Gong
Gong.ioExternal reviews
6,579 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong review
What do you like best about the product?
It is super easy to use and I love the deal board.
What do you dislike about the product?
sometimes the in-line editing is clunky. I also wish that I could use it to dial.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to more accurately forecast and see what I need to stay on top of.
enjoy your calls without the fear of missing a key note or piece of feedback
What do you like best about the product?
The ability to search for keywords across all previous conversations with a client. Call summaries / deliverable summaries.
What do you dislike about the product?
I don't have any dislikes. Sometimes customers don't like when the conferencing link says "Gong" instead of Zoom or Meet. Folks tend not to like change. But using Gong's conferencing link isn't required. You can simply use Zoom or Google Meet and still get the recording, which is a great feature.
What problems is the product solving and how is that benefiting you?
Gong allows me not to fret over maintaining flawless note-taking. I take the best notes I can, but sometimes one simply needs to have a conversation and not be constantly clacking away. Gong allows me to have a natural conversation, and then review the call at a later date to confirm what a customer said about this or that feature.
love gong
What do you like best about the product?
i like seeing the conversation transcripts
What do you dislike about the product?
the lag time it takes for a call to upload
What problems is the product solving and how is that benefiting you?
gong helps analyze the conversations to generate a call summary and remember how a conversation went to make a follow up/next steps
Gong is THE tool I need to know my customers
What do you like best about the product?
Gong has features I never knew I needed and now I can't live without. It's so intuitive and automated in the best ways. I have yet to find a clunky feature, and I use it every day to sell, learn, and collaborate internally.
What do you dislike about the product?
There are times when it can be slow to load. The app isn't quite as easy to navigate as the website, so it would be great to enhance that given I've started listening to calls on walks, in the car, etc.
What problems is the product solving and how is that benefiting you?
I don't feel the need to take notes on calls... I can actively listen. I have a sense of assurance knowing I can easily tag in others to help with specific questions/asks... it makes it so easy to communicate context, map next steps, and send follow ups via AI. Search feature is incredible especially combined with the slack integration
Fantastic Business Tool
What do you like best about the product?
Gong enables me to focus on the meeting itself, secure in the knowledge that it's taking notes and will present them back to me later (or I can go look them up on the Gong site). It's super easy to copy/past the Gong notes into my own meeting notes. It has made my job so much easier and made me a lot more productive in those meetings!
What do you dislike about the product?
No way to pause Gong during a meeting (sometimes we chit-chat before or after a meeting and don't want that recorded... or the customer might share something that they want to be "off the record").
What problems is the product solving and how is that benefiting you?
Gong takes meeting notes for me and that enables me to focus on the meeting itself. It's like having an automatic admin attend the meeting with me. Gong also summarizes the meeting automatically - VERY COOL!
Gong is an amazing tool to help Sales uplift their conversational skills!
What do you like best about the product?
Gong is super easy to use and it gives you a summary of what you committed to doing after your call. It also gives you the ability to search key words and make sure that you are asking the right questions.
What do you dislike about the product?
There is not much to dislike about Gong. I have heard that the cost is on the high side, but I am not part of that side of the business.
What problems is the product solving and how is that benefiting you?
Gong is helping me to improve my discovery calls and my product demos. I can go back and see how customers are responding to specific questions and the AI gives you suggestions on how to improve ALL calls.
Efficient, optimized, and easy to use. Update- With more learning it's getting better
What do you like best about the product?
It is easy to use, with it's ability to create transcripts. With the transcript I am able to search for the specific things said on the call, and even on the organisation level. With this I am not only able to deliver the feedback, also I am able to check what they are missing.
What do you dislike about the product?
It still doesn't always record the company name. Also I have found high latency in adding and editing filters when searching.
What problems is the product solving and how is that benefiting you?
Ease in finding the calls taken, with transcript feature to find specific conversation. Also summary feature to understant what the gist was.
I will strongly recommend
What do you like best about the product?
we can improve after listening to calls through Gong
What do you dislike about the product?
Nothing that i have from my end that i have
What problems is the product solving and how is that benefiting you?
By analyzing call data, Gong identifies bottlenecks and areas for improvement in the sales cycle.
Amazing experience. It give us a brief description about the agenda of the call.
What do you like best about the product?
It is very helpful and makes us realize what best we can make in the next calls
What do you dislike about the product?
It can improve more number of features in it.
What problems is the product solving and how is that benefiting you?
It helps to understands what makes us improving the calls.
"The Unsung Hero of Our Sales Tech Stack: A Gong Review"
What do you like best about the product?
AI Smart Trackers: These new tools go beyond simple keyword recognition. They are now context-aware, meaning they can understand the intent behind a conversation. This leads to more precise tracking of specific concepts, like customer objections, competitor mentions, or pricing concerns, even if the exact words aren't used.
AI-Powered Summaries and Briefs: Users consistently highlight the time-saving benefits of AI-generated summaries. Gong now automatically creates structured recaps of calls with key points and next steps, which can be emailed or synced to your CRM. This feature allows reps to be more present in conversations and spend less time on manual note-taking.
CRM Integration Improvements: While integration has always been a core feature, new updates are focused on making the sync more robust and efficient. The goal is to eliminate manual data entry and ensure that customer information and deal health signals are automatically and accurately logged in the CRM
Gong Engage: This is a separate but integrated part of the platform that helps reps with their outbound efforts. It provides a centralized workspace for calls, emails, and meetings, and uses AI to recommend the next best action, helping reps focus on meaningful outreach and personalize their messages.
Customer Success and Marketing Insights: The platform now provides more value for customer-facing teams beyond sales. For example, customer success managers can use Gong's analysis to quickly review conversations and share key customer feedback with product or support teams without having to sit through long recordings.
AI-Powered Summaries and Briefs: Users consistently highlight the time-saving benefits of AI-generated summaries. Gong now automatically creates structured recaps of calls with key points and next steps, which can be emailed or synced to your CRM. This feature allows reps to be more present in conversations and spend less time on manual note-taking.
CRM Integration Improvements: While integration has always been a core feature, new updates are focused on making the sync more robust and efficient. The goal is to eliminate manual data entry and ensure that customer information and deal health signals are automatically and accurately logged in the CRM
Gong Engage: This is a separate but integrated part of the platform that helps reps with their outbound efforts. It provides a centralized workspace for calls, emails, and meetings, and uses AI to recommend the next best action, helping reps focus on meaningful outreach and personalize their messages.
Customer Success and Marketing Insights: The platform now provides more value for customer-facing teams beyond sales. For example, customer success managers can use Gong's analysis to quickly review conversations and share key customer feedback with product or support teams without having to sit through long recordings.
What do you dislike about the product?
Lack of Real-Time Coaching: Gong excels at post-call analysis, but it does not provide real-time coaching or in-call guidance. Users who want live prompts or alerts during a conversation would need to use a separate tool.
What problems is the product solving and how is that benefiting you?
Just analysing yourself, Understand yourself what have you done on the call.
showing 511 - 520