Gong
Gong.ioExternal reviews
6,589 reviews
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Easy to use and insightful guidance
What do you like best about the product?
I love how it syncs with tools like Zoom to automatically record my meetings. Videos are processed post calls within 30 minutes and I get insights right away - filler words, talk ratio, patience, etc.
What do you dislike about the product?
Sometimes there's too much guidance on the page so it's overwhelming and I'm not sure where to start looking. The video quality isn't the best and screens are sometimes blurry.
What problems is the product solving and how is that benefiting you?
I use Gong to record calls and upload them as references for my customers during implementation. The insights into my speech patterns helps me become more mindful for my future calls and understand where I can improve. Additionally, I can easily search all the calls in my organization and listen to how my colleagues manage meetings - great way to highlight best practices.
Recommendations to others considering the product:
I'm not sure who the competitors are in this space but I definitely find Gong helpful.
Great Tool for Teams
What do you like best about the product?
I like that my team and I can collaborate on key metrics with little prep work from management to produce call outlines. I also like how many tools gong has in terms of recording, sharing, archiving, highlighting, etc. These tools allow us to work hand in hand with our team members to virtually dissect a call and find a path to improvement which is simply not possible without Gong software.
What do you dislike about the product?
I don't like how all team members have access to the entire team's calls within the dashboard. It would be much more beneficial to have a permissions setting which allows for certain team members to have access to other calls. This can create tension amongst management as to control who is listening to who on calls. When reviewing our dislikes we are happy to say the benefits outway the drawbacks of the software tenfold and we are otherwise very satisfied with the interface and intelligence.
What problems is the product solving and how is that benefiting you?
We solve many problems with Gong but mostly when calls take a turn or what phrasing works better than others. We also see tone changes affecting call outcomes with Gong. Problem-solving with Gong is tremendously simple as you are able to pinpoint a call's turning point and develop a fluid working strategy for improvement within your teams.
Recommendations to others considering the product:
Training on what Gong is is crucial. It is important your staff understands the intricacies of Gongs AI. Be prepared to see some brutal truths about your strategy, Gong does a tremendous job of breaking down talking points and organizing data to be easily digestible for teams and management. I would also recommend a strategy for clients to understand they are being recorded. Otherwise, you run into a situation where a client never knows they are being recorded through the software and opens the firm up to liability. A small caveat but an important one to realize.
Gong has helped me reverse engineer a sales enablement program
What do you like best about the product?
Healthcare is a complex space so being able to listen in on my reps' calls has been helpful to really understand what medical professionals truly care about.
What do you dislike about the product?
I dislike that sometimes our scheduled calls do not get logged in call (i.e., a zoom meeting does not get pushed to Gong when we make a last minute change on the calendar invite)
What problems is the product solving and how is that benefiting you?
Gong has helped me identify the Do's and Don'ts to share with my team whether it's related directly to prospects in our industry or coaching from a sales perspective.
Recommendations to others considering the product:
Make time a few times a week to make sure you actually listen to the calls!
Sales training on another level
What do you like best about the product?
The ability to listen to my team's calls is invaluable. I've used a lot of call recording software in the past and none of them compare. Transcribing calls and the ability to search by keyword is just one example of how easy this tool is to use VS spending hours listening to calls for the exact content you want to hear.
What do you dislike about the product?
It seems a bit intrusive - but that has nothing to do with the product.
What problems is the product solving and how is that benefiting you?
Sales training
Talk tracks
Listening to what top performers are saying
Talk tracks
Listening to what top performers are saying
Great way to get feedback and teach others
What do you like best about the product?
Having the ability to have the call broken down to key parts and highlight important parts of the call
What do you dislike about the product?
Transcribing can be improved. We work with a lot of English second language speakers and it can be confusing to read.
What problems is the product solving and how is that benefiting you?
I've learned from my colleagues how to better talk about our product and handle objections. I also like sharing my calls with my supervisor for feedback and congratulations.
Recommendations to others considering the product:
Just use it. It makes everyone better. Just don't let your team think you're using it as a big brother tool. Its should remain an instructional tool.
Gong has revolutionised my life
What do you like best about the product?
I love the interaction stats where I can drill into my own performance on calls and compare them against other team members - nothing like a bit of healthy competition! I also love being able to comment at certain points in the call and tag my manager to ask for feedback or just make him aware of particular conversations.
What do you dislike about the product?
You don't know how you're doing in real-time. I would like Gong to warn me that my talk ratio isn't balanced or that my explanations are too long or that I need to ask more questions. Also the transcripts still need a lot of work, I rarely use them because the script doesn't make much sense.
What problems is the product solving and how is that benefiting you?
Gong has made me much more conscious about the way I interact with other people, both on calls at work and even in my personal life. It's improved my discovery process, talk ratio (and particularly the length of my monologues!) and as a result has enabled me to make the discovery process more effective. I believe it will also improve my public speaking skills as I am more aware of using 'filler' words and can practice articulating my message more succinctly.
Recommendations to others considering the product:
If you are looking to understand and improve on your interactions with prospects and customers, I would strongly recommend Gong. Extremely easy, intuitive interface and has been fun comparing our stats as a team.
Great Stuff
What do you like best about the product?
I love being able to allow my team to review their calls and work on sales improvements independent of our training. I also like the daily email functionality to allow quick feedback on calls to our team memebers
What do you dislike about the product?
Occasionally will not log the language correctly, and with trackers it can be hard to tune in what we need. It is a little clunky to get the statistics tuned in for what we are using it for.
What problems is the product solving and how is that benefiting you?
Allowing access to call data for training without me having to provide it everytime! Better sales training and accountability. We also have been able to use it for compliance purposes, tracking how the conversations go and if there are any red flags that pop up from calls.
Recommendations to others considering the product:
Take the time to understand how it will help your team. There are a lot of great features and you need to get a good sample of how it will be able to help your organization specifically. It will be benificial to go through the sample tours with a lot of people around so they can ask questions that you may miss or from a different perspective. Also take the time to get the trackers right so the data you receive can be useful for your team!
User Friendly Interface
What do you like best about the product?
I really enjoy how easy to use Gong is. It makes call coaching much more enjoyable when you get rid of redundant clicks and make finding the right calls easy.
What do you dislike about the product?
If there was one thing, it would be that the transcripts are often inaccurate.
What problems is the product solving and how is that benefiting you?
We are using Gong to develop the skill set of having effective conversations in a cold outreach scenario and helping our reps consistently follow our best practice framework.
My secret secretary
What do you like best about the product?
The transcription of my calls and tagging of topics is extremely helpful for going back and reviewing prior meetings before the next call with a client. I take great notes myself, but there's usually more I can glean by taking a look back at Gong. If I didn't have the recordings and transcripts, I'd be a lot less effective, especially towards the end of the sales cycle
What do you dislike about the product?
Transcription in Spanish is weak - I focus on international accounts, and I would say Gong only picks up 50% of the conversation.
What problems is the product solving and how is that benefiting you?
Keeping track of every detail discussed in each call. Gong serves as my secretary of sorts - which I rely on when filling in notes in Salesforce and preparing for follow up calls or involving a Sales Engineer.
Recommendations to others considering the product:
The coaching tips (percentage of time speaking, interactivity, etc) are interesting, but I haven't found them to be very useful. I would back up the recommendations with more content and resources for improving your sales style.
Gong helps me quickly find and share information from any call I have ever had.
What do you like best about the product?
AI capability to search keywords, names, etc to find relevant calls
What do you dislike about the product?
the call to script does not always work that well.
What problems is the product solving and how is that benefiting you?
Never missing insights. Easily finding relevant information from past calls that I cannot recall.
Recommendations to others considering the product:
none
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