Gong
Gong.ioExternal reviews
6,588 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best in class coaching and development platform
What do you like best about the product?
Ease of integration into platforms like Salesforce, SalesLoft and Zoom Conference. This increases the data it can collect and insights I can glean on all members of the revenue organization.
Now that we've collected the data there are great tools to categorize and memorialize a library of call recordings. These are used weekly by sales directors for 1:1 coaching as well as by our trainers for on-boarding new hires. It's a great platform that is constantly growing and learning about our business and how we're selling our services. In turn, we use that data to help us improve our sales process and close more deals.
Now that we've collected the data there are great tools to categorize and memorialize a library of call recordings. These are used weekly by sales directors for 1:1 coaching as well as by our trainers for on-boarding new hires. It's a great platform that is constantly growing and learning about our business and how we're selling our services. In turn, we use that data to help us improve our sales process and close more deals.
What do you dislike about the product?
Hard to think of any. Not really a Gong issue but it's challenging in California to have to start all calls with a quick reminder that the call is being recorded. Can mess with the flow of the call at the start when you're trying to gain momentum.
What problems is the product solving and how is that benefiting you?
Missed opportunities on calls with prospects. Identify why a deal stalled or how expectations were set for new customers. Training and development of new hires by cataloging our existing calls and helping them get exposure to best practices.
Recommendations to others considering the product:
This is the best platform in the marketplace. Not only in the functionality of the tool but in the continued support from their success team. We've had multiple in-person meetings & trainings with the leadership team and all our users. They partner with us to understand business goals and find ways that Gong can support those. It's been best in class service.
Such an innovative and revolutionary product
What do you like best about the product?
I like that it groups my demo into different sections and allows me to work with my coaches and leaders to make my sales process and close stronger.
What do you dislike about the product?
Nothing, it's a great service. I do wish that there was a way to bleep out certain parts of the video though, so that credit card information remains secure.
What problems is the product solving and how is that benefiting you?
We are using gong to coach and train new and experienced reps. It allows us to dial in our sales process. We realized we are able to coach and train in a much more effective manner, and allows us to shorten the amount of time it takes with each rep.
Recommendations to others considering the product:
If your organization uses web demonstrations, do it.
Fantastic reports and call categorization
What do you like best about the product?
The reporting is accurate and clear. Comparing my KPIs with my colleagues is very useful for self-improvement and the UX of the reporting page is great. Also, the quality of the AI tagging is very good and allows me to easily find a lot of the topics covered by me or other colleagues in our calls with the clients
What do you dislike about the product?
There are no other languages than English. I wish that GOng could categorize my calls in Spanish and French as well.
What problems is the product solving and how is that benefiting you?
Having all the calls recorded and having the chance to listen to top sellers call is amazing. In the past year
Become a better sales person
What do you like best about the product?
I like the the fact that you can search keywords in a conversation. This helps tremendously in finding a specific point in a conversation to analyse and redetermine a clients reaction to a situation.
What do you dislike about the product?
I dislike very little about this product, the one thing it can improve on is the time it takes for a call to populate into gong.
What problems is the product solving and how is that benefiting you?
I can analyse a call and determine how to price a client based on clients sensitivity to rates.I can answer questions about the call by going back and searching that specific call weeks after it happened.
Recommendations to others considering the product:
Have an open mind as this software can be used in a variety of different ways.
Elevate your game w/Gong
What do you like best about the product?
I like that I can review and share my calls for feedback. It's eye opening how many times I use filler words (um, etc)
What do you dislike about the product?
I think the thing I like least is that it takes time for my calls to upload into the system. It'd be great if it was truly in real time and I could go back and gather info quickly and easily
What problems is the product solving and how is that benefiting you?
Problems solving - getting out of the call rut (saying the same thing every time on calls etc.)
Benefits - faster call times, more concise communication, more meetings booked
Benefits - faster call times, more concise communication, more meetings booked
Recommendations to others considering the product:
Keep an open mind - it's a great learning tool
Vital tool for sales and customer management
What do you like best about the product?
The ability to refer back to calls and use a transcript, fast forward through unimportant sections, and navigate through lengthy meetings and calls is incredibly helpful. The mobile app is also great for in-person meetings.
What do you dislike about the product?
Very little. Such a great tool. Simple and effective
What problems is the product solving and how is that benefiting you?
Taking accurate notes and providing continuity through the lifecycle of a deal/account
Recommendations to others considering the product:
Subscribe to their blog - it's amazing
Unbelievable for bettering yourself as a sales person
What do you like best about the product?
It is extremely helpful in reviewing sales calls, my manager uses this to review my calls and let me know what he thinks about my performance. I use it to go in and review my own calls to insure I have accurate details in relation to what the customers needs are, desired outcomes and overall reason for calls. It helps me prepare for my upcoming calls and to help with the direction of conversation with customers as we progress through the sales process. I really appreciate both the AI insights it provides and the transcripts I can review with my boss to pull pertinent details. It has given visibility into my performance for feedback from both my manager, and director/VP to let me know where I am doing well and where I need improvement.
What do you dislike about the product?
The quality of the video that is recorded is low and I feel as though if it was better it would be more helpful in sharing with prospects.
What problems is the product solving and how is that benefiting you?
Reviewing the needs of customers, critiquing my delivery on sales calls.
Recommendations to others considering the product:
I would like to express that gong is extremely helpful in making oneself a better sales person. It allows for your to really critique your performance and understand both where you feel strong and where you need improvement. I believe with the consistent use of gong since it has been implemented I have become a stronger sales person and continue to use it daily to improve my process and my relationship with prospects and customers.
Effective and helpful tool for any sales executive or sales team
What do you like best about the product?
Where do I begin! My absolute favorite thing I like the most is the ability to review my transcript post call so I can focus on the conversation and not note taking. I can utilize this feature and pass along to coworkers that were not able to attend.
Love the feature showing my talk time % vs the customers talk time. It provides great analytics and also catches follow up promised, tags key words such as budge and ROI to understand if your calls encompass all the important topics during discovery.
Love the feature showing my talk time % vs the customers talk time. It provides great analytics and also catches follow up promised, tags key words such as budge and ROI to understand if your calls encompass all the important topics during discovery.
What do you dislike about the product?
Very little dislikes and have yet to come across a function that is not usable! There are a lot of features available that I have not utilized. If I had to pick one thing I do dislike and some may not like the fact that your entire organization can listen in on your calls at any time even while the call is live.
What problems is the product solving and how is that benefiting you?
My talk time vs clients. I use this data to work on talking less and listening more. I also have improved on focusing attention to the call vs worrying about taking notes as the transcribe feature handles that for me.
Also coaching from manager to improve my discovery process and have seen a major improvement in my calls. I have leveraged the snippet tool many times to send on for internal clarification and even documenting issues with clients
Also coaching from manager to improve my discovery process and have seen a major improvement in my calls. I have leveraged the snippet tool many times to send on for internal clarification and even documenting issues with clients
Recommendations to others considering the product:
If you need any tool to help evaluate your quality of call, talk time, ability to record and share within organization, coaching tool, then this is something you definitely want to look into.
No panic to take notes on calls
What do you like best about the product?
Being able to be present and listen on a sales call instead of frantically taking notes has become invaluable.
I can re-listen or even search the transcript for action items, or specific content. This allows me focus on the call that I'm on, knowing I'm not missing anything and can always go back into Gong for review.
I also like, for training purposes, that you can join in on colleagues live calls essentially invisible. This allows you to gain valuable training insight into new roles, new products, new issues etc.
I can re-listen or even search the transcript for action items, or specific content. This allows me focus on the call that I'm on, knowing I'm not missing anything and can always go back into Gong for review.
I also like, for training purposes, that you can join in on colleagues live calls essentially invisible. This allows you to gain valuable training insight into new roles, new products, new issues etc.
What do you dislike about the product?
Sometimes the transcript improperly transcribes the conversation, but I think thats inevitable.
What problems is the product solving and how is that benefiting you?
Mostly training and coaching. We submit our best calls every week which are then listened to, and rated by our managers and submitted feedback. It's very valuable to hear what they have to say stamped with a time to our conversation.
Again, I'm able to be present on the call. Knowing ALL the detail is being captured is like having a safety net on all these calls with action items and new information.
Again, I'm able to be present on the call. Knowing ALL the detail is being captured is like having a safety net on all these calls with action items and new information.
A Must-have for any Team Looking to Up Your Phone Game!
What do you like best about the product?
The ease of finding and listening to specific calls by team member name or customer name is pretty amazing in itself, but Gong takes it one step further by splitting the talk streams by person, allowing for fast-forward, allowing for listening to one caller only, and also flagging key phrases and topics. Indispensable for those looking to review their team's or their own calls for learning or skills development. If you like, Gong also integrates with Gmail to include email threads along with recorded calls.
What do you dislike about the product?
Gong makes is so easy, it's hard to find much to dislike here.
What problems is the product solving and how is that benefiting you?
Gong has really helped us in two areas. One is in the area of onboarding and ramping new employees. The ability to have a library of recorded calls, along with the screencasts, for new employees to review really reduces the ramp time for new people. Second, Gong really helps with training of our customer-facing folks, allow for asynchronous review and feedback of calls to improve call flow and outcomes.
showing 4,991 - 5,000