Gong
Gong.ioExternal reviews
6,587 reviews
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AI-Driven and Intuitive Business Insights for Sales Coaching
What do you like best about the product?
I am an SDR manager and Gong has been a game changer for me. The AI-driven insights are spot on and the summary write-ups are especially useful because they save me time while ensuring I stay on top of our pipeline deals. I also like that I can pick different speakers and listen to them only. This is a great feature because sometimes I want to know only what the prospect said.
What do you dislike about the product?
While Gong is a powerful and intuitive tool, I have ethical concerns about the company's affiliations and stance on geopolitical issues, which impact my willingness to continue using it.
What problems is the product solving and how is that benefiting you?
Super intuitive and smart platform. I can easily give feedback to my team and it helps them improve their approach and I get clear, actionable data to coach effectively.
I also don't have the time to watch 10-15 meeting records per week, which is why I like the AI-summary I receive after a call. Usually that gives me a good idea, on what was said in the call. If something is unclear or I am managing a new joiner, I'll go to the recording.
I also don't have the time to watch 10-15 meeting records per week, which is why I like the AI-summary I receive after a call. Usually that gives me a good idea, on what was said in the call. If something is unclear or I am managing a new joiner, I'll go to the recording.
Game changer for a seller
What do you like best about the product?
I like that I directly get a summary of my meeting and I am also able to select a snippet of the meeting to then send it internally or directly to my buyer
What do you dislike about the product?
Sometimes the AI summary functionality or search is missing the power that I would get from other AI tools
What problems is the product solving and how is that benefiting you?
I don’t need to write follow up emails anymore, gong summarizes my meetings right after they are finished
Great recordings with an amazing summary after the call.
What do you like best about the product?
Call summary and the transcript of the call, I think it works really well with Zoom.
What do you dislike about the product?
It can take a while to load the recordings and also sourcing through calls is not super intuitive
What problems is the product solving and how is that benefiting you?
Sometimes you dont have the ability to listen and write everything and Gong fills those gaps, also it gives a really cool summary that can be used for follow up notes
Great tool to have in a customer-facing job
What do you like best about the product?
I like that Gong shares my follow-up actions, a summary of the notes for the call & that at any point I can go back to the recording and use the AI feature to find certain parts of the conversation that I need access to.
What do you dislike about the product?
Sometimes it's not 100% accurate on the notes & it can also duplicate some points
What problems is the product solving and how is that benefiting you?
It means I no longer have to take notes for my calls, as it's all recorded on Gong which saves me time & makes me more present when talking to customers.
My right hand on the day to day
What do you like best about the product?
Gong is my source of truth and my "second brain" at work. I love the AI abilities to search for what I need in calls and emails, and then to summarize all of my calls for me as well. I've saved so much time by Gong's AI tools.
What do you dislike about the product?
Sometimes the interface gets a little messy and the AI functionality, while it does save me a lot of time, isn't always accurate.
What problems is the product solving and how is that benefiting you?
Gong is helping me to synthesize a lot of customer information, and it's saving me so much time. Gong is helping me identify trends and understand customer health by reading all emails and call transcripts.
Maximize your growth by reviewing past calls
What do you like best about the product?
Transcription of the calls -- because it catches words that I couldn't understand on the phone call itself.
What do you dislike about the product?
Not much to dislike about it. All the features are quite helpful.
What problems is the product solving and how is that benefiting you?
Able to review and grow more as a Salesperson by being able to listen to past calls with my manager.
If they're from a different country, the transcription feature is super helpful when their accent makes it harder to make out the words.
Being able to leave notes at specific times in the calls to look back on is helpful when you're in the zone just making notes as you go, and can review them later.
If they're from a different country, the transcription feature is super helpful when their accent makes it harder to make out the words.
Being able to leave notes at specific times in the calls to look back on is helpful when you're in the zone just making notes as you go, and can review them later.
Gong enables efficiencies and value improvements throughout our customer-facing teams
What do you like best about the product?
Gong provides an easy interface for recording live meetings that are then integrated with our CSM platform Gainsight for team members to reference as needed. The transcript and AI insights are useful for quality control and improvement, and the generated notes make it easier to be flexible and engaged during the call since I don't need to worry about taking manual notes or documenting action items. I use it on all of my meetings except where the client's policy limits recording.
What do you dislike about the product?
The search interface could be improved as it isn't always easy to find all calls for a particular customer or to search by call type/content
What problems is the product solving and how is that benefiting you?
Automated note-taking frees up reps to focus during meetings, and collaboration on recordings makes it easy to share information among the account team
Gong is incredibly helpful!!
What do you like best about the product?
I love using Gong to review my client calls - not only does it help me to identify areas for improvement, but it also helps me to be fully present on a call rather than rushing to write notes because I know that if I miss something, I can go back and re-listen.
What do you dislike about the product?
Sometimes, Gong can take a few minutes to connect to the call - I wish I could automatically have it turn on when I start the meeting.
What problems is the product solving and how is that benefiting you?
Gong is helping to ensure our teams and managers can listen to and learn from each other as well as give feedback on our client call. It also allows us to be fully present and able to listen to our clients rather than stressing about having everything written down.
The best insurance policy in the game for sellers.
What do you like best about the product?
I value the ability to have a record of all commitments, exchanges, and follow ups while also being able to present with prospects and clients on calls. It's truly one of the most valuable resources I use.
What do you dislike about the product?
The platform has grown significantly over the past 5 years and can be a little clunky from time to time, especially when navigating directly to the recordings of calls. I wish the analysis took less time as well so that a follow up could be sent out within 10 minutes of the call ending.
What problems is the product solving and how is that benefiting you?
Gong solves many problems at once for me, but primarily ensures that I can deliver on what I've said I would without error.
Gong is a great tool but there are many competitors and support is AWFUL
What do you like best about the product?
good interface, seems accurate in call recording and AI
What do you dislike about the product?
It's impossible to get help or support. I wait days for responses and can never talk to a human.
What problems is the product solving and how is that benefiting you?
Call recording and forecasting are helpful
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