Gong
Gong.ioExternal reviews
6,588 reviews
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A really really tool!
What do you like best about the product?
The fact that I can see the topics of the conversation
What do you dislike about the product?
The fact that there is not a topic translation in french
What problems is the product solving and how is that benefiting you?
Sales conversations issues with my manager
Recommendations to others considering the product:
Really good tools for sales team (listening to call, sections of topics, online training and so on)
Great sales tool
What do you like best about the product?
I like how easy it is to refer back to your calls in case you forgot a point or something that you said. It is also a great onboarding tool because its so simple to listen to colleagues calls and take notes on best practices.
What do you dislike about the product?
I wish you can download the calls into an audio file without it expiring.
What problems is the product solving and how is that benefiting you?
I am in sales and i am able to hold my self accountable by being able to hear calls and give my self feedback and tips to tweak my approach.
Painless and so Helpful!
What do you like best about the product?
Everything just works without any intervention. Being able to send someone to a specific point in a call or search calls by keywords is invaluable!
What do you dislike about the product?
I don't love the announcement that interrupts the already-awkward beginning of every call. I've started to get more used to it and try to use it as an icebreaker instead, but it would be wonderful to have the option to remove or mute that. Especially since the "Gong Recorder" shows up as a participant in the meeting, so it's easy to still communicate the fact that we're recording, but on our own time in the flow of a conversation.
What problems is the product solving and how is that benefiting you?
Better cross-department sharing of customer feedback. It provides a great way to search for customer insights based on keywords which otherwise might get lost in translation.
The easiest, most completed solution
What do you like best about the product?
Easy integration with SFDC, Salesloft, Zoom.
What do you dislike about the product?
Monitor to make sure all calls are export into SFDC.
What problems is the product solving and how is that benefiting you?
All call recordings and transcripts are available for review, by reps and accounts
Recommendations to others considering the product:
The most completed solutions for all call recordings and transcript
Gong is the Best!
What do you like best about the product?
Allows me to be reflective for my calls.
What do you dislike about the product?
product Could be tailored to type of call
What problems is the product solving and how is that benefiting you?
Gong has helped me become a better sales person. The metrics it tracks allow me to continue good habits and cut out bad ones. I am constantly looking at my own, and colleagues Gong calls to become a better sales person
Gong is great!
What do you like best about the product?
I can easily find the calls I need to access, every call is automatically recorded and logged, and I can easily share those calls with customers.
What do you dislike about the product?
Can't really think of dislikes to be honest
What problems is the product solving and how is that benefiting you?
recording every call, getting insights, and getting better through call stats
Recommendations to others considering the product:
Get on a demo with the Gong team and try it for yourself!
AE
What do you like best about the product?
Mobile app to improve my ramp & transcripts make it easy to get better and follow up. I also like the analytics to help me understand what to focus on during the next call.
What do you dislike about the product?
the branding could make gong positioned as more professional in the market.
What problems is the product solving and how is that benefiting you?
helped me ramp faster and not have to sit in on demos. Also helps me follow up with the prospects words to show my attention to detail and devotion.
Recommendations to others considering the product:
Great for a growing sales org to scale and streamline processes around onboarding
Gong makes coaching easy!
What do you like best about the product?
The ability to stay organized and listen to the right calls is an understatement! Through filters, the user is able to distinguish which calls should be listened to, to best help the team achieve better results.
What do you dislike about the product?
So far, I am in favor of all features on Gong. Sometimes it does take a while for calls to get uploaded to Gong. Other than that, I have no issues.
What problems is the product solving and how is that benefiting you?
The biggest problem being solved with Gong is the ability to scale out gray language and get better at objection handling.
It works smoothly
What do you like best about the product?
I like all the features it has like skipping to the next speaker, the transcript it provides and how clear the calls come through. Gong is a really helpful tool when trying to improve your skills in the workplace.
What do you dislike about the product?
Not much to dislike about it. It works flawlessly for me and my needs for work.
What problems is the product solving and how is that benefiting you?
I became a seller and Gong helps me go over calls to learn more about the role I am currently in. I can improve my skills as a seller by listening to others on their calls and Gong is a great way to do that.
LOVE Gong
What do you like best about the product?
Being able to search for specific words on my calls in case i forgot specifics. this way i don't have to listen through the whole call to find exactly the part I'm looking for
What do you dislike about the product?
lately the recorder hasn't been joining in on my calls until mid-way through.
What problems is the product solving and how is that benefiting you?
Having the ability to have proper and exact follow-up
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