Gong
Gong.ioExternal reviews
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Game changer for CSMs
What do you like best about the product?
Able to search on a customer account to find out key challenges, or even very specific questions like 'When is customer doing X process'
What do you dislike about the product?
Very little - it's super useful; it would be great for CSMs to search across all customers rather than search by individual customer
What problems is the product solving and how is that benefiting you?
Makes my life so much easier; generates my follow-up emails, gives me neat summaries, allows me to ask questions (which really is the main thing I use it for) - like a ChatGPT but if the GPT had access to all meetings and emails with a customer for context.
Here's One Recording Software That You'll Actually Love!
What do you like best about the product?
Gong helps me pay more attention to my call! Having the recording and transcript enables me not to take a million notes and concentrate more on the people I am speaking with! It's a life saver when I need to go back and listen to a part of the conversation that was crucial for me to hear and take action on!
What do you dislike about the product?
Sometimes the transcript don't actually reflect what the person is saying, but I know a lot of that happens because of accents, speaking too quickly or too softly. But overall, it's a fabulous piece of functionality to have the transcript available to search!
What problems is the product solving and how is that benefiting you?
When I'm the only person on the phone and there are a lot of people I'm speaking to, it's becomes an extra set of ears to help give me all the information I need to do my job as an Account Executive.
Time saver, great for product insights
What do you like best about the product?
The AI insights and the searchabiliy for things on the call with generative AI allows you to go right to relevant clips. My primary use of Gong is as a product manager and this allows me to get necessary info from many more customer calls in the same period of time listening on high speed. I use it as much as i possibly can, and when it works it works seamlessly with our company's Zoom.
What do you dislike about the product?
I wish it automatically entered random external calls that are almost ad-hoc and i don't have time or i forget to add gong as an invite. This is especially apparent with noncompany Zoom calls.
Also the transcripts could be a little better but can't complain about that. I wish it was smart enough to always join me in meetings with an external email no matter what platform is used, or if it's hosted by our company or external company. but that's a big ask. this product is so helpful i'm good to work with these things.
Also the transcripts could be a little better but can't complain about that. I wish it was smart enough to always join me in meetings with an external email no matter what platform is used, or if it's hosted by our company or external company. but that's a big ask. this product is so helpful i'm good to work with these things.
What problems is the product solving and how is that benefiting you?
When i want to learn product insights from calls im not a part of, as well as listen back to my own calls for feedback, and sending them to others for insight as well. For me personally, being able to ask the AI questions about the content of a call and get an answer with a timestamp is great.
Works great
What do you like best about the product?
I like the automated follow-up emails and the outline of every call.
What do you dislike about the product?
Translations are not great, but the English transcription is really good.
What problems is the product solving and how is that benefiting you?
Easy follow-ups, translations of calls
Boost overall productivity of an individual
What do you like best about the product?
It really help us to improvise our conversation skills,
I like the transcript feature in it
Helps us to rectify our mistakes which we made over calls
It also improves teh overall productivity
I like the transcript feature in it
Helps us to rectify our mistakes which we made over calls
It also improves teh overall productivity
What do you dislike about the product?
Its is really helpful,so there is nothing to dislike.
Everthing is perfect.
Everthing is perfect.
What problems is the product solving and how is that benefiting you?
It gives us better understanding about how we can improve ourselves while communicating with clients.
It analyses the mistakes really well.
Provide the great opportunity for coaching
It analyses the mistakes really well.
Provide the great opportunity for coaching
User Friendly
What do you like best about the product?
It's very user friendly and time saving. Furthermore its a repository of our work and helps us in improving our work & productivity.
What do you dislike about the product?
Some company names are difficult to find as they are tagged as Unknown Company. This is where some improvement can help us.
What problems is the product solving and how is that benefiting you?
Gong helps us in listening to our conversation and also providing with a transcript. That really helps a lot.
Best in class conversational intelligence tool
What do you like best about the product?
AI features that improve rep productivity, capabilities for Enablement to track and reinforce learning, easy interface for managers to coach calls and lead 1:1s / team meetings based on data, strong forecasting tool for existing and new business.
What do you dislike about the product?
No downsides when it comes to Gong - just need to keep on top of the latest developments.
What problems is the product solving and how is that benefiting you?
Gong allows our reps to easily get context on customer and prospect accounts, prepare for meetings and follow up on them, forecast and manage their deals. For managers, they can coach and score calls, and get insight into the deals that are projected each quarter. On the Enablement side, we use Gong to track how new messaging is landing, what competitors are coming up in deals, how objections are being handled and more to refine our training and improve.
Gong is my favorite sales tool!
What do you like best about the product?
I absolutely love how easy and intuitive Gong is for the entire team to use and learn from. We actively have product and engineering in the platform to learn more from clients in addition to our CS/AM and sales teams and are in the Gong platform every single day. I've been a HUGE supporter and fan of Gong for years and it keeps getting better and better!
What do you dislike about the product?
There is a lot of customization to get set up at the beginning so it can be a bit of a heavy lift, but once we have it set up it moves smoothly for sharing information across the team with summaries and searchable content with finding keywords and AI answers.
What problems is the product solving and how is that benefiting you?
Gong helps streamline information gathering and sharing internally as well as provides a positive experience for our prospects and users as we send snippets or call recordings.
it’s been very helpful in learning from other reps and top performers
What do you like best about the product?
ability to listen to my coworkers calls anywhere
What do you dislike about the product?
need rapid fire calling, ability to let me know when someone answers
What problems is the product solving and how is that benefiting you?
problem with not remembering every part of a conversation
Streamlining Customer Interactions with Gong
What do you like best about the product?
As a Customer Success Manager, Gong has been an invaluable asset. It's dramatically reduced the time I spend on meeting minutes and reviewing past conversations, allowing me to focus on providing timely, relevant responses to my clients.
One of Gong's greatest strengths is its ability to help me deliver exceptional customer service. By identifying key talking points, understanding customer sentiment, and tailoring my responses, I've been able to build stronger relationships and drive business success.
One of Gong's greatest strengths is its ability to help me deliver exceptional customer service. By identifying key talking points, understanding customer sentiment, and tailoring my responses, I've been able to build stronger relationships and drive business success.
What do you dislike about the product?
While Gong is a powerful tool, there's always room for improvement. I'd love to see enhancements to the uploaded call recognition feature, so that speaker names are accurately identified even after analytics are complete. Additionally, a more intuitive way to search and organize uploaded recordings, such as a folder or banner system, would be a valuable addition.
What problems is the product solving and how is that benefiting you?
bandwidth problems
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