Gong
Gong.ioExternal reviews
6,588 reviews
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Great and easy to use product
What do you like best about the product?
I like that it will pull out themes from your calls and tell you what is talked about most with your customers.
What do you dislike about the product?
Hard to find immediate value with a smaller team.
What problems is the product solving and how is that benefiting you?
Figuring out what is the biggest objection brought up by prospects.
Recommendations to others considering the product:
Make sure you use all of the features you pay for so you take advantage. We didn't do that and we should have.
Gong is great when you remember to use it
What do you like best about the product?
Alerts to my email for specific situations that I can coach through in 1:1s and highlight in team settings
What do you dislike about the product?
The amount of time it takes to listen to calls, truthfully. Since I had various teammates, it was tough to always stay on top of cutting out time in the day/week to listen carefully and take the necessary next steps
What problems is the product solving and how is that benefiting you?
Coaching for new reps - our sales are big so we need them to be ramped quickly. We've realized having them listen to successful calls makes their ramp a fraction of the time
Great analytics
What do you like best about the product?
I love being about to see my commonly used words as well as the topics discussed. I also like that I can see the break down of talk time per side.
What do you dislike about the product?
I don't have any negative feedback in my use of Gong.
What problems is the product solving and how is that benefiting you?
I am able to tighten up my selling process by being able to analyze my conversations. I am able to adjust my language, recognize when I'm talking too much or about the wrong topics. I get automatic feedback as well my peer feedback through comments.
Recommendations to others considering the product:
Great tool for analyzing and perfecting conversations!
Gong is a must have in your sales stack!
What do you like best about the product?
I love how easy Gong is to use. It is smart and teaches you how to get the most out of the product. I used to be fearful of having every single call recorded but with Gong I truly trust its feedback and rely on team members to give me feedback. I also love being able to view the transcripts from the calls. It makes it easy to skim over each call and build different scripts.
What do you dislike about the product?
There is not much that I actually dislike with Gong. Other than the announcement at the beginning of each call that the call is being recorded. Its always 10 seconds delayed and makes for an awkward intro at times.
What problems is the product solving and how is that benefiting you?
We are solving a slew of problems that we face. We are building a library of discovery calls that can be analyzed by keywords. So we can get a good understanding of what our customers are saying. We also use it for training reps.
Gong also allows us to get realtime feedback on the things that team members are doing well. When you start to see an outlier on the team reps will be able to listen to calls and see what they can add to their own flow.
Gong also allows us to get realtime feedback on the things that team members are doing well. When you start to see an outlier on the team reps will be able to listen to calls and see what they can add to their own flow.
Recommendations to others considering the product:
Do it! It has been the best thing for our team! Enables reps to grow on their own and not have to have managers review every call.
Great for sales, marketing, and product
What do you like best about the product?
Excellent way to review sales and product calls. I love being able to listen at 1.5x speed, and the notifications I get every time there's a new call available. It's also very easy to set up a call.
What do you dislike about the product?
Nothing, it's great. The automated conversation division by topics doesn't always work 100%.
What problems is the product solving and how is that benefiting you?
We're fine tuning our sales approach, looking for product feedback. Marketing also uses this to better understand our value prop and product limitations.
Recommendations to others considering the product:
It's a great product, definitely recommended!
Every company needs it
What do you like best about the product?
Reviewing previous calls is the best part
What do you dislike about the product?
Wish the quality of the videos were better, it’s hard to see the text sometimes
What problems is the product solving and how is that benefiting you?
Able to tag specific things at a certain min of a video
Very informative, easy to navigate and pull the necessary learning tools from Gong when needed!
What do you like best about the product?
The statistics tool is very helpful for quick summaries of individual calls, as well as overcall summary stats!
What do you dislike about the product?
I got everything out of Gong that I personally needed in order to benefit from all of the tools given
What problems is the product solving and how is that benefiting you?
Gong helps me go back and review major points that I may have missed on the call because of focusing on holding the conversations, asking the necessary questions, etc. It also has allowed me to learn better ways to objection handles when I had missed certain opportunities to do so on calls.
I am a big fan of Gong!
What do you like best about the product?
That I have the ability to always go back and listen to past calls. It helps me out a lot since by the time i put my notes in at the end of the day, i dont always remember every part of the call.
What do you dislike about the product?
That is signs out way to often. I am constantly needing to resign in and it does not remember on the computer.
What problems is the product solving and how is that benefiting you?
keeping track of my calls and activity with a vendor
Recommendations to others considering the product:
its a great tool and very user friendly.
Good technology but having it on by default might scare clients a bit
What do you like best about the product?
Having a record of conversations to go back to
What do you dislike about the product?
Scaring clients by automatically recording everything
What problems is the product solving and how is that benefiting you?
Not having a record of what was agreed to verbally
Obvious Sales Tech to Have
What do you like best about the product?
This tool is incredible to learn from common mistakes and helps you understand trends, while improving sales tactics.
What do you dislike about the product?
The calls tend to take a bit to load in when you need information to log into your
What problems is the product solving and how is that benefiting you?
Coaching, conversation intelligence
Recommendations to others considering the product:
I wish my team used it more. Really breaks down the differences between a good sales call and a bad one.
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