We feed all of our Zoom calls through Gong. Most of my meetings aren't face-to-face; they're over Zoom. Whether my customers are in the States, in Europe, or in New Zealand, Gong records all the calls and provides feedback. It logs all calls, allowing us to comment on them and have internal discussions. For sales training calls with a customer's SDR team, I'll often record on Gong and send it to my customer as a training resource.
Gong
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Great tool for product managers to get closer to customer voice
What do you like best about the product?
Ability to cut through translation layers and find key customer pain points.
What do you dislike about the product?
Search is very keyword oriented, would love to see some AI implementation to find answers to questions through search
What problems is the product solving and how is that benefiting you?
Helps me discover customer pain points
Once you've gone Gong, you can't go back (as a sales rep)
What do you like best about the product?
Everything really, but the AI elements and search functionality are particularly impressive and useful. Haven't even taken full advantage of all of the features of the platform.
What do you dislike about the product?
It isn't perfect. Some of the call captures can be inaccurate at times. Same with the follow up emails that are AI generated.
What problems is the product solving and how is that benefiting you?
With as many meetings as I have, Gong provides a nice summary of each meeting and I can get into the details if necessary.
Gong offers a powerful platform for analyzing voice recordings,
What do you like best about the product?
it helps me analyzing my strengths and weaknesses, its interface is user friendly , , and I use it quite frequently
What do you dislike about the product?
to dislike gong I don't think there is much but one feature I think which it lacks I believe is summarization need's a little more work where it can shorten the call
What problems is the product solving and how is that benefiting you?
personally I believe gong solves many problems which includes, giving better insights of the conversation it also analyze the rate of speech and the sales motion also giving us the feedback of what were the misses on the call so that we can be prepared for the next call and also have a self awareness about in which direction we are heading
Centralized communication improves efficiency and training effectiveness with AI-powered insights
What is our primary use case?
What is most valuable?
Gong records all our calls, giving us feedback and creating a central platform for communication within our company. It's powerful for sales training and providing resources to our customers. Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores. It also transcribes calls, allowing us to search transcripts with AI for insights about the account, including sentiment in calls and emails, without relying solely on my notes. This centralization makes Gong a great tool.
What needs improvement?
I would improve the interface for searching themes or words in the history of calls and emails. Instead of scrolling through all of them, I'd prefer a more manageable list for easier navigation.
For how long have I used the solution?
I've been using Gong for two years.
How are customer service and support?
I've never used it.
How would you rate customer service and support?
Positive
How was the initial setup?
It's not my responsibility, but it's easy to learn as an end-user.
What was our ROI?
As an end-user, I'm not the one to talk about ROI. However, I think the time saved through centralization and the ease of gaining insights into accounts saves time.
What other advice do I have?
Gong is a powerful tool that I feel like I'm only scratching the surface with. Even before the AI, it was a great way to centralize and keep track of calls and accounts. With AI, summarizing calls and ensuring I don't miss anything makes it even better. I rate Gong a nine because it has been highly helpful and improved our efficiency at work. The overall rating I would give Gong is 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Great for my sales calls!
What do you like best about the product?
Gong has been a game-changer for my sales calls! It provides incredible insights into my conversations with customers, helping me identify trends, improve my pitch, and close more deals. The AI-driven analytics and call transcripts make it easy to review key moments and refine my approach. If you want to level up your sales game, Gong is a must-have! 🚀
What do you dislike about the product?
I can't delete certain calls on my calendar.
What problems is the product solving and how is that benefiting you?
Helping me create recaps and collect all the notes from my calls
Excellent conversational AI
What do you like best about the product?
I love conversational AI. My favorite aspect of Gong is being able to go into any account and ask what is going on. By asking what the customer said they needed, I can prepare for any meeting, from kickoff to renewal. This is incredibly simple to use.
What do you dislike about the product?
I wish they were a little more responsive to customer requests. They say a feature is coming in a certain quarter and then it doesn't.
What problems is the product solving and how is that benefiting you?
Gong is helping us solve some of the handoff issues we were having between sales and onboarding. It has even benefited the training team because we can ask where customers are getting stuck and Gong pulls that information out of our meetings for us, no one has to take those notes or remember, we can see the exact customer conversations.
Love Gong
What do you like best about the product?
Using Gong has been a game-changer for my growth.
Being able to rewatch my calls and review them with my manager has helped me sharpen my messaging and spot areas to improve. I also love having searchable transcripts—it makes it easy to update my notes and keep track of deal momentum.
It’s made me more thoughtful, more prepared, and ultimately more effective in my role.
Being able to rewatch my calls and review them with my manager has helped me sharpen my messaging and spot areas to improve. I also love having searchable transcripts—it makes it easy to update my notes and keep track of deal momentum.
It’s made me more thoughtful, more prepared, and ultimately more effective in my role.
What do you dislike about the product?
Sometimes I forget to tag the call or add a comment right after, and it can be tough to find it later when everything blends together. A bit more structure or reminders would be helpful.
What problems is the product solving and how is that benefiting you?
Gong helps me see exactly where I can improve.
By reviewing my calls, I can catch things I missed in real time—whether it's how I handled an objection, delivered value, or set next steps. It also makes coaching with my manager way more productive because we’re looking at real moments, not just relying on memory.
The transcripts and call summaries also help me update my CRM faster and keep deals on track without having to re-listen to everything.
Overall, it’s helped me become more intentional, confident, and consistent in my outreach.
By reviewing my calls, I can catch things I missed in real time—whether it's how I handled an objection, delivered value, or set next steps. It also makes coaching with my manager way more productive because we’re looking at real moments, not just relying on memory.
The transcripts and call summaries also help me update my CRM faster and keep deals on track without having to re-listen to everything.
Overall, it’s helped me become more intentional, confident, and consistent in my outreach.
The best sales assistant!
What do you like best about the product?
For me the best part of Gong has been the ability to focus on the customer during a call instead of taking notes. It allows me to be in the conversation and see things I would have missed because I was more focused on recording everything. It also helps me keep commitments, I use this after almost every call that I have. It is also super easy to use, I was able to jump right in without any guide.
What do you dislike about the product?
Sometimes It doesn't feel like the actual program is super easy to navigate. I'm not sure why though.
What problems is the product solving and how is that benefiting you?
Back to why I love it. It makes actually getting notes easy, and allows me to better fix my sales techniques.
Gong has accelerated my productivity by writing my notes for me and has helped me be more present
What do you like best about the product?
The note taking element is my favourite tool
What do you dislike about the product?
if gong was fully integrated with salesforce this would be brilliant
What problems is the product solving and how is that benefiting you?
Gong helps me solve poor note taking on my part
Offers comprehensive call visibility with effective AI summaries and fantastic customer support
What is our primary use case?
My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.
What is most valuable?
The most valuable features of Gong are the call recording and AI summaries. The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps. Being able to search within the call for various keywords and topics is incredibly beneficial. Having call recordings and summaries helps our team have complete visibility into calls. Sales leadership can search by various parameters such as topics, keywords, deal stage, close date, and even see all email communication on the timeline feature. It helps everyone across the sales organization.
What needs improvement?
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.
For how long have I used the solution?
I've been using Gong for about five years now.
What do I think about the scalability of the solution?
Gong is very scalable.
How are customer service and support?
The customer support is fantastic. Every time we've needed something, they were quick to get back to us and resolve our issues.
Which solution did I use previously and why did I switch?
Gong was our first solution in this area.
How was the initial setup?
The initial setup was very straightforward, involving linking it to email and Salesforce, which every user can do via API.
What was our ROI?
I don't have a clear ROI, but it’s been incredibly beneficial regarding time savings.
What other advice do I have?
My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recording functionality. It's important to explore all the added features and benefits that Gong offers. I would rate Gong as a ten because it leaves little room for improvement. We love it, use it every day, and have not needed customer support. My overall rating for the solution is 10 out of 10.
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