Gong
Gong.ioExternal reviews
6,589 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to use, intuitive and easy to search for what you need
What do you like best about the product?
User interface and user experience makes it easy to use. The mobile app also makes it accessible whenever needed and wherever you are.
What do you dislike about the product?
Sometimes things don't automatically record as expected.
What problems is the product solving and how is that benefiting you?
Training new hires and saving a call library and being able to use folders to organize call libraries.
Gong Helped Me Triple My Sales This Quarter
What do you like best about the product?
The ability to research key words from my call is an absolute game changer when dealing with sales calls. Whether it be the price you promised to a client or a specific feature request, Gong's tool allowed to go back on any of my calls and pinpoint the exact detail as well as the context of the situation.
Another fantastic tool within Gong is the ability to assess your talk ratio and other presentation based details. When I first started with Gong, I though I was allowing the client enough time to speak and fully assessing their needs, however after seeing a 75/25 talk ratio, I Quickly learned I was hogging the spotlight. Within just a month on Gong my Demo's average around a 60/40 talk ratio, which in turn has allowed to me to ask far for qualification questions, which makes the end result far easier when it comes to sales.
The third great aspect is the ability to jump into specific points of the conversation based on the keywords of the conversation. It is very helpful to know exactly the "pricing" or "onboarding" portion of the call was, and be able to quickly hop into those specific points.
Another fantastic tool within Gong is the ability to assess your talk ratio and other presentation based details. When I first started with Gong, I though I was allowing the client enough time to speak and fully assessing their needs, however after seeing a 75/25 talk ratio, I Quickly learned I was hogging the spotlight. Within just a month on Gong my Demo's average around a 60/40 talk ratio, which in turn has allowed to me to ask far for qualification questions, which makes the end result far easier when it comes to sales.
The third great aspect is the ability to jump into specific points of the conversation based on the keywords of the conversation. It is very helpful to know exactly the "pricing" or "onboarding" portion of the call was, and be able to quickly hop into those specific points.
What do you dislike about the product?
The only negative portion of the system I could imagine is the pre-recorded message at the beginning of calls (This Call is Being recorded... etc). Often times this message is very loud when my client joins the call, not a big deal, but something that I believe is an easy fix.
What problems is the product solving and how is that benefiting you?
As much as we like to trust ourselves and our memory, it is virtually impossible to remember every small detail of a call. With complicated sales calls that I deal with on a daily basis, Gong is crucial for the sales process.
In my line of work, assessing the customers needs is absolutely cruicui
In my line of work, assessing the customers needs is absolutely cruicui
Recommendations to others considering the product:
Do It
Great software for sales.
What do you like best about the product?
being able to add comments at different points of the call. It is great that I can review calls from colleagues of mine to gain tips. It keeps the work environemt competitive. It is also great to see how much data is extracted through Gonh.
What do you dislike about the product?
the only downside is the number of emails I receive from gong. The colors of the gong webpage can hurt the eyes. Sometimes the translation from voice to text can be off but it is not that big of a deal.
What problems is the product solving and how is that benefiting you?
I have had many calls where I missed things or was unable to take down notes. With gong, I am able to quickly find key points and can share them with others at my company.
It is a great tool for coaching from my bosses. When they are able to review a call and pinpoint things that are not my area of expertise and we can discuss them later makes gong an essential tool in our workflow.
It is Great how gong can be a forum for everyone at our company between all the departments like sales, marketing, quality assurance, management, international sales, customer service etc.
Gong is not simply a sales tool for us. It is a tool that helps us communicate between departments and also helps us tailor our product offering through all the data collected.
Yes gong has only been implemented for a few months now and I cannot wait to see what gong has to offer as they grow.
It is a great tool for coaching from my bosses. When they are able to review a call and pinpoint things that are not my area of expertise and we can discuss them later makes gong an essential tool in our workflow.
It is Great how gong can be a forum for everyone at our company between all the departments like sales, marketing, quality assurance, management, international sales, customer service etc.
Gong is not simply a sales tool for us. It is a tool that helps us communicate between departments and also helps us tailor our product offering through all the data collected.
Yes gong has only been implemented for a few months now and I cannot wait to see what gong has to offer as they grow.
Recommendations to others considering the product:
Get on a trial and see how it can make your day to day easier.
Very helpful tool for coaching
What do you like best about the product?
Being able to apply filters over what is it you want to hear to
What do you dislike about the product?
A little too complicated to dig in deeper
What problems is the product solving and how is that benefiting you?
Team coaching and verbiage issues
prospecting and demo issues
prospecting and demo issues
Helpful tool to evaluate sales professionals.
What do you like best about the product?
I like evaluating calls to see where I can improve. Such as how much I am talking vs the client. The Customer Service is great also.
What do you dislike about the product?
It would be helpful if the system recognized my words better. I know it's still learning over time.
What problems is the product solving and how is that benefiting you?
Increasing specific skills, reviewing with my manager and improving.
Recommendations to others considering the product:
Yes, I would recommend it.
Great for training and account organization
What do you like best about the product?
With Gong I don't have to worry about writing down every question or concern the client has, because I know I can go back and review it, share it internally for feedback and strategy planning. It's a great tool in general for on-boarding as you don't need new hires to sit in on every call, they can listen on their commute!
What do you dislike about the product?
Transcription is never perfect but that is expected. Sometimes the recorder get's kicked off the call
What problems is the product solving and how is that benefiting you?
Overall sales strategy improvement. The analytics help self-evaluate the flow of your own calls as well as training for other colleagues. Great way to go back and reference specific things in the conversation and I love the ability to share snippets with company executives like Marketing, Product, etc. After analysis of several calls, we ended up changing our demo technique to make the call more engaging.
Recommendations to others considering the product:
I am not sure what else is out there, but I used this at two companies now and find it great as a sales enablement solution, as well as a way for leaders to evaluate sales strategy.
The most helpful coaching tool I have used
What do you like best about the product?
I like the transcript because I can quickly read what parts of the conversation I need in order to transfer notes. I also like that I can leave feedback on different areas of the call because that has helped my skills improve and improved the quality of my call reviews with my manager. I also like that I can speed up the call so that I can listen to longer calls but not take as much time.
What do you dislike about the product?
At first, it was cumbersome and I think that there are a lot of things functions about it that I dont quite know how to use. I also dont like that there is a bit of lag between when I hold the call and when it uploads. I understand that it needs to render, but sometimes we want the notes or information immediately and would at least like to access the audio portion if not the transcript.
What problems is the product solving and how is that benefiting you?
The problem of me not being able to have a real conversation because I was too focused on the notes I was taking rather than listening to the prospect. Now I can listen and respond like a normal human and then go back and gather notes.
Recommendations to others considering the product:
Use gong if you want to be the best at your job!
Gong.io
What do you like best about the product?
I like the keyword tagging so I can find specific parts of calls easily
What do you dislike about the product?
Time for calls to load, but I understand with so much data it makes sense. I also wish we could save folders rather than just star calls, and in SFDC some calls do not load if they are under one minute. I wish we had some type of indication warning us of this prior so we can have these for review.
What problems is the product solving and how is that benefiting you?
Discovery, talking %. It is very helpful with 1 on 1's with my manager to determine where I Can improve in my sales process and find out what I missed with clients in the discovery process. I also like how directors and managers can chatter calls on specific times so I can hear exactly where the concern is.
Recommendations to others considering the product:
IT is very helpful for call coaching tagging calls and organization.
Very helpful in sales role with an expert team
What do you like best about the product?
You are able to share and store calls with you team
What do you dislike about the product?
The introduction bot that says "we are recording this call for training purposes"
What problems is the product solving and how is that benefiting you?
Being able to listen back on your own calls and search for calls based on topics spoken about in the call
Informative and helpful
What do you like best about the product?
Talk time analysis. It helps me develop strategies to make my demos more collaborative.
What do you dislike about the product?
I do not like the major talk point mapping. It is not accurate enough for me, but at the same time I don't really use it much.
What problems is the product solving and how is that benefiting you?
Talk time analysis. It helps me develop strategies to make my demos more collaborative. Also, it helps me review my next steps when I'm too busy to log notes right away in my CRM.
Recommendations to others considering the product:
It's a great tool to review next steps when you don't have time to take notes and it helps analyze talk time. With talk time analysis, you can see the adjustments you need to make in order to devise a good collaborative strategy for Demos. It's also a great training tool for shadowing live calls of your teammates. This way you can make sure to stay fresh and gain new ideas from other people.
showing 4,761 - 4,770