Gong
Gong.ioExternal reviews
6,588 reviews
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Gong is Powerful
What do you like best about the product?
Gong allows me to listen on a call without worrying about taking notes.
What do you dislike about the product?
I would like to see call transcriptions improve. Some are not good and hard to decipher.
What problems is the product solving and how is that benefiting you?
I am solving the problem of taking notes while actively listening. Gong allows me actively listen and be more reactive on customer calls.
Very useful and interesting tool
What do you like best about the product?
I love that it breaks down the dialogue between both the sales rep and the client.
What do you dislike about the product?
I think the technology behind the transcript could be improved. The transcripts are not all that accurate.
What problems is the product solving and how is that benefiting you?
Gong has helped me improve my calls by it's helpful tips and being able to go back to specific areas of a call that either went well or could use some improvement.
Great tool for managers and team members alike
What do you like best about the product?
The ability to quickly identify calls that should be reviewed based on the key words and variables your team decides is important.
What do you dislike about the product?
The lack of guidance in what works best for other tech companies. Setting it up is fairly self-directed.
What problems is the product solving and how is that benefiting you?
Problems solving and benefits: identifying poor call habits, identifying ineffective talk tracks, finding competitors
For the scatter brained sales person, it gives you the tools you need to become organized.
What do you like best about the product?
My favorite feature is that I can switch from speaker to speaker. It really helps me remember what all was said during a call with a customer wich allows me to be able to be present in the conversation with qualified leads. I tend to get more conversions when I am not taking notes while talking ot potential clients. For the scatter brained sales person, it gives you the tools you need to become organized.
What do you dislike about the product?
the length of time that it takes to upload the calls.
What problems is the product solving and how is that benefiting you?
my inability to take notes when on a call.
I was sceptical, but I'm a believer now.
What do you like best about the product?
The way it disects and labels calls. It makes it easier for me to find critical points in a sales call.
What do you dislike about the product?
Integrations are slightly lacking. I dont get every call, just ones through out screen share.
What problems is the product solving and how is that benefiting you?
Documented call feedback
Sharing of quality sales techniques
Feedback
Sharing of quality sales techniques
Feedback
Recommendations to others considering the product:
Ita become a must have for me. I dont think I can operate without it now. I will take it with me to my next organization.
Useful training tool!
What do you like best about the product?
I love that you can search by key word and caller. This makes finding specific helpful calls super easy. The calls are also organized by caller so it's easy to find when you are speaking or the person on the other line. The organization is pretty easy to follow, espeically in the listening screen.
What do you dislike about the product?
The only part that doesn't work great is when it tries to categorize your talking points. For example, it would think we were talking about discovery, but it was actually about timing. The other things that doesn't work great is the search. Sometimes it would not bring up a call or company or person that I was searching for, but if I searched it another way I could find it. I wish the search was more intuitive in this way.
What problems is the product solving and how is that benefiting you?
I can go back and listen to my own calls and also my peers which helps me improve my skills tremendously. I am able to hear mistakes ive made and pinpoint exactly how and where i need to improve my talking points.
Recommendations to others considering the product:
If you're looking for a training tool when talking on phones, definitely take a look at Gong!
Great Learning tool for all colleauges
What do you like best about the product?
Generally being able to listen to calls for training purposes, you can even get very granular into the words used often as it pulls the transcript
What do you dislike about the product?
The ocassional time when the other side of the call doesn't get recorded - but this is not related to Gong!! Instead this is a limitation on certain states blocking the ability to record as I understand it. So really, I don't think I dislike anything!! :)
What problems is the product solving and how is that benefiting you?
Ability for newer reps to learn from top performing colleagues by listening to as many calls as they wish, without having to be with the Rep in real time. Also helpful for reviewing difficult calls with your Manager to get feedback
Recommendations to others considering the product:
Use it! It's a great tool for training
Win deals by re-listenting to calls in a smart way
What do you like best about the product?
Not only I can re-listen to my calls, but also I can gain insights, go back to crucial moments with tags and read transcript. Very useful is the latest Salesforce integration so I can track my deals within Gong.
What do you dislike about the product?
Transcripts could be improved, however I am pleased with the frequency of the updates
What problems is the product solving and how is that benefiting you?
Ensure I do not miss any crucial bits of information discuss with my customers
gongliness
What do you like best about the product?
How you can search for topics and keywords in the recording. it tracks everything on the call. and ca search and time how much you spend on each topics. its a crazy cool feature and really helps salespeople dive into their sales process
What do you dislike about the product?
how long it takes to download the recording
What problems is the product solving and how is that benefiting you?
my pros and cons, strengths and weaknesses. It lets me hone in on where to focus at and how long to pause for.
Recommendations to others considering the product:
use it and love it
Sales Enablement with Gong
What do you like best about the product?
I love being able to see how other sales leaders are performing and tracking their progress.
What do you dislike about the product?
I mostly use gong to keep track of training and best practices. It would be great if I was better versed in everything that I'm able to accomplish with gong.
What problems is the product solving and how is that benefiting you?
I can view other calls and pick up on best practices.
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