Gong
Gong.ioExternal reviews
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AMAZING! Must need for CSM role. YES, not just for Sales.
What do you like best about the product?
I love how the tool can enrich customer conversations. The ability to look back at past calls, take notes, and all of the reminders is fabulous! Besides Sendoso, Gong is my number 1 used tool.
What do you dislike about the product?
Personally, I would like the option to lock down a call (and maybe I can) so that not everyone can just secretly join. But above that, nothing too much.
What problems is the product solving and how is that benefiting you?
The ability to look back at past calls, notes, call highlights, coaching, ability to share calls...so many things!
Great tool to enhance and develop sales skills!
What do you like best about the product?
The UI of Gong is very intuitive and easy to use. Easy to send recordings to colleagues and prospects while also learning from the detailed stats of the call. I also enjoy using the call stats that show my % of talking vs. the prospect helping me get better for my future calls. I also enjoy using it as a note-taking tool that has improved my notes when I pass information back to my colleagues.
What do you dislike about the product?
Sometimes it is difficult to find and search old calls. Only happens sometimes but most of the time it searches no problem. Takes some time for GOng to analyze the call which could be quicker.
What problems is the product solving and how is that benefiting you?
Some benefits include my own development as a salesperson as well as helping me take more time to listen to the prospect and be able to go back to take better notes after the call.
Recommendations to others considering the product:
Gong is a great tool for any sales team trying to coach and have transparency within the organization.
Gong Review
What do you like best about the product?
I like that I can add notes to different sections of the call
What do you dislike about the product?
I hate how long calls take to upload on Gong
What problems is the product solving and how is that benefiting you?
I use Gong as a coaching tool to listen to my peers, my AEs, and my own calls
Surprisingly effective tool
What do you like best about the product?
The ability to review calls to refresh memory on certain details that can be easily forgotten due to high volume of calls, being able to jump to specific speakers and finding out what filler words and/or bad habits I have that can be improved upon.
What do you dislike about the product?
There's not much to dislike - other than the fact that any goofs and mistakes are recorded for all of your colleagues to review!
What problems is the product solving and how is that benefiting you?
Gong is a valuable training tool for all of our new employees to review calls in order to get up to speed quickly. For more tentured employees, there's a lot of value in learning from each call to continually improve on your pitch, process and overall attention to detail. With multiple, often back-to-back calls on many days, it's hard to always take great notes (especially if you're presenting on-screen), so the ability to go back and pick up details and important clues provided by the customer during the call is invaluable.
Recommendations to others considering the product:
Just make a point to use it. We have lots of different tools available for different teams - some of which are very useful and some not as much. Gong is one that just about everyone finds useful.
Great tool for BDR to AE
What do you like best about the product?
I love the call transcripts. It makes going back to calls and reviewing relevant moments so much easier.
What do you dislike about the product?
There isn't anything that I particularly don't like. It's a call recording tool so I use it just as that.
What problems is the product solving and how is that benefiting you?
It helps me transcribe entire conversations for my AE's to quickly review for pain points.
Brilliant recording tool with conversation diagnostics
What do you like best about the product?
Gong is very user friendly and provides insight for managers to properly review and coach employees on calls. Gong has an excellent resource bank with easy to read and engaging articles.
What do you dislike about the product?
Gong can be difficult with accurate syncing to appropriate accounts and opportunities in Salesforce and there is no way to manually change/re-associate calls. I understand there are millions of unique scenarios, but being able to manually override the account link would be a HUGE step forward.
What problems is the product solving and how is that benefiting you?
Manager call reviews and trainings. Communicating pain points from customers and potential clients to Engineering/Product. Celebrating exceptional work and sharing praise received from happy customers.
Recommendations to others considering the product:
This is an excellent tool for improving your employees by listening to their calls and coaching them and by utilizing Gong's data analytics tools to understand what is working and what might need to change.
Solid platform
What do you like best about the product?
It's initially not super intuitive but it's a very good product with a lot of uses and functionality so it comes with the territory.
What do you dislike about the product?
Not very much to say about this. I like it overall.
What problems is the product solving and how is that benefiting you?
It helps us go back and see the conversations we have along with be able to store important calls/mettings for the future.
Senior Sales Manager
What do you like best about the product?
I lead a team of Account Executives who are earlier in their career or newer to our company. Our goal is to be the place to land, expand your skills, find success and then move to take on larger customers or pursue next career goals. Support and coaching are very important to our success and GONG allows for the team, as well as leadership, to listen, learn and observe and to have a deeper insight into the health of our deals; in a way that would not be possible through traditional coaching methods.
What do you dislike about the product?
At this time I cannot think of a downfall of using GONG. The only discrepancies I have found, is at times the call topics tagged do not always match the content during the call.
What problems is the product solving and how is that benefiting you?
We are also a growing team, and often back fill positions when individuals move up throughout the organization. GONG has changed the way we, train and ramp new employees- taking it to a whole other level! We have seen a decrease in ramp time, increase in time to value and understanding, and a huge increase in cross functional collaboration.
love gong - it makes me better and allows me to be more present with clients
What do you like best about the product?
-ease of sharing call recordings internally and externally
-call / interaction stats compared to individual/team averages - reminds me of pro athletes watching game film
-great precision with scrubbing timeline feature
-call / interaction stats compared to individual/team averages - reminds me of pro athletes watching game film
-great precision with scrubbing timeline feature
What do you dislike about the product?
nothing. love gong and would recommend it to many folks.
What problems is the product solving and how is that benefiting you?
-better note taking - > better understanding of customer challegnes/goals -> better run deal processes
- knowing Gong is running in the background empowers me to be more present on calls w customers instead of frantically trying to jot down what they are saying. Better energy on calls
- knowing Gong is running in the background empowers me to be more present on calls w customers instead of frantically trying to jot down what they are saying. Better energy on calls
Great Software - Seamless Integration with Zoom
What do you like best about the product?
Transcript is 100% accurate. Integration with Zoom makes using Gong super easy. Great value add to my daily prospect calls. Being able to include a Gong link that automatically syncs to my Zoom account is very easy and makes sure that every one of my prospect calls is recorded.
What do you dislike about the product?
Nothing yet. It has been working well for me.
What problems is the product solving and how is that benefiting you?
The main benefits I have realized is being able to review prospect calls and sometimes uncover key details I did not hear on the phone. I can then include that in my follow up correspondence.
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