Gong
Gong.ioExternal reviews
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Gong helps you save time, collaborate across your team, and track meeting next steps
What do you like best about the product?
I like how it gives you both a call recording and transcription so you can quickly find various discussion topics through the course of a meeting. You can also easily share snippets of calls/videos that you have and quickly find topics or points in the call based on keywords. You have an admin view of all of the calls your team is taking as well.
The mobile app is a great way to listen to calls on the go. You can speed them up as needed which is a nice bonus when you're trying to get in and out. The comment feature that is tagged to a specific timestamp makes it wicked easy to reference an exact point within a meeting.
The mobile app is a great way to listen to calls on the go. You can speed them up as needed which is a nice bonus when you're trying to get in and out. The comment feature that is tagged to a specific timestamp makes it wicked easy to reference an exact point within a meeting.
What do you dislike about the product?
The transcription isn't always 100% but that's the nature of it I think. You're able to export this as a PDF though which is nice.
What problems is the product solving and how is that benefiting you?
Automatically recording meetings I take. Have an accurate record of the call for later. Sharing specific snippets of calls with relevant internal stakeholders.
Recommendations to others considering the product:
Demo it and you won't go back. We demo'ed it for a few days and it was a no brainer/obvious that we needed to continue to use it.
Easy and effective. Love the tool!
What do you like best about the product?
Ability to incorporate AI with sales calls to help improve personal and team performance.
What do you dislike about the product?
Length of time to upload calls can be frustrating.
What problems is the product solving and how is that benefiting you?
We are eliminating unnecessary phrases and words in our selling as well as helping us improve in parts of our calls that we were previously struggling.
Like having your own personal assistant for your sales calls
What do you like best about the product?
I love not having to take notes. Customers can show me diagrams and things on their screens and I will have access to it any time later.
What do you dislike about the product?
More customizable disclaimer notices. The Gong voice that says this call may be recorded by gong is pretty annoying. A notification or a comment ing the chat would be great. Or maybe a pop up that says do you want to allow gong to record this call.The mobile app can also be improved on for accessibility and ease of use.
What problems is the product solving and how is that benefiting you?
Note taking for sure. Searching for trends on calls via the buzzwords. Being able to search for certain words on calls. A better customized searchable search bar would also be a great thing to have.
Recommendations to others considering the product:
Set up the buzzwords.
Excellent Tool for Customer Success
What do you like best about the product?
I think being able to listen to a teams call, then grade and leave comments has been instrumental as a learning tool. Also being able to go back and listen to your own call and refresh your memory on the next steps, without having to listen to the full call is amazing. As a manager I find being able to keep up to date with what my team is doing with our customers is extremely helpful.
What do you dislike about the product?
I don't like how sometimes the transcript of the call can be a bit all over the place. Sometimes it does not transcribe properly and I have to spend time figuring out what I said by listening back.
What problems is the product solving and how is that benefiting you?
Making our employees more efficient during their calls is a problem I think using Gong is greatly helping. the benefits of gong are many, however a few of them are being able to provide a link to each recorded call to those who need it. Being able to have my manager review a call and provide feedback is helpful. And I think overall the benefit of not having to take as many notes on every single call is so helpful you can't really quantify it.
Recommendations to others considering the product:
If you need a tool that is going to make your employees lives easier, be able to use the tool for many different reasons, such as educational or simply assisting with call knowledge, Gong is your go to.
Easier and best way to get feedback for coaching on sales calls
What do you like best about the product?
Love how easy it is to tag people on calls, make comments and go back to listen to your calls again and even read the transcripts. I also love being able to share my calls with my customers and it looks so professional.
What do you dislike about the product?
Nothing - love everything. Can't think of one thing I don't like.
What problems is the product solving and how is that benefiting you?
Coaching, having to only send a piece of my call to my prospect (before this was a nightmare), takes away the worry in case I haven't recorded a call because everything is always recording. Love everything about it.
Recommendations to others considering the product:
amazing
Great product for recording calls
What do you like best about the product?
I like the ability to go back and see parts of calls I may have not taken in fully the first time.
What do you dislike about the product?
Mobile app could be a bit better. Sometimes has issues uploading.
What problems is the product solving and how is that benefiting you?
Easy to have visibility into the organization and learn from each other
Gong provides a platform for continuous improvement
What do you like best about the product?
The ease of use and automation of recordings.
What do you dislike about the product?
Nothing comes to mind. This platform is changing my sales motion.
What problems is the product solving and how is that benefiting you?
With Gong, I can act as "a fly on the wall" in conversations/meetings taking place across my org. This has accelerated my ramp-up process and time to proficiency.
Great for relistening to calls and tagging colleagues
What do you like best about the product?
Being able to tag colleagues; being able to speed up recording
What do you dislike about the product?
I don't like how transcript is not super accurate
What problems is the product solving and how is that benefiting you?
-being able to search terms, past calls & get to them soon
-training/getting better on future calls by listening to past calls
-training/getting better on future calls by listening to past calls
Recommendations to others considering the product:
take advantage of tagging & comments
Gong is a helpful tool
What do you like best about the product?
I like that Gong automatically analyzes calls and gives you statistics on your performance
What do you dislike about the product?
I think the layout could be more intuitive
What problems is the product solving and how is that benefiting you?
I am solving my own call performance issues. I have benefited by noticing details I miss in the moment and by noticing trends.
Recommendations to others considering the product:
Utilize the statistics
RVP Review
What do you like best about the product?
Talk balance, Snippets, Topics. Daily push email and ability to communicate with my AEs about a call.
What do you dislike about the product?
I still spend too much time listening to entire calls. Alerts re: certain Topics would be very helpful.
What problems is the product solving and how is that benefiting you?
Constructive feedback on a specific prospect interaction.
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