Gong
Gong.ioExternal reviews
6,589 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Why Gong is great for outward facing teams
What do you like best about the product?
I enjoy the transcripts for going back and reviewing calls as well as the feedback. In particular, it makes it easy to share a call or snippet of a call with a manager or colleague which saves man hours. The fact that you can skip ahead to certain talking points is also really helpful.
What do you dislike about the product?
The only minor inconvenience I've had is having to invite gong to calls that were scheduled by someone other than me. I like that when I am the one scheduling the zoom or hangout meeting,
Gong automatically joins and that's one less thing I have to worry about.
Gong automatically joins and that's one less thing I have to worry about.
What problems is the product solving and how is that benefiting you?
I'm able to give visibility to management and I am able to learn from watching more experienced sales peoples' calls.
Gong 2019 Review
What do you like best about the product?
Being able to listen to my calls all the time and give myself personal feedback.
What do you dislike about the product?
Sometimes gong does not record the full conversation and then it lags out sometimes during conversations.
What problems is the product solving and how is that benefiting you?
Sometimes gong does not record the full conversation and then it lags out sometimes during conversations.
Recommendations to others considering the product:
None/NA
Best call analysis and coaching software, period.
What do you like best about the product?
Gong's usability is fantastic, the level of detail provided is just enough to keep you focused on what data matters and the software is super intuitive.
What do you dislike about the product?
I wish the analytics were a bit more intuitive.
What problems is the product solving and how is that benefiting you?
We are coaching our sales team members to better manage their tone, disfluencies, and ability to balance talk time.
So simple to use and amazing!
What do you like best about the product?
gone are the days of me jumping from call to call to give my reps feedback. I finally have time to be a manager and still give actionable and valuable feedback. PLUS- it's all documented.
What do you dislike about the product?
nothing. it's easy to use and the interface is intuitive
What problems is the product solving and how is that benefiting you?
mainly solving the problem of not enough hours in the day to give feedback
Gong is a great sales resource!
What do you like best about the product?
I really enjoy the ability to listen to calls to either gather the information I may have missed in my notes, share calls with clients when all team members can not be present and share calls with my team to gain insightful and constructive feedback. This can also be an excellent resource for being able to re-listen to a clients pain points and reiterate it back to them word for word ensuring you fully understand why they need this tool and how they will use it going forward.
What do you dislike about the product?
I do wish the transcripts were a bit more accurate however, I do understand that accents, volume and microphone quality play into this as well. As I share recorded calls with clients, it would also be very helpful to get insight into who has listened to the call, perhaps having clients enter the email addresses upon clicking on the sharable link. This would help reps track who is actually going back to listen to the call. Is it a manager or a director or whether it is your main POC.
What problems is the product solving and how is that benefiting you?
I am learning how to be a better consultant to my client partners. I am learning how to be a better sales person by being able to listen to the calls of my piers and how they present our company, uncover client challenges and provide effective solutions. I am also able to leverage the "stats:" to gain insight into other ways I can improve my sales skills.
A must have in mar tech stack
What do you like best about the product?
It's easy and seamless to invite Gong to the call. The transcription works great. It also helps in note-taking and capturing the finer points. I have used Gong for customer testimonials. It provides great insights into the talk tracks and all the annoying filler words used in the call. It's a great tool to train SDR and AEs.
What do you dislike about the product?
I don't dislike anything in the tool. I would suggest that Gong makes it easier to share the call recording with people who were not on the call. Also if there is a way to reduce the size of the call logs.
What problems is the product solving and how is that benefiting you?
Customer testimonials, SDR talk tracks, Meeting notes
Gong is a game changer for me
What do you like best about the product?
Probably the ability to go back and hear the customer's voice. As I'm trying to listen to someone speak, notes don't always translate accurately.
What do you dislike about the product?
I wish I can control when the gong message, in the beginning, kicks in, it interrupts people most of the time. Make an alert in-app to be able to launch the voice in the users.
What problems is the product solving and how is that benefiting you?
Being able to copy and paste some notes into our CRM. The problem this solves is being able to organize and verify my notes faster to get onto my next task. I have successfully lowered my "filler words". The other issue that I pay attention to is how much I'm talking to the ration they are. It's important I do not talk more than the customer.
Easy to use tool! Highly recommend
What do you like best about the product?
Ease of use and the app is easy to use. Provides good call insights
What do you dislike about the product?
I get too many reminders and emails. Need to adjust my own settings.
What problems is the product solving and how is that benefiting you?
As a leader it lets me listen to my teams calls even if I can’t join
Recommendations to others considering the product:
Highly recommend
The TRANSCRIPTS!
What do you like best about the product?
I love how everything gets put into written form. That way I can review and take from ALL calls from people in my org and make things my own.
What do you dislike about the product?
nothing - Gong is the best recording software ive used
What problems is the product solving and how is that benefiting you?
the word recognition
A useful and easy to navigate tool.
What do you like best about the product?
Having a searchable manuscript of the call is a great feature. This allows the me as a sales person to focus solely on the conversation rather than having to take notes during the call.
What do you dislike about the product?
The announcement of the recorder while on a call is delayed and generally cuts off the speaker.
What problems is the product solving and how is that benefiting you?
Gong solves a number of issues including:
1. Creating a call library for the sales team to go back and listen to previous calls. As well as for training new hires.
2. Allows for other members of the organization to stay in the loop and up to date on certain accounts.
3. Allows for sales to focus solely on the call as it is being recorded along with creating a searchable manuscript.
1. Creating a call library for the sales team to go back and listen to previous calls. As well as for training new hires.
2. Allows for other members of the organization to stay in the loop and up to date on certain accounts.
3. Allows for sales to focus solely on the call as it is being recorded along with creating a searchable manuscript.
showing 4,941 - 4,950