Gong
Gong.ioExternal reviews
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Helpful & Reliable!
What do you like best about the product?
The recording software is great and incredibly reliable. The call transcripts come in handy as well! All in all I think it is a great software.
What do you dislike about the product?
Not much I don't like about it! There was a glitch not long ago where the recording services was down but other than that it has been nothing but reliable.
What problems is the product solving and how is that benefiting you?
I like that it analyzes the sales calls that I have and they give their advice and insights.
Gong
What do you like best about the product?
The overall interface is very easy to use. It offers multiple filtering options including key word searches. This allows you to focus on specific call topics, and even track how many times during the call your customer or phone rep says a particular word or phrase. The analytics are really second to none. It's super easy to track stats like AHT, overall call volume as well as monitor overall interaction and customer engagement. You can filter your searches by months, weeks even by quarter. You can of course search custom dates as well.
What do you dislike about the product?
I found that the speech to text transcribing feature is not very accurate. I find that there are a lot of misspellings and misheard words. It usually gets things pretty close for the most part. However, where it seems to have issues transcribing phone numbers and email addresses. It's tough to scroll through a call sometimes because it groups by talk time, so if you try to rewind or fast forward you're going to go the start or end of whoever was last speaking.
What problems is the product solving and how is that benefiting you?
I find it much easier to coach my reps on word choice, tone and call flow. Showing reps where their opportunities exist in regards to overall call control is great! The talk ratio stat is great for coaching call flow and call control as well.
Recommendations to others considering the product:
Take full advantage of the analytics features. This is one of the most in depth programs for analyzing calls and relationships between your customer and service reps. The amount of activities and interactions I can track and monitor is awesome.
Making Follow Up Emails Easier
What do you like best about the product?
The best thing about gong is being able to see topics covered in the recordings. After each call, I send a follow up of items discussed or pending topics to our customers. Instead of having to scribble down notes during a call, I can trust that the recording will have everything I need so I can focus on the current call with the customer.
What do you dislike about the product?
There is not much I dislike at all. One area of improvement could be the transcripts as words can be off but I do understand its difficult to be exact.
What problems is the product solving and how is that benefiting you?
Having accurate detailed notes for each call now that everything is recorded. I can focus more on my meetings and follow-ups without having to worry about taking notes.
Great call coaching resource
What do you like best about the product?
The ability to capture your screen, navigate through calls effortlessly, review all your calls, team calls & the whole organisation calls. Its a great call coaching tool, especially when you can listen and view calls straight from your smartphone.
What do you dislike about the product?
The transcripts need a bit of work capturing the correct wording, but I'm assuming this is because of my Aussie accent.
What problems is the product solving and how is that benefiting you?
Being able to view calls & screen movements of my peers is a major benefit, it shows what others are doing and saying. This allows me to utilize the information on my future calls.
Amazing Gong to the resue
What do you like best about the product?
Color call track is fantastic for analyzing how long you have been speaking vs. your customer.
What do you dislike about the product?
Upload time. It would be nice to have a quicker turn around time when it comes to calls being uploaded
What problems is the product solving and how is that benefiting you?
Where am i directing my call track and how well are my open ended questions?
Great tool for note taking after calls!
What do you like best about the product?
Breakdown of talk time and subject matter into different parts of the sales cycle.
What do you dislike about the product?
Transcription feature could use refinement.
What problems is the product solving and how is that benefiting you?
Peer review of calls as well as insight into how other roles operate.
Gong is Great
What do you like best about the product?
As an AE, Gong makes my job much easier. The analytic tools easily tell me what I can improve on in my demo and also lets me know the areas I am doing great in. I am able to easily send recordings to prospects, put trackers into place to see how much we talk about a specific topic and easily analyze my own performance. My manager and I use Gong as a coaching and feedback tool as well.
What do you dislike about the product?
Nothing really. The UI is easy to navigate and the support team is helpful. I did lose a meeting once, but I am 99% sure it was user error.
What problems is the product solving and how is that benefiting you?
Finding areas of improvement in my calls/demos, sending demo recordings to prospects. I am able to shorten my sales cycle and have more info and data around my prospects.
Recommendations to others considering the product:
Do it! You will not be disappointed.
Not a software I want... a software I NEED!
What do you like best about the product?
As head of Sales Dev, I have the ability to quickly access and listen to calls, provide feedback, and coach my team in the most effective manner I know possible. Since we don't have any dedicated person or team to sales enablement, with Gong I can save specific calls for future rep training on how to handle X objection, or how to effectively sell against Y competitor. These recordings and the easy-to-search structure make it a critical component in our ongoing training, especially with new hires.
What do you dislike about the product?
Nothing so far; we've used Gong for about 6 months now so we're just tip-of-the-spear. I'd have to dig in deeper until I can give any critical feedback.
What problems is the product solving and how is that benefiting you?
Coaching and Training my sales development team. Repository for excellent call examples, product-specific, competitor-specific, and objection-specific. Also, we save call snippets for things like "how to introduce yourself and company on a cold call", or "how to leave an effective voicemail", or "how to talk to someone after they no-showed a meeting". Again we're just tip-of-the-spear utilizing gong right now, but throughout the 1st half of 2020 I'll really get to sink my teeth in and recognize all of the value Gong has to offer. If that product value isn't enough, Gong and its employees also put out great sales thought leadership and content -- it's helped me solve several challenges I experienced myself in a brand new sales org, and has helped me learn from others' expertise.
Recommendations to others considering the product:
Pull the trigger on buying gong, you won't regret it.
A MUST HAVE for ANYONE Client Facing
What do you like best about the product?
The best part about Gong is the fact that you don't even know it is there. Some days I am on back to back calls all day with only a 5-10 minute buffer in between and there are only so many notes you can take while being attentive to the discussion at hand. At the end of every day, I go through each recording that was emailed to me and jot down additional notes for each point of interest as well as set new goals based on my interaction stats. Not only has this helped me professionally, but my conversations outside of work have seen improvement as well!
What do you dislike about the product?
The thing I dislike is that Gong has been labeled as a tool for sales professionals.Gong should be utilized by Sales, Client Success, Professional Services, and anyone else who wants to give a better experience to a client or whoever they interact with in a professional manner.
What problems is the product solving and how is that benefiting you?
I say Y'ALL way too much
Recommendations to others considering the product:
Hop on a demo and see for yourself
Good for tracking calls and statistics
What do you like best about the product?
I like that we have tags set up to track specific things that happen on a call. I love the "Statistics" feature as it really helps me understand areas I can improve in on calls with customers.
What do you dislike about the product?
Nothing, it's a great tool! No complaints here.
What problems is the product solving and how is that benefiting you?
Being able to listen back to calls with customers and share them throughout the company. The automation via calendar integration is extremely helpful. I like that it automatically joins calls with external emails on calendar. It's easy to share calls with customers for future reference.
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