Gong
Gong.ioExternal reviews
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GONG - The best a company can get
What do you like best about the product?
The best feature is easily the ability to go back and review conversations. Perfect for those note takers that leave something to be desired. The analysis is also an interesting feature allowing you to view the trends to conversation or speech pattern that are common for you and the customer. All and all a great tool.
What do you dislike about the product?
My only real issue with gong is that it occasionally does not save recordings.
What problems is the product solving and how is that benefiting you?
Poor note taking, and improved questioning for next conversations
Recommendations to others considering the product:
If you want to improve your selling, use gong.
Super Insightful!
What do you like best about the product?
The transcriptions and speed variations are amazing and super helpful, it helps me save time and stay on top of what's going on with my customers.
What do you dislike about the product?
I can't really think of anything I dislike!
What problems is the product solving and how is that benefiting you?
It's so much easier to quickly look back through calls to recall information I didn't get the change to write down during the call, or maybe wrote down incorrectly. It's also great for training and super easy to use.
Best call review tool out there
What do you like best about the product?
User interface is great, easy to request and receive call feedback
What do you dislike about the product?
I don't find the deal overview part of Gong necessarily helpful
What problems is the product solving and how is that benefiting you?
Ability to share customer calls, request and receive feedback, review calls efficiently
Recommendations to others considering the product:
Highly recommend
Review for Gong
What do you like best about the product?
Able to leave feedback as I go through a demo recording.
What do you dislike about the product?
There is nothing I dislike from Gong currently.
What problems is the product solving and how is that benefiting you?
It's like watching film, able to use it as a tool to improve!
Great way to share feedback
What do you like best about the product?
Convenient, collaborative, efficient....
What do you dislike about the product?
Some features can be complicated to use.
What problems is the product solving and how is that benefiting you?
Gong has been a valuable tool within our customer success organization. It allows us to review our own calls and calls we may have missed, calls that our sales team has had with clients, etc. But more importantly, has allowed us to share feedback with our colleagues and mark important points in calls in a much more streamlined way.
Sales Tracking Made Competitive
What do you like best about the product?
The competitive nature of tracking our sales team visibly. The ability to record and listen to all calls which allows great learning opportunities for all.
What do you dislike about the product?
Some other employees have disliked the noise it can make.
What problems is the product solving and how is that benefiting you?
This has been an excellent way for our sales team to learn from one another by listening to each others calls and being able to give and receive feedback. It also adds the fun competitive piece as employees are able to see people tracking on the scoreboard based on activities.
Great way to analyze convos
What do you like best about the product?
I like that it shows me how much I talked vs the other person on the line. I also love how it transcribes next steps in my sales call
What do you dislike about the product?
There’s nothing I dislike about the platform
What problems is the product solving and how is that benefiting you?
I use it to listen to other colleagues calls. I actually use it more for that than my own calls for training purposes
Recommendations to others considering the product:
NA
Great for Customer Calls
What do you like best about the product?
I love the transcription feature of Gong, as well as the ability to refer back to important calls.
What do you dislike about the product?
Sometimes, the voice that chimes in at beginning of calls can be delayed.
What problems is the product solving and how is that benefiting you?
From a client relations perspective, Gong is great for making sure you are following up with everything you promised. As well as, referring back to calls to improve on in the future.
great product
What do you like best about the product?
the call listening and joining as well as giving feedback and community feel
What do you dislike about the product?
i'm not a fan that anyone can search your calls
What problems is the product solving and how is that benefiting you?
no real problems sometimes slow or there's no other side of the call
Amazing tech
What do you like best about the product?
The knowledge you gain from recording sales calls!!!! Pivotal to the success of sales
What do you dislike about the product?
Nothing, its an amazing bit of tech and valuable
What problems is the product solving and how is that benefiting you?
On sales calls its hard to listen and write down customers challenges, with gong, you can re-live the call
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