Gong
Gong.ioExternal reviews
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Sales coaching that has taken my abilities to the next level!
What do you like best about the product?
Recorded calls that I can listen to anywhere, anytime! This allows me to get way more feedback and coaching, as well as the freedom to choose the calls I want coaching on (if I'm working on specific sticking points). This also allows me to go back to calls if I forget something we talked about.
What do you dislike about the product?
The accuracy of the speech to text is not ideal; it is necessary most of the time to listen to the call, rather than read the transcript (which can be helpful when skimming through for certain topics or when identifying calls).
What problems is the product solving and how is that benefiting you?
Gong is mostly used for coaching, but it has also been used to gather data on product features and marketing changes. This data has influenced decision making in my organization.
Gong Rocks
What do you like best about the product?
It transcribes your calls as well as allows you to see who has been talking more simplistically. It then allows me to focus on what messaging is working and what is not.
What do you dislike about the product?
Cost of Gong, other than that, that is it.
What problems is the product solving and how is that benefiting you?
Messaging, training more to be an avid listener.
Fast, Intuitive and Superior
What do you like best about the product?
I like that I can easily search the library of calls that my co-workers have made to find a call that I need. Once in the call, it's easy to find the specific topic I'm interested in. I also like the reviews I receive of my calls that remind me of what I need to follow up on.
What do you dislike about the product?
It's hard to come up with a dislike, but if I have to, I don't care to receive emails telling me what calls I have today. I already have them on my calendar and it's a bit redundant.
What problems is the product solving and how is that benefiting you?
When I want to send a follow-up email to my client and include the call, Gong is much quicker at providing the link than the other guy.
Recommendations to others considering the product:
Go for it!
Amazing insights for sales managers and teams
What do you like best about the product?
Gong automatically records and analyzes all sales + CS calls across the org.
What do you dislike about the product?
Does not connect to phone/skype calls...
What problems is the product solving and how is that benefiting you?
This provides amazing visibility into how the sales team works in real time, helps empower the sales team, maximize performance, drive insights to product and marketing teams, sales strategy and more
Must have sales coaching tool!
What do you like best about the product?
Accounts / "Beat" view is incredible. It provides a timeline of all events that have happened around an account or opportunity so you can quickly identify opportunities that are falling through the cracks or being mismanaged. Super valuable and and I wasn't even expecting to see a feature like it from Gong.
The stats view also provides a high level view into how the team is running their calls. How much time they're speaking vs the prospect, what competitors are coming up during the conversation, what features were discussed etc.
The stats view also provides a high level view into how the team is running their calls. How much time they're speaking vs the prospect, what competitors are coming up during the conversation, what features were discussed etc.
What do you dislike about the product?
To get the most out of it, you need to invest a lot of time into the platform although the investment is worth it.
I hope they continue to improve the AI and transcription functionality as there are still a few kinks but it's the best I've seen on the market.
Other than the time investment, it's been really great.
I hope they continue to improve the AI and transcription functionality as there are still a few kinks but it's the best I've seen on the market.
Other than the time investment, it's been really great.
What problems is the product solving and how is that benefiting you?
As a sales manager, it's not possible to be on every call. Gong provides valuable insights into how the team is running their calls, how they're following process and what's coming up on their calls without me having to review every one. And for the ones that I do want to jump in and review, I can do so on my own time.
On top of the problems it solves for me, it also gives the team suggestions on areas for improvement and gives them "peace of mind" that anything discussed on the call doesn't fall through the cracks.
On top of the problems it solves for me, it also gives the team suggestions on areas for improvement and gives them "peace of mind" that anything discussed on the call doesn't fall through the cracks.
Recommendations to others considering the product:
You need a tool like this earlier than you think you do. Make sure to do your research on other vendors in the space.
Great tool
What do you like best about the product?
Easy to use, keep innovating, calls can be shared internally and externally.
What do you dislike about the product?
I wish there were more features dedicated to customer success
What problems is the product solving and how is that benefiting you?
analyzing calls with customers
Great help for managing sales teams
What do you like best about the product?
As a former athlete, Gong is like watching game film. It can give you a great understanding of "what really happened during the call". It allows you to scale more effectively, and can improve your coaching 100x. The mobile capability is awesome. I no longer listen to sports radio during my commute - I listen to 'game film'!
What do you dislike about the product?
I can't think of anything negative to say. Sorry.
What problems is the product solving and how is that benefiting you?
Even the best sales managers can't be everywhere at once, and they can't be on every call. This allows you to rip through several calls during your commute, or on a flight. Your clarity on what is "actually happening" on the front lines improves dramatically.
Recommendations to others considering the product:
Don't wait. Do it.
Best Intelligent Recorder Tool used for effective learning purposes
What do you like best about the product?
Tells users how much of the talking is done by individuals
What do you dislike about the product?
Transcribing feature can be better enhanced especially listening to different types of accent
What problems is the product solving and how is that benefiting you?
Being able to relay certain bits and pieces of information easily. 10-20 hours saved each week from having to repeat the same information again and again
Reliable or our basic needs
What do you like best about the product?
The recordings are stored easily and it starts recording the calls right at the correct time. Love the mobile app as well to re listen to calls while I am on my way to work or have down time.
What do you dislike about the product?
The platform has become too complex. I do not use all the fancy features and just want relisten to calls and it has become a lot more complex of a platform that is not easy to navigate.
What problems is the product solving and how is that benefiting you?
We work in a regulated industry and this covers our behind.
Recommendations to others considering the product:
Make sure you are paying for enough storage to keep your calls.
AMAZING - literally a game changer
What do you like best about the product?
The ability to understand how long you were talking for without and interuption from customer and things of that nature. It does a great job of tracking bad habits and provides plenty of insights for us to use and measure against.
What do you dislike about the product?
Does not sync up to zoom very well. Very hard to gain customer intelligence on these types of calls. It could filter calls more automated by length type etc. It comes with preset recommendations like length of time to talk etc. These will be different for different industries
What problems is the product solving and how is that benefiting you?
We are solving the problems of reps coaching themselves and getting better at their roles. In our roles managers time is too valuable to listen to every single call. We need a platform that allows reps to coach themselves.
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