Gong
Gong.ioExternal reviews
6,588 reviews
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Insight into what works
What do you like best about the product?
Gives us the ability to dissect calls to see what words and phrases are working. It also allows us to see when specific competitors are brought up so we know how to sell against them.
What do you dislike about the product?
Sometimes its slow to load and slow to upload calls
What problems is the product solving and how is that benefiting you?
Knowing at what points in the call to go in for a close. What pain points to the customers provide and how to we challenge and solve those pains.
Recommendations to others considering the product:
This is the best tool to understand internally what is going on with your team's phone calls
Incredibly valuable for internal training and customer delight
What do you like best about the product?
Call transcriptions are awesome, as are keywords
What do you dislike about the product?
Tons of data can be hard to sort through
What problems is the product solving and how is that benefiting you?
I use this for customer follow-up and training. It's helpful to get action items, transcriptions and to share this internally and externally.
Awesome service
What do you like best about the product?
The ease of use and how easy it is to search and find calls. You can pull any call at any time from any rep which is extremely helpful. It's a great tool for training and helps you learn much faster. I like how you can search by company name, client name, use keywords or even location to find a call. It's helped me find companies I forgot about just by typing keywords like quarter 1, call me back, etc. You can also tag people in your calls and add feedback which is a great feature for coaching and for managers.
What do you dislike about the product?
How long it takes to upload a call, but other than that its great. It's sometimes hard to skip through calls because its hard to move the recorder tool to a certain spot in a call. Sometimes I can't find calls or they weren't uploaded- if Gong is able to ensure that all calls get pulled, that'd be beneficial. Sometimes it's hard to find my saved calls
What problems is the product solving and how is that benefiting you?
How to improve selling, listening techniques, pulling others calls. It's helped me gain more knowledge about our product and also helped me pick up tips from other reps. It's another great way to pull calls when a client is upset or claims you said something and you have to plead your case. It's also good if you lose notes, you can pull calls to remind yourself and know how to handle a call.
Recommendations to others considering the product:
Use this service!
GONG makes me money
What do you like best about the product?
I love that I can educate myself on clients via. their calls with anyone at my company at any time.
What do you dislike about the product?
I wish we could see who has listened to our calls. Or who listened to what calls.
What problems is the product solving and how is that benefiting you?
Training problems and making sure I have the right information on clients.
The teammate you never knew you needed!!
What do you like best about the product?
I love the in depth analysis of call flow as well as the ease of use in identifying different talk points. It's great to be able to review not only my calls, but my colleagues calls to review their approach and share my calls with others to get their opinions on my conversations in real time. It eliminates the need for in the moment listening. I also love the checks and balances it provides by introducing automated accountability on all calls to ensure compliance with all regulations.
What do you dislike about the product?
The only drawback I have identified thus far is that the search can be too broad at times as well as shared calls looping a secondary call participant being systematically penalized for certain items that the call initiator was being dinged for. For example, the system insures an M&R disclosure on all outbound calls and if a call is transferred to a third party, that third party is flagged in the system as having omitted the disclosure.
What problems is the product solving and how is that benefiting you?
I'm working to solve integrating multiple talk points into my various conversations and analyzing my current call flow to recognize additional opportunities. The benefits I have realized are the call flow tracking (talk share between the customer and I) as well as what topics I cover well vs those that need improvement. It's really helping me approach my calls as if I am a third party listening in on the conversation and allows me to develop a strategy for improvement on each and every call.
Recommendations to others considering the product:
My advice would be to know what you're looking for before attempting to navigate the system. It provides a wonderful array of data that can be overwhelming if you don;t know exactly what it is you are trying to hone in on. Whether it be a certain topic or type of call you are looking for. Always come prepared with some direction.
Excellent and easy to use
What do you like best about the product?
The fact that I can search any call super quick and easy
What do you dislike about the product?
Nothing really, its easy to use and very helpful to my call coaching
What problems is the product solving and how is that benefiting you?
Being able to further myself in my career by listening to calls of other reps and reviewing my own calls
Great for feedback!
What do you like best about the product?
I love that I can listen in on current calls as well as send my prospects call recordings which they can share with their teammates who couldn’t attend the call.
What do you dislike about the product?
That a bot has to join the Hangout call.
What problems is the product solving and how is that benefiting you?
I don’t have to take as many notes and be furiously typing because I can rely on Gong to do that for me.
Best way to be in the moment and not miss the notes
What do you like best about the product?
I like the ability to have a conversation with a customer without having to slow them down just so I can take notes.
What do you dislike about the product?
Sometimes I can't listen to the call *right* afterwards because it has to process for a few minutes.
What problems is the product solving and how is that benefiting you?
I am solving the issue of not being able to remember what my prospects and customers actually said.
Use of gong
What do you like best about the product?
Helpful to be able to review my call on gong. The breakdown of percentages for each person speaking is helpful to see if i'm allowing some time for the client to speak
What do you dislike about the product?
n/a - the only part is when gong doesn't record my calls (but that's a technical issue, nothing to do with Gong as a product)
What problems is the product solving and how is that benefiting you?
I'm able to utilize Gong to help replace "filler" words
Amazing resource for sales
What do you like best about the product?
I love the fact that I can focus on having genuine conversations with prospects as opposed to being worried about taking notes. It has also helped me understand where I can improve, what filler words I tend to use, and reference previous conversations for following up. My leadership also finds value in understanding what the talk ratio is, topics discussed, and providing live feedback on improvement areas for calls.
What do you dislike about the product?
At first, it was kind of weird to know that I was being recorded, but I got over that pretty quickly. It would also be nice to have a more robust search criteria since naming conventions can vary.
What problems is the product solving and how is that benefiting you?
My own memory can be unreliable because of inherent human error. It has been great to reference past meetings which allows me to send concise recaps that are much more impactful than before.
Recommendations to others considering the product:
Completely worth the investment and will help your organization level up the sales team and customer support teams. Using gongs data analytics can help identify business trends and where you're getting held up in the sales process.
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