Gong
Gong.ioExternal reviews
6,589 reviews
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The best software we use
What do you like best about the product?
I manage a large team of AE's and I can't be on every call,demo,pricing call,etc. but Gong gives me the ability to do that. It's amazing for us to be able to listen and review calls as well as do live coaching reviews. It's really helped us improve our messaging.
What do you dislike about the product?
Not much to dislike. At first it would log me out a lot but seems like that has been fixed
What problems is the product solving and how is that benefiting you?
- Call coaching
- Improving messaging
- Improving objection handling, talking about competition, etc
- Making sure we have unified talk tracks across the team
- Visibility into what prospects/customers are saying, what they need, what they want
- Helps product team as well in understanding what companies are asking for
- Improving messaging
- Improving objection handling, talking about competition, etc
- Making sure we have unified talk tracks across the team
- Visibility into what prospects/customers are saying, what they need, what they want
- Helps product team as well in understanding what companies are asking for
Recommendations to others considering the product:
If you are concerned about cost the ROI will be there in the first few months. Helps in so many ways across more than just the sales team. Great software, easy to implement, helps right away!
Gong is a time savor!
What do you like best about the product?
I love that when you can take notes during a call, afterward you can click on the time stamp and it directs you straight to that point of the call. It's also so helpful for our Product Managers to be tagged in the comments as well, so they can hear and even see exact user feedback, such a time saver. We have also created specific hashtags to use to track things like product feedback.
What do you dislike about the product?
I take a lot of calls back to back, and unfortunately use the same zoom meeting ID for each of them. Gong doesn't play well with this scenario because I'll be wrapping up one call, but then Gong wants to join again for the next call coming up. If I decline or close out of that zoom meeting and open the next week to start my new call, Gong won't automatically join, I have to create a new invite for it to join immediately again.
What problems is the product solving and how is that benefiting you?
Everything from tracking product feedback, positive and negatives, running across support/bug issues and relaying those to our support team to see the issue in real-time if they want, utilizing the transcript for customer quotes, and so much more!
Recommendations to others considering the product:
The benefit of this tool is ENDLESS! EVERY department in your org can utilize this tool!
Great Feedback Machine
What do you like best about the product?
Incredible that I don't have to take notes anymore! can just relisten
What do you dislike about the product?
nothing! easy and user friendly. love how it tracks high points of conversation!
What problems is the product solving and how is that benefiting you?
Easier to recap and keep track of my calls with clients. As I have over 200, it can be hard to remember exactly who needs what
Excellent resource for SDRs
What do you like best about the product?
I like the fact I can skip through parts of conversations I have with prospects quickly and easily. Good recording quality, and also the fact that it can tag what we were talking about making it easy to review parts of conversations with my peers.
What do you dislike about the product?
I don't really have any thing I dislike.
What problems is the product solving and how is that benefiting you?
It helps me as an SDR identify changes to be made in my pitches and my discovery calls. Really simplifies that process.
Amazing Product
What do you like best about the product?
Ability to seamlessly review calls, the transcription, and all of the stats.
What do you dislike about the product?
Nothing, Gong is the best tool that I've used for call review.
What problems is the product solving and how is that benefiting you?
Easily review my calls and other calls from the team. I also love being able to go into a call really quickly and search the transcript for something specific.
Recommendations to others considering the product:
I'm unsure of what it costs, but it's the most effective Call Review Tool I've ever used.
Great tool for coaching and follow up!
What do you like best about the product?
Gong is a tool we use religiously for all of our sales calls. It allows us to not only do thorough coaching for new hires and tenured reps, but also allows us to have great follow up as we can list back to phone calls.
What do you dislike about the product?
There are sometimes issues with recordings not working, but Gong support is very fast to resolve.
What problems is the product solving and how is that benefiting you?
Random times it will not record, but Gong has fixed things super quick when we raise these concerns.
Recommendations to others considering the product:
It's a great tool! Would highly recommend.
Good tool, helpful for your sales
What do you like best about the product?
It's great to be able to go back and listen to calls- for self learning and less note taking purposes. Clients often ask for copies of the recordings so it's nice to be able to condense the calls and send only the relevant part.
What do you dislike about the product?
Not sure if there is a setting but I'd prefer the recording feature to verbally announce that it's recording so I don't have to remember to call it out.
What problems is the product solving and how is that benefiting you?
Gong helps me collect and maintain more accurate details about my deals. It's also to hear the context verbally and not just written notes. In long sales cycles (1 year), this is critical.
Love learning from listening to my previous call with partners.
What do you like best about the product?
I like that I was able to go back and listen to my calls that I felt like I struggled in. I was able to identify what was wrong with my sales pitch. On the other aspect, I was able to hear what I was doing well and it has helped me to become a better salesman and find more success while at work. Gong really has changed the way that I sell and has changed how confident I sound while I am on the phone.
What do you dislike about the product?
I don't really have any complaints about gong. I have really enjoyed having it as a tool to help me become better in my current role with Pinterest.
What problems is the product solving and how is that benefiting you?
I was having a difficult time pitching budget to partners. I would almost just skip over that step for some reason. Being able to look back at my calls really helped me change a few things and it helped me a lot. I was also talking a lot while I was on the phone. Using gong helped me get more out of my partners because I was more aware of my talk time.
Recommendations to others considering the product:
Gong is a great way to become better while selling on the phone. It allows you to listen to calls so you can see what you are doing well and what you are struggling with. It also gives your manager a chance to help you when they can't be on all of your calls. You can send your calls to your manager to review.
Gong helps me every day!
What do you like best about the product?
It is so helpful that Gong not only leaves me with a tangible outline after a call - listing follow-ups, contacts, and any other tidbits I missed during the call-but they also give me feedback and insight on how to improve myself as a salesperson.
A large part of my position requires Account Managers to run a call, as well as take detailed notes into the procedures and processes discussed. Gong allows them to be fully present while on the phone pitching to customers and still get a fully detailed transcript of notes.
Gong has also been super helpful for any onboarding and training purposes. I recently was applying for a new position in the office and Gong allowed me to listen to employees that were currently in that role pitch and interact with customers. I felt prepared walking into my interview because of the amount of background and insight that Gong gave me.
A large part of my position requires Account Managers to run a call, as well as take detailed notes into the procedures and processes discussed. Gong allows them to be fully present while on the phone pitching to customers and still get a fully detailed transcript of notes.
Gong has also been super helpful for any onboarding and training purposes. I recently was applying for a new position in the office and Gong allowed me to listen to employees that were currently in that role pitch and interact with customers. I felt prepared walking into my interview because of the amount of background and insight that Gong gave me.
What do you dislike about the product?
I wish I had the ability to cancel an already scheduled call. Sometimes we have customers/brokers cancel or just never join a call. Whenever I try to stop a scheduled Gong call it doesn't let me and then we are left with a blank call recording on the company history.
Gong does a good job of matching transcript words with what is actually said in the call, but there is definitely still room for improvement!
Gong does a good job of matching transcript words with what is actually said in the call, but there is definitely still room for improvement!
What problems is the product solving and how is that benefiting you?
I've vastly improved the flow and dictation of my pitches by listening to Gong. The ability to go back and hear and dissect the way you run calls is beyond helpful.
We have sent call transcripts to customers after calls which allows them to not only feel in the loop, but also provides a sense of transparency into the organization and your partnership.
We have sent call transcripts to customers after calls which allows them to not only feel in the loop, but also provides a sense of transparency into the organization and your partnership.
Recommendations to others considering the product:
Use Gong to listen to yourself! I hate hearing my own voice and really had to get past that barrier, but it has made me a better salesperson and has helped me hone my skills.
Gong Review
What do you like best about the product?
Gong give us the opportunity to review all calls and improve our customer service, as well as shows us where to improve in our training.
What do you dislike about the product?
Nothing. The Gong app is easy to navigate and use.
What problems is the product solving and how is that benefiting you?
The recordings of every call give me the ability to listen to calls and scan for important parts of a conversation. I am also able to send an entire recording or just a portion of a recording to a co-worker or manager when needed. Having the calls recorded allow us to learn and improve in our customer service and training for our employees. If there's a discrepancy, we can review the call.
Recommendations to others considering the product:
I would recommend implementing Gong for all calls. You have the ability to record in person meetings and upload them right from your cell phone, tablet or laptop so this allows for better training and review of appointments when our acquisition specialists are in the field. I would also recommend using Gong for all customer service calls as a recording method for improvement in how your team can become more successful when dealing with many situations.
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