Gong
Gong.ioExternal reviews
6,588 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong adimn
What do you like best about the product?
Interface. Fast, reliable and intuitive.
What do you dislike about the product?
Unable to use ANI/DNIS as a data key for queries.
What problems is the product solving and how is that benefiting you?
Advanced speech recognition and call recordings pull.
Recommendations to others considering the product:
No further recommendations.
Easy to use call recorder and transcriber
What do you like best about the product?
It's easy! I don't have to do anything outside of my normal workflow to have my calls recorded and transcribed. It's also very simple and straightforward to share recorded calls both with customers external to my organization, and with internal folks who need to be in the know.
What do you dislike about the product?
The transcriptions are sometimes off. I did have issues with the recorder automatically joining some meetings, but I think that was due to an admin error on our side.
What problems is the product solving and how is that benefiting you?
I am not in sales, so I don't use the coaching features, but it is a great tool for recording and distributing implementation calls to customers. I also use it as a method to share calls with internal team members for training purposes.
Recommendations to others considering the product:
If you're planning on using the transcription feature, make sure to test it out with multiple people for accuracy. Sometimes it has issues with accents.
Incredible Software
What do you like best about the product?
Gong is a great tool to improve meeting efficiency and visibility for leadership.
What do you dislike about the product?
Transcription isn't always 100% accurate.
What problems is the product solving and how is that benefiting you?
We are capturing all action items discussed in our meetings without having to spend time listening to the entire recording.
Gong is a great way to help sales professionals' development
What do you like best about the product?
Gong does the hard work for you, dissecting calls using AI and quickly highlighting the most important parts of the call. Managers can spend less time reviewing calls with tools like trackers and topics.
What do you dislike about the product?
Nothing is better than actually sitting in calls and listening to the whole sales process, but gong allows managers to scale their time
What problems is the product solving and how is that benefiting you?
Before Gong we didn't have a scalable way to track sales reps' performance against our training objectives
Gong has helped me grow!
What do you like best about the product?
After each call I have I like the reassurance that if I missed anything from a meeting I can look back and review it.
What do you dislike about the product?
Pretty good things from gong only, happy customer.
What problems is the product solving and how is that benefiting you?
I can go back to my conversation and annalize my calls and responses to improve my talk track in calls or meetings.
Recommendations to others considering the product:
If you want a tool that helps you grow, this one is the one for you!
Gong - essential tool for software companies
What do you like best about the product?
Gong is a easy to use, powerful tool to review conference calls with customers, partners and employees. The identification of topics to easily find critical information is essential to save time and increase productivity.
What do you dislike about the product?
It would be nice to add the chat to the service, that would be a great improvement.
What problems is the product solving and how is that benefiting you?
Problems vary - 1. account review / confirmation of key topics discussed, commitments, or other statements of reference. 2. When transitioning business from one employee to another, using gong allows us to ensure nothing is lost in translation. 3. Call recordings are very important to ensure people don't change their mind, keeps everyone on the same page and documented.
Recommendations to others considering the product:
Highly recommended, business would suffer without it.
Important Tool for Sales
What do you like best about the product?
I really appreciate that Gong analyzes my calls to pull out the important pieces of data that we need to know about for our business.
What do you dislike about the product?
I love Gong and typically like using it on my mobile device.
What problems is the product solving and how is that benefiting you?
Ensuring we are capturing everything from our interactions with clients. Notes are important to make but they lack the context of the conversation. Gong is also a very important tool for training new reps or getting more information about past interactions with clients/prospects.
Recommendations to others considering the product:
Try it out! There is no risk of trying and you will likely find it is an important part of your business!
Best Call Recording and action item software out there
What do you like best about the product?
I like that it calls out the action items after every call.
What do you dislike about the product?
When you move a meeting inside of google, gong doesn't recognize that the meeting moved and doesn't know to join the call.
What problems is the product solving and how is that benefiting you?
We are using gong for training, recording our remote individuals, seeing all interactions at an account level.
Recommendations to others considering the product:
It's been very beneficial to our organization when positive or negative feedback is given we can share that with the rest of the company.
Good and easy to navigate
What do you like best about the product?
the ability to take clips of calls etc and share them with my team/manager
What do you dislike about the product?
not much - like it. Overall is it is good
What problems is the product solving and how is that benefiting you?
Recap of the calls I need to fill in some of the things that I might have missed
Recommendations to others considering the product:
Like the ability to do a deep dive after the fact on clients and review my notes for accuracy. The system is easy to navigate and very simple to find what you need.
Seamless call recording and insights
What do you like best about the product?
Gong allows you to effortlessly record all calls and also shows a visual analysis of the call. This makes it very easy to go back and find what was said in the calls.
What do you dislike about the product?
I do not have any specific dislikes other than that my company also uses a VOIP service to record phone calls and we have not integrated gong with these calls. We are currently only using it for screen share meetings.
What problems is the product solving and how is that benefiting you?
Gong helps with quality control and also call improvement training. I think we could maximize the value more and could use tips from gong as to how other similar companies do this.
showing 5,111 - 5,120