Gong
Gong.ioExternal reviews
6,579 reviews
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Leveraging Gong As A BDR
What do you like best about the product?
Looking back in hindsight - I've enjoyed the quality AI insights and real-time coaching that Gong provides. Taking the stress of trying to keep up with these off the table allows me time to correct where I need to, but also provide a higher quality experience to my prospects.
What do you dislike about the product?
While there is really nothing major I can think of at this time that puts Gong in a bad light - I will say sometimes Gong can feel like it may have too much. I found the video resources helpful. I would encourage more videos demonstrating the use of AI features in a more real-time feel.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to focus more time on tweaking my call flow, vs worrying about the admin aspect of things (i.g., notes, etc.)
Efficient way to review calls and recall knowledge
What do you like best about the product?
Recalling knowledge from former calls is a breeze with the AI tool.
What do you dislike about the product?
Wish there was an extension I could use within Salesforce.
What problems is the product solving and how is that benefiting you?
Recalling information from many different clients; easy to keep track of everything!
Gong for Training
What do you like best about the product?
Gong is a time saver. We can quickly bookmark calls into folders, then share for training purposes. The trimming feature is super helpful when needing to share portions of a call.
What do you dislike about the product?
The transcript can be a little unclear- be sure to speak clearly when stating any objections or callouts for efficient follow-up. The system's follow-up tasks are wildly helpful.
What problems is the product solving and how is that benefiting you?
Quality call monitoring and training. Leveling up the team and sharing across department updates.
Great tool - simple to use
What do you like best about the product?
As a CSM, I always need to refer back to calls and find snippets of converstion. with Gong this is incredibly straightfoward.I love the AI feature which summarises talking points for you.
It is one of the tools I use every single day.
It is one of the tools I use every single day.
What do you dislike about the product?
The Gong Academy could be a little more straighforward but it's not a huge deal.
What problems is the product solving and how is that benefiting you?
Saves time
Great Insights
What do you like best about the product?
Easy to understand and use a lot of features with not a big learning lift. This is the tool is use the most to update on the current state of my accounts.
What do you dislike about the product?
No downsides, but always looking for updates and new features. As this could be a tool that allows us to cancel other tools we use
What problems is the product solving and how is that benefiting you?
It allows me to understand quickly the whole of an account. It also provides me quick notes and suggestions, to do my job more efficiently.
Gong Ai is a game changer
What do you like best about the product?
Using the built in AI to interrogate calls my team have had is a great way to unearth trends etc in customers.
What do you dislike about the product?
I can't pull trends across multiple calls or clients at the same time
What problems is the product solving and how is that benefiting you?
Not having to listen to hours and hours of calls to get insights
New Account Executive - Gong
What do you like best about the product?
I love how Gong summarizes conversations and highlights next steps. It keeps me on track with my clients and allows me to reference back to previous conversations. Gong's AI ask bar is incredibly helpful for gathering key pieces of information that you were not able to write down.
What do you dislike about the product?
Sometimes the AI doesn't quite grasp what we are talking about. There will be little errors in who said what. I'm sure that will improve with time.
What problems is the product solving and how is that benefiting you?
Gong not only records what is said, but it provides action items for me based on our conversation.
The whole picture
What do you like best about the product?
I think the thing I like most is one of the most recent additions 'ask anything'.
How many times have you been in the situation where someone asks something about a deal, a meeting or communication from months ago? A small detail that now has a big impact.
Well ask anything enables one to search all calls, meetings and emails for that detail and read/listen back.
This is huge.
How many times have you been in the situation where someone asks something about a deal, a meeting or communication from months ago? A small detail that now has a big impact.
Well ask anything enables one to search all calls, meetings and emails for that detail and read/listen back.
This is huge.
What do you dislike about the product?
I think the email follow up suggestions could take more context from notes. And in general the aim could learn a bit more on the person or company specifics.
What problems is the product solving and how is that benefiting you?
Meeting notes, recording meetings, forecasting
Bang that Gong!
What do you like best about the product?
We have been working and growing with Gong for about 2 years now. Great team, friendly and amenable, always trying to help and strategizing for our business - great partner, great results
What do you dislike about the product?
the only downside is that I cannot think of more things for Gong to do! I will keep thinking and they will keep delivering
What problems is the product solving and how is that benefiting you?
Quality and success of outbound outreach
Best Call recording Tool
What do you like best about the product?
The way it creates meeting notes is awesome!! always helpful and we don't need to listen to entire call, the detailing is out of the box.
This AI feature is something that has helped me alot for my daily project management tasks where i usually spend my time on meeting with clients, Gong Deos the work for me
This AI feature is something that has helped me alot for my daily project management tasks where i usually spend my time on meeting with clients, Gong Deos the work for me
What do you dislike about the product?
Nothing!! as far as i use it it fulfills my needs
What problems is the product solving and how is that benefiting you?
Summarizing the call
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