrases, words, etc).
What do you dislike about the product?
I hate how looooong it takes for Gong calls to be loaded. It's almost impossible to make a call and review it the same day.
What problems is the product solving and how is that benefiting you?
Gong allows me to ACTIVELY LISTEN (and therefore have better conversations) with my clients and potential clients, because I'm not focused on notating every detail. Gong has also given me the ability to not only learn from my colleagues calls, but also from MY OWN!!
Recommendations to others considering the product:
Use it!
Gong is amazing for people who are into a feedback culture
What do you like best about the product?
The transcript, the stats, and the data with how I can improve whether its interactivity, call time, talk ratio. I enjoy everything about gong. What an amazing product
What do you dislike about the product?
Sometimes it's annoying to have to keep logging in with my single sign on. I see why they do that but its still annoying.
What problems is the product solving and how is that benefiting you?
Becoming a better speaker, talking less, listening better, and eliminating filler words.
Recommendations to others considering the product:
Awesome product take the plunge!
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