Gong
Gong.ioExternal reviews
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Great tool for insight, analytics, and coaching. Also helps you truly engage with your clients
What do you like best about the product?
There is a lot to like about Gong. The tool provides valuable insights after you meetings - auto flagging key words, next steps, questions asked and who asked them, even, you know, "filler words" that you should try to be more conscious about saying. Gong also provides a full transcript of your meetings which you can view and keyword search as well.
Additionally, Gong empowers me during my calls to truly listen and engage with my clients, as opposed to scrambling to take thorough notes and making sure I type everything they say. This has been a real difference maker in my approach to sales calls. Gone are the days of feverishly typing away, as I know I'll be able to go back and review the call later with valuable insights from the application.
And last but not least, the ability to share your meetings or snippets of calls with other folks in the your company is huge. This is a great feature not only for coaching purposes, but also for helping engage cross functional teammates about client requests, technical questions, etc.
Additionally, Gong empowers me during my calls to truly listen and engage with my clients, as opposed to scrambling to take thorough notes and making sure I type everything they say. This has been a real difference maker in my approach to sales calls. Gone are the days of feverishly typing away, as I know I'll be able to go back and review the call later with valuable insights from the application.
And last but not least, the ability to share your meetings or snippets of calls with other folks in the your company is huge. This is a great feature not only for coaching purposes, but also for helping engage cross functional teammates about client requests, technical questions, etc.
What do you dislike about the product?
Honestly, not much that I can think of. I had a neutral opinion of Gong prior to my company starting a trial, and very quickly I've adopted it as one of the tools that I use on a daily basis to help plan for, manage, and review my meetings.
What problems is the product solving and how is that benefiting you?
Meeting management (planning, reviewing, and executing), client engagement, coaching, cross team collaborating.
Recommendations to others considering the product:
Involve your sales team in the decision making process and trial. I have confidence that they will be excited about using the tool if they're given the opportunity to take it for a test run.
It is a great, easy, and user-friendly experience.
What do you like best about the product?
I love gong in that it helps me know what I have to work on, is really easy to use, and manually adds my calls. I like the playback speeds, the organization of the platform, and being able to write comments.
What do you dislike about the product?
I dislike when the person I'm calling is blocked out and I can't hear them.
What problems is the product solving and how is that benefiting you?
My own sales techniques, allowing myself to listen to calls to take notes and know what to tell the Account Executive. The biggest benefit I think is being able to have the call saved so it is easy to find.
Recommendations to others considering the product:
The advice I would have is making the calls upload faster. This might be tough to do, but sometimes calls take longer than others to upload.
A new way to listen
What do you like best about the product?
The most helpful part of Gong is the ability to share recordings over the web. Gone are the days of trying to compress long audio recordings or Mp4's to email them over to clients!
What do you dislike about the product?
Gong is still being developed into a tier 1 piece of software. It can be a little difficult to soak in everything as it stands because there is so much you can do, and can be hard to find where to do it. As time goes on though I am confident their UI will continue to improve!
What problems is the product solving and how is that benefiting you?
I have a problem with rambling sometimes, so Gong points that out to me and helps me improve my phone game!
Recommendations to others considering the product:
Don't be afraid to dive into the analytics side of this tool, there is some really great information to be gleaned them!
The best self-improvement tool for salespeople
What do you like best about the product?
Call stats. It makes it so easy to go through calls and see where I'm doing well and where I can improve as well as how long I'm talking.
What do you dislike about the product?
Nothing. I seriously have yet to find something. I love that I can send specific sections of the call as well.
What problems is the product solving and how is that benefiting you?
Learning how to ask better questions, and seeing when I'm talking too much and when I need to just shut up and listen. It really has made me 100% better already.
Recommendations to others considering the product:
Don't think about the cost. It will more than pay for itself by supercharging your sales team.
Excellent search functionality
What do you like best about the product?
Easily found a conversation that I was searching for but couldn't remember the customer name. I've also used it to refresh my memory about which customers I've recently introduced a new product feature to in order to verify my notes.
What do you dislike about the product?
No downsides that I've seen so far; it's made it easy to review old conversations.
What problems is the product solving and how is that benefiting you?
Personally I haven't used it much for coaching, more of a repository to refresh my memory about particular customers that I might not have spoken to recently & want to make sure I didn't miss anything in my notes.
Recommendations to others considering the product:
If you have lots of meetings & need to review them months in the future, Gong is a lifesaver! Both the sorting and search features make it easy to quickly get back up to speed on a customer or topic.
Account Executive
What do you like best about the product?
Ability to listen back to calls, easily share recordings with customers and learn about how I can improve as a rep. This tool is something I can't see myself working without in the future. This tool allows me to better understand my customer's problems and ultimately sell more software.
What do you dislike about the product?
I don't like how the announcement at the beginning cuts me off. I don't like that we don't have SSO with this product.
What problems is the product solving and how is that benefiting you?
Remembering key details of conversations (timelines, people's names, when they are OOO), allowing me to be more present on calls because I don't need to take detailed notes.
Recommendations to others considering the product:
Don't wait, get it in place ASAP. This tool is absolutely awesome.
Every AE needs GONG!
What do you like best about the product?
How essential the tool has become to my daily routine. I use Gong during every step of the sales process and beyond. GONG is great a recording all your calls and providing a transcript. It makes it easier to get detailed notes, review calls, and do self-coaching in a more efficient manner.
What do you dislike about the product?
There are so many great features of Gong that I feel I have not leveraged them all to the best of my ability.
What problems is the product solving and how is that benefiting you?
I am working more deals, closing quicker and biggers deals, and it has made my job much much more simple with the efficient features it provides to every sales rep.
The best sales training/improvement tool I've ever seen.
What do you like best about the product?
Bot Integration with our internal UberConference and Zoom video conferencing.
What do you dislike about the product?
This is nit-picky, but they've added all sorts of bells and whistles in the past few months that seem pretty ancillary. I don't believe their account manager on our subscription has offered to walk us through much of it.
What problems is the product solving and how is that benefiting you?
The problem is we have a lot of young, inexperienced sales people that we need to train up quickly at scale. And the rest of us are super busy during the day. Gong lets us train anywhere at any time. It's improved both our lead creation and close rate numbers.
Recommendations to others considering the product:
When buying, get the account manager to show you more and teach you about the non-core ancillary services. I don't know much about them and wish that I did in retrospect.
My favorite tool by far!
What do you like best about the product?
This tool has been helpful in so many ways.
*As a new rep, I've been able to ramp up quickly by listening to my team's conversations and demos.
* I'm much better prepared for next calls with my prospects because I listen to past calls so everything previously discussed is fresh in my mind. I love being able to skip around, listen at a faster speed, and search key words.
* Our team picks a call every other week to review and rate. This has been a great exercise for us to share best practices. Based on the feedback we receive, we've been tweaking our style and delivery to be more effective.
*As a new rep, I've been able to ramp up quickly by listening to my team's conversations and demos.
* I'm much better prepared for next calls with my prospects because I listen to past calls so everything previously discussed is fresh in my mind. I love being able to skip around, listen at a faster speed, and search key words.
* Our team picks a call every other week to review and rate. This has been a great exercise for us to share best practices. Based on the feedback we receive, we've been tweaking our style and delivery to be more effective.
What do you dislike about the product?
I'm not always crazy about the idea of being recorded. Before I was confident with the material I was presenting, the thought of being recorded was a distraction.
What problems is the product solving and how is that benefiting you?
Ramped up faster.
Helps fill in what I might have missed or forgot,
Makes me more aware of areas for improving.
Helps fill in what I might have missed or forgot,
Makes me more aware of areas for improving.
An easy way to review and share calls
What do you like best about the product?
Gong makes it easy to review calls and share parts of it with others in the company. I like the automated stats that show which participant talked more and it's impressive how you can set specific filters and searches for key terms for your business.
What do you dislike about the product?
It's happened where Gong came into the call a few minutes late, but that hasn't happened much and not for a while.
What problems is the product solving and how is that benefiting you?
We're using Zoom for our calls, and once Gong is set up, everything is automated. Whenever I set up a call Gong will be there. Not having to worry about hitting record in a call is great.
Recommendations to others considering the product:
Its' a great service to keep track of your calls and look for trends on what is discussed and how concerns are resolved.
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