Gong
Gong.ioExternal reviews
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Huge help in active listening
What do you like best about the product?
Gong has been an immense help in my day to day workflow - I am able to really actively listen to my customers without having to write down everything they say, and everything I need to follow up with. I also love that my managers can listen to my calls at their leisure and give me feedback on improvements I can make.
Gong has also helped with my communication skills - letting me know my delay in response time, how long I talk vs. how long my customers talk. It's been such a great help!
Gong has also helped with my communication skills - letting me know my delay in response time, how long I talk vs. how long my customers talk. It's been such a great help!
What do you dislike about the product?
It's possible to cut a snippet of my conversation to share with management or customers, but it's not very straightforward on how to do that.
What problems is the product solving and how is that benefiting you?
Gong really helps me with active listening and the ability to properly follow up. It's been a gamechanger for me - I can't recommend it enough!
Extremely helpful for call follow up and tracking details of opportunities.
What do you like best about the product?
Being able to quickly read call transcripts has completely alleviated my need to take notes during a call. I can spend my time actively listening rather than scribbling phrases down that may not even make sense later, never mind make it into the CRM. I have used call recording software before, but the transcript is a game changer. Occasionally it makes errors in which words it thinks are being said, but it's always readable and sometimes hilarious, like a tame game of MadLibs.
The interface is very intuitive. I don't think I ever attended a training for it and I feel extremely comfortable using it.The SSO with Salesforce is helpful. As for value, I'm not sure what the pricing is, as I am a user, not a decision maker.
The interface is very intuitive. I don't think I ever attended a training for it and I feel extremely comfortable using it.The SSO with Salesforce is helpful. As for value, I'm not sure what the pricing is, as I am a user, not a decision maker.
What do you dislike about the product?
The only thing I really don't like is that when you start the call, due to our privacy regulations, the audio of "This call may be recorded for learning purposes" always interrupts my prospects when they sign on. I understand the need for it but wish there was a way to not start the call on such an awkward note.
What problems is the product solving and how is that benefiting you?
As stated, I no longer have to transcribe scribbles while my customer/prospect is talking. Instead, I can reread the transcript, copy and paste snippets into SFDC for notes, and quickly reference past calls in preparation for the next call to see where I left off. I have a terrible memory for detail which is a horrible quality for a rep who works Mid Market and therefore has a very high velocity of meetings thanks to our own platform. Without Gong I would be in trouble remember which problems I'm trying to solve at which accounts.
Recommendations to others considering the product:
Use the call recordings to learn from your team!
Gong helps with call information
What do you like best about the product?
Gong is helpful when it comes to learnings about my own calls. I am able to listen back and learn from where I may have gone wrong or where the call went well,
What do you dislike about the product?
I don't have cons about Gong at the moment.
What problems is the product solving and how is that benefiting you?
It also helps solve the problem of "he said, she said". With call recording, you able to go back and listen to a call to verify what was said.
Helpful on many levels
What do you like best about the product?
It removes the concern about getting all of the important details down during a call--I know that I can go back and fill in the gaps later. This allows me to focus on having impactful conversations with my clients.
What do you dislike about the product?
Sometimes, I feel like I get emailed too many updates. "Your call is coming up," "Your call has been recorded," "Your call has been analyzed"
What problems is the product solving and how is that benefiting you?
It allows me to have better conversations with clients and gives me the ability to fill in gaps I may have missed during a call. I also love that I can go back and listen to calls that a salesperson previously had with a customer to ensure we're aligned on objectives. It's also helpful to get feedback from my manager to improve my conversations.
I can see where it would also be helpful for training purposes. As new members join the team, they can go back and listen to customer calls to understand how we frame conversations.
I can see where it would also be helpful for training purposes. As new members join the team, they can go back and listen to customer calls to understand how we frame conversations.
Every sales team needs Gong.
What do you like best about the product?
There are a lot of parts in Gong I like best. The most useful to me is the immediate transcript provided after every call. This makes it extremely easy to go through and control F any topics that we discussed that I need to refresh myself on. My second favorite feature is the "Actions as a result of this call" ai feature that Gong provides in the analysis. This ensures that after any sales call I am able to quickly see what follow ups I promised, or any other actions as a result of the call. Lastly, I love the benchmarking capability. Getting best practice breakdowns of how much I should talk about topics compared to colleagues helps focus my efforts to develop skills that will allow me to produce more.
What do you dislike about the product?
The one thing I dislike is the daily email reminder of the calls that will be recorded for the day. Too many emails that I just end up deleting. If I need anything I always just sign in to Gong and get in. I never use the emails.
What problems is the product solving and how is that benefiting you?
The main problem I am solving for is how to effectively sell my product and have the highest win rates. Additionally, I am also solving for time management when I use Gong for follow ups and prioritizing deals.
Gong is a game changer when it comes to understanding what makes or breaks a call.
What do you like best about the product?
The stats it provides. As a sales leader, I don't need to listen to every second of every call to be able to provide quality coaching and feedback for my team. The analytics make it easy to provide actionable goals to work towards. It also allows you to identify hiring success metrics for individuals that are more likely to succeed in the role.
What do you dislike about the product?
There isn't much to say here, my only comment is (and I totally understand why this is) around the amount of times you have to log back in due to inactivity. I get that for for security reasons, you have to authenticate each time you're inactive for awhile, but it can be a bit annoying to pause, go to a meeting, come back, try to press play, only to have to login all over again.
What problems is the product solving and how is that benefiting you?
Understanding the why behind skill gaps for account executives. Gong gives me facts to back up my coaching and feedback, so it's no longer just my word against my accounts executives. It makes critiquing calls that much more powerful when you can fall back on to hard numbers of where the comments are coming from.
Gong also helps with reviewing deals. Their new deals module helps me get a glimpse of what activity has been happening, when the last call happened, whether there is a next step scheduled, and when we expect to close a deal. It makes it simpler to understand which deals are real, vs which ones could use some more work.
Gong also helps with reviewing deals. Their new deals module helps me get a glimpse of what activity has been happening, when the last call happened, whether there is a next step scheduled, and when we expect to close a deal. It makes it simpler to understand which deals are real, vs which ones could use some more work.
Recommendations to others considering the product:
It's not cheap, but worth every penny. The amount of time savings alone when it comes to sales coaching is going to help the software pay for itself.
So helpful and saves time
What do you like best about the product?
I love that I no longer have the "oh no! I forgot to hit record" feeling 5 minutes into a meeting. The ability to share relevant portions of conversations with my team is extremely useful. The transcript feature helps me completely my post-call meeting notes more quickly.
What do you dislike about the product?
The transcript feature is great, but there could definitely be some improvements with its accuracy. The timing of the "this call may be recorded" voiceover sometimes interrupts the initial pleasantries with the client - it would be great if it was triggered earlier, or could wait until there's no one talking.
What problems is the product solving and how is that benefiting you?
Gong can help solve the problem of possible miscommunication - both internally and with the client. The ability to seamlessly track customer interactions with my team and save time on meeting recaps is very valuable. Gong also helps with onboarding new hires, as they are able to review past calls and I can hand pick which ones I feel are most valuable.
Recommendations to others considering the product:
Encourage its use as an onboarding tool for new hires - or even training for existing hires. It's a valuable resource and saves time.
Gong is good for sales
What do you like best about the product?
Listening to my prior calls before the next one to get into sync with that customer again. I tend to miss much more than I expect in my note-taking so everything is there for me.
What do you dislike about the product?
Not much though I sometimes forget to end the Zoom call so it would be nice if Gong could know when a call is over and the customer drops so it then drops the recording.
What problems is the product solving and how is that benefiting you?
Quality control on my selling skills is a big one. Listening and observing my habits to then determine what I can improve upon.
Listening - I miss things when I am taking notes so going back to watch and listen again opens up a new perspective.
Listening - I miss things when I am taking notes so going back to watch and listen again opens up a new perspective.
Account Executive
What do you like best about the product?
Gong is an amazing tool. It gives everyone in your organization complete visibility into conversations that they may not be initially invited to. The ability to tag and grade others conversations is an easy way for you to get the proper feedback and quick responses from other parts of your organization.
What do you dislike about the product?
Nothing, Gong.io is a great tool and there is nothing I would say negative about the product.
What problems is the product solving and how is that benefiting you?
Gong.io helps our organization surface priorities around our product roadmap. Tagging others to get feedback and surface customer needs/wants. Gong.io also gives you the ability to share calls with customers and others in their organization to help reduce the amount of time you need to reiterate a specific question or feature inside of your platform.
Recommendations to others considering the product:
It will justify the costs because it will give you full visibility into your organization.
Amazing platform for Call Analysis
What do you like best about the product?
I love the details we get of each and every call. Also there is no limit to how much we can learn from other in my company by searching them, whether its our managers, coaches or peers.
What do you dislike about the product?
Sometime Gong take wrong info in transcript.
What problems is the product solving and how is that benefiting you?
By searching others, you can learn how others are doing things differently. This help increase my perspective.
Recommendations to others considering the product:
This platform each a coaches job by giving detailed analysis. To peers, it will give abundance of good and quality call to listen to and improve. For an organization, this will help Head of operations to pick people with high quality and reward based on that.
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