Gong
Gong.ioExternal reviews
6,588 reviews
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You can be in many places at once
What do you like best about the product?
Visual cues that tell me who spoke when so I can quickly get to what I am looking for.
What do you dislike about the product?
Would be great if the transcript kept pace with the audio.
What problems is the product solving and how is that benefiting you?
Conversation intelligence.
Gong is easy and automatic, and makes recording calls very simple.
What do you like best about the product?
The simplicity. Very little setup to get up and running and get us the data we need!
What do you dislike about the product?
Sometimes the recorder joins early, which sends out emails to attendees.
What problems is the product solving and how is that benefiting you?
Training has gotten a huge boost from the use of Gong across our org!
Great platform for coaching/review
What do you like best about the product?
My favorite part is the ability to find specific snippets of calls and share feedback. I can also search for words within specific calls to make finding the correct phrase or talk-track easy. No more time-stamping quotes in handwritten notes.
What do you dislike about the product?
It can be a bit hard to navigate, so I typically leverage search. It is nice that you can share calls with each other across the organization, so if there is ever something I need to listen to or something I am prescribing to someone else, I can ensure that that actually happens.
What problems is the product solving and how is that benefiting you?
I can review calls, search on words that have been said, and easily go back to re-listen to provide coaching. It is also super easy to share calls across the organization, improving alignment.
Recommendations to others considering the product:
This is a great tool for those looking to better understand how their reps are performing on calls. What value-props are landing especially well, and what should be left out next time. Perfect for sharing best practices.
Know yourself
What do you like best about the product?
I love the way you can easily search through your teams calls. It made me quickly aware of how to demo my companies platform while I was on-boarded. Another feature that is KEY, is how quickly you can send out a link to the recording. You're able to quickly create a link and you can limit the access that person has. For example if you mentioned something at the end of a call that is no longer relevant to the listener, you can cut off that portion.
It's also been very helpful for reviewing calls with my manager and getting to know myself and my sales ticks.
It's also been very helpful for reviewing calls with my manager and getting to know myself and my sales ticks.
What do you dislike about the product?
There's nothing I would change at the moment.
What problems is the product solving and how is that benefiting you?
big benefit is being able to create an alert for terms mentioned within calls. esppecially helpful when launching new products.
Easy to use, impossible to live without!
What do you like best about the product?
What I like most about Gong is that I'm able to read transcripts in addition to watching and listening to my calls. The transcripts are surprisingly accurate, and Gong's AI tools are incredibly valuable in reminding me about action items, next steps, and so forth.
What do you dislike about the product?
There isn't much I dislike about using the software.
What problems is the product solving and how is that benefiting you?
I'm solving the issue of sales effectiveness - by listening back, I'm able to be a bit better each time. A major benefit I have realized is that I'm able to hold both myself and my prospects accountable. They also love getting a shared version of the recording to share internally, and it really helps us get internal buy in when other stakeholders can't join a demo, etc.
Recommendations to others considering the product:
The tools is absolutely worth it - just make sure you're following up with your sales team to make sure they're taking advantage of it. If they make it a habit, it will go a long way!
Data to draw from constantly, and expertly.
What do you like best about the product?
The reporting feature. It's essential for following up with prospects that we have previously spoke to and expected a follow up.
What do you dislike about the product?
It could be better integrated with our outreaching programs, so we are not dealing with the applications independently.
What problems is the product solving and how is that benefiting you?
Issues with on-boarding new reps are being solved. We don't have enough written material to draw from, but with filtering Gong calls, we may coach and educate new hires.
Recommendations to others considering the product:
Get into the reporting functions of Gong early. Use them in training.
My experience with gong has been amazing. What a sophisticated tool this is!
What do you like best about the product?
I like how clear and precise Gong is, both the recording and the transcripts.
What do you dislike about the product?
I honestly love everything about it but if I had to pick one thing it would be the wait time to process the recordings.
What problems is the product solving and how is that benefiting you?
Gong is huge in my business, I work in retention and I can pull calls and see if people are lying to get free stuff.
Recommendations to others considering the product:
I highly recommend this very sophisticated tool as a resource to record calls and use these calls for coaching, legal purposes and just to reference back before sales calls.
Amazing way to capture a call, and transcribe nearly perfect notes!
What do you like best about the product?
I absolutely love the Call Notes, being able to go back and find a certain word or phrase is so helpful. The days of typing notes during a call and having my lead hear my keyboard clicks are over! Also that my team can go in and listen to my calls prior to their own has been so beneficial to our company.
What do you dislike about the product?
The ONLY thing I dislike is the disclaimer in the beginning of the call. It can be a little awkward when you are mid "Hello" and the voice starts saying "This is a recorded call...."
What problems is the product solving and how is that benefiting you?
Gong has impacted my work by allowing my supervisors to listen to my calls and give me exceptional feedback and that they can help me with follow up by listening to the exact questions asked instead of my interpretation from my note-taking.
Recommendations to others considering the product:
I highly recommend Gong to any sales or product team. Being able to record calls and notes for new prospects, customer interviews, and more is priceless.
Chronogolf - Gong Review
What do you like best about the product?
I like the feedback the system gives in regards to time spent talking, listening, etc.
What do you dislike about the product?
I dislike the fact that it is not specifically tailored for our industry. However this is understandable, the program is 95% relevant so can't really complain.
What problems is the product solving and how is that benefiting you?
None so far. Will keep you posted!
I have used Gong as an SDR and an AE at Aircall.
What do you like best about the product?
All of my calls through Aircall and demos through Zoom push over to Gong automatically- this makes it really easy to review my own calls and to get feedback from my managers.
What do you dislike about the product?
Overall, it is a very intuitive and easy to use system! No major dislikes
What problems is the product solving and how is that benefiting you?
I can more effectively analyze my calls to get better quicker and to better manager my pipeline.
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