Gong
Gong.ioExternal reviews
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Gong experience for AMs
What do you like best about the product?
It is nice to be able to rewatch calls and see breakdowns of topics.
What do you dislike about the product?
It sometimes sends to many notifications and hard to control.
What problems is the product solving and how is that benefiting you?
Learning how to be a better sales person.
Recommendations to others considering the product:
If you are looking for more insights into your sales calls.
Gong is great for improving your pitch!
What do you like best about the product?
I like the fact that I can see how much of the conversation was spent with me talking vs the prospect. This has helped me to focus on talking less and asking the right questions to create opportunities to listen more!
What do you dislike about the product?
There is an email for every single call! Sometimes this can clog up your inbox, however, you can always add a filter to divert to a separate folder.
What problems is the product solving and how is that benefiting you?
I have been able to focus on asking more open-ended discovery questions, which has led to more fruitful conversations with prospects, better engagement and ultimately higher conversion.
Gong is a game changer!
What do you like best about the product?
Being able to search for keywords over multiple conversations. It's so helpful when trying to pinpoint a specific detail of sales call that needs to be reviewed.
What do you dislike about the product?
The new layout has a learning curve. It's taken a lot longer to get used to than anticipated.
What problems is the product solving and how is that benefiting you?
As an Account Manager, Gong allows me to review calls had with a client by the previous sales reps. Even more than that it allows me to search for keywords which has been especially helpful in contract disputes.
Recommendations to others considering the product:
Don't hesitate. Its a game-changer for every role in our sales department.
gong makes it easy to train other members of the team
What do you like best about the product?
I like the ease of use and sharing capabilities with other team members. It makes it simple to train and learn from other employees especially during the onboarding process. I also like that it happens automatically and I don't have to upload anything. I also like that you can comment on calls to provide feedback.
What do you dislike about the product?
I wish it was a little more organized. I am often overwhelmed with the how much information is available.
What problems is the product solving and how is that benefiting you?
It is easy to train new employees as well as leave feedback for them.
Recommendations to others considering the product:
Gong is awesome for training and onboarding new employees.
Gong Review
What do you like best about the product?
As a new sales rep ramping, this gives me a chance to break down what successful reps are doing.
What do you dislike about the product?
I believe the tool is really powerful but without full adoption, it is hard to get the most out of it.
What problems is the product solving and how is that benefiting you?
Ramping up new reps as well as getting feedbacks.
Important tool to get my job done correctly, without missing a beat!
What do you like best about the product?
Most helpful about Gong is all the alerts and reporting tools.
What do you dislike about the product?
Listening to my high pitched voice, over and over again.
What problems is the product solving and how is that benefiting you?
I have become a better listener, stopped using Huh after every sentence. It makes me realize how important speech is in all my conversations.
Recommendations to others considering the product:
The potential of your sales calls and what works will increase, as your sales team's quality of calls is acknowledged through Gong. Gong is a tool that provides a baseline for learning how to become a good salesperson. Gong will allow you to listen and guide your team appropriately for future success. Gong is great. All sales organizations should utilize a platform like Gong because it will allow them to get insight on what works and what doesn't for their pitch, demo structures, utilization of words and much more. All of the organization is utilizing Gong, our marketing team understands what's working and where all our leads are coming through by a quick search via Gong.
Gong is utilized even on our KPIs, how many calls we listen to, what to expect after an SDR book a meeting, what persona we are a good fit for, industries that we are a good fit for.
Gong also has an educational side, that our Sales Department makes us listen to and learn about sales and what a good call looks like. Based on so much continuous research and product feedback Gong has become a tool that we can't stay without. Their reporting is also on point as far as putting together KPIs for team metrics based on reports that we run.
We love Gong and hoping to utilize all of its capabilities and more this year.
Gong's reporting is great.
Gong is utilized even on our KPIs, how many calls we listen to, what to expect after an SDR book a meeting, what persona we are a good fit for, industries that we are a good fit for.
Gong also has an educational side, that our Sales Department makes us listen to and learn about sales and what a good call looks like. Based on so much continuous research and product feedback Gong has become a tool that we can't stay without. Their reporting is also on point as far as putting together KPIs for team metrics based on reports that we run.
We love Gong and hoping to utilize all of its capabilities and more this year.
Gong's reporting is great.
Really easy to use
What do you like best about the product?
Great opportunity for self development without always needing the time from my manager.
What do you dislike about the product?
Not sure how much I trust the best practice
What problems is the product solving and how is that benefiting you?
Can continually improve and focus on key development points as an individual contributor. Easier to ramp new starters through having all calls recorded. Easier to share best practice amongst the team.
Gong is super helpful for analytics and call reviews with my ream
What do you like best about the product?
How easy it is to use trackers to find out how much reps are talking about certain topics or using weak language
What do you dislike about the product?
The transcripts are often incorrect and out of order
What problems is the product solving and how is that benefiting you?
Time management and getting analytics more easily with Gong. Reps are also able to access all of their own data
Great call insights
What do you like best about the product?
Gong is great for remembering the things that usually slip through the cracks. It's helpful to always have a data breakdown to analyze the topics and tone of the calls, and to be able to see how they stack up to the rest of the team.
What do you dislike about the product?
I wish there were a few other individual metrics or further help to implement the feedback Gong gives you on your calls.
What problems is the product solving and how is that benefiting you?
Being able to quickly debrief between teams and colleagues helps us keep things transparent and share quicker feedback.
Best tool for understanding your target market
What do you like best about the product?
I love that I can filter outcalls by the topics I am interested in.
What do you dislike about the product?
I wish the analytics page was more robust.
What problems is the product solving and how is that benefiting you?
We are trying to understand our product needs and target audience. Gong captures all this information and there's just so many insights in a customer phone call.
Recommendations to others considering the product:
Def one of the best sales/marketing tool I have used. It's worth investing in this product AND using it - you get the opportunity to learn so much about not only your sales team but also your customers.
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