Gong
Gong.ioExternal reviews
6,589 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Saves us time and money!
What do you like best about the product?
Saving time by listening to meetings at 1.5 speed by reading transcripts
What do you dislike about the product?
Sometimes the transcripts are not very accurate.
What problems is the product solving and how is that benefiting you?
Getting a recording of interviews with clients for accuracy.
Using recordings and transcripts to write profiles for clients.
Training our team.
Listening to missed meetings (speeded up!!!)
Using recordings and transcripts to write profiles for clients.
Training our team.
Listening to missed meetings (speeded up!!!)
Phenomenal tool to get visibility on customer interactions!
What do you like best about the product?
Now that I have Gong automatically joining every google hangout I run, I have a living record of all my meetings. It enables me to re-listen to my calls and take supplemental notes regarding items I might have missed during the call. That way, I come to follow-up calls more prepared and am able to address every client's concern. This is key in customer success and ensuring my clients are happy.
What do you dislike about the product?
The call transcriptions are sometimes incorrect but, in general, these are slight errors that do not impact the analysis of the call.
What problems is the product solving and how is that benefiting you?
When inheriting a new account, I have benefited greatly from Gong because I have the ability to listen to previous conversations prior to them being mine to understand the use case and health of the account. This ensures that my clients do not have to repeat previous conversations and that each meeting is a good use of everyone's time.
Recommendations to others considering the product:
If you struggle with capturing key points during meetings or coaching without live examples, Gong is a great solution that will close that gap for you and your organization.
Nothing else like it
What do you like best about the product?
Facilitates knowledge sharing and best practices effortlessly across the organization. I've never had anything else like this and it is absolutely eye-opening, especially as a new rep coming into a business. Instead of waiting around for colleagues to invite me to calls, I can train myself on Gong any time.
What do you dislike about the product?
I really don't have any complaints. Really novel product.
What problems is the product solving and how is that benefiting you?
Cutting ramp time significantly, decreasing sales cycle, facilitating learning.
Love Gong and everything they represent
What do you like best about the product?
Gong's AI is the best I have ever seen. I love that I can look up an individual word on a call and skip right to that point. Plus, I also love the stats they give you as far as filler words and phrases I use and how many times I've used them. Gong is my favorite coach.
What do you dislike about the product?
Only thing I wish they had was a way to easily get meeting links to customers after I have a meeting. Would be neat if it could connect to my email and with a click of a button copy any meeting recording instead of going through the gong app, clicking on the call, clicking get meeting link, copy link, and head back to my email.
What problems is the product solving and how is that benefiting you?
Gong has brought accountability, coaching, and collaboration to our sales team. Before we worked in silos and had no real way of recording and sharing our success and failures. Gong has now made this possible.
Individual Contributor
What do you like best about the product?
Instant feedback & visibility on all your interactions. Easy to share calls both internally & externally. Immediate value when onboarding & coaching new hires and instant feedback for existing & seasoned team members. The analytics are extremely powerful and detailed while easy to digest. Analysis is easy to turn into action with continued collaboration through key integrations (i.e. Salesforce, Hubspot, Outlook, Slack, etc)
What do you dislike about the product?
The UI can be overwhelming at first glance but once you get a good feel for what you're looking for, it becomes easier to use. Robus guidance on which analytics to use could be more accessible. Once fully setup, there should be an easier way to analyze the overall setup compared to other orgs of similar size and industry.
What problems is the product solving and how is that benefiting you?
Gong has been the single most important tool for quick onboarding & training of new hires. As a season rep, I can easily go back to my interactions and quickly analyze a call for key analytics such as: talk time, tone, patience, delivery, keywords, etc. The immediate value and impact you get from the platform is nothing like any other personal development that I've ever used.
Recommendations to others considering the product:
Don't hesitate! You won't be disappointed!
The tape doesn't lie!
What do you like best about the product?
Hearing your calls played back, gives you the opportunity to learn how you are coming across. It allows you to identify areas that you can improve on and where you are strong.
What do you dislike about the product?
Sometimes the sound quality is lacking, but that is my only dislike.
What problems is the product solving and how is that benefiting you?
We are using Gong as a team to share best practices and learn how to use our specific skills more effectively.
Recommendations to others considering the product:
Gong has made a significant difference in our ability to collaborate and improve our outreach in our inside sales division. I would highly recommend their software.
One of the best sales enablement tools on the market!
What do you like best about the product?
Gong is a great collaboration tool for teams where multiple AEs and sellers may ben involved with a deal.
What do you dislike about the product?
The text call transcriptions can be a little rough to skim, but the tech they're using for that is still comparable/slightly better than other tools I've used in the past.
What problems is the product solving and how is that benefiting you?
Recording notes on calls, being able to share with teams, sales training and ramp up. Gong has helped streamline processes internally and accelerate ramp up times for sales people. It's a gold mine for learnings and capturing key data points in our sales process.
Recommendations to others considering the product:
We looked at several competitors to Gong as part of our evaluation and they stood out from the pack. Not only is the tool itself very helpful, but their sales enablement tools and tips are helpful as well. They have research on best practices for B2B sales techniques that are immediately useful to our team. As a startup, we needed a tool that would be easy for note-taking and sharing for fast iteration on our sales process and product and Gong has been great!
Helps Create A True Partnership with Clients
What do you like best about the product?
I am from Boston, I talk fast...wicked fast. Gong has helped me pinpoint where to slow down and pause during my clients calls to ensure the client is doing a majority of the talking. Thanks to the call transcript, I don't have to worry about taking notes and missing important information. It also helps create a paper trail should I need to reference a previous conversation with the client. The ability to copy and paste the call transcript directly into my notes in Salesforce has also saved me countless hours of typing up notes and logging calls.
What do you dislike about the product?
The "this call is being recorded" voice takes a little too long to chime in on calls sometimes. While the call transcript is a huge asset, it's not perfect and sometimes translates what was said into a different word once it is typed on. I can generally figure out what it was meant to be, or just go back and listen to the recording in need be.
What problems is the product solving and how is that benefiting you?
My team is using Gong to ensure we are having more impactful conversations with our clients. The most important skill we are trying to improve is making sure we are not just listening, but hearing what our clients are saying. It is very easy to try to solution map in sales, but we use Gong to ensure we are acting like true consultants and partnering with our clients to improve their process and revenue. Using the recorded calls has helped my team have more meaningful training sessions with our management team and really dive in to areas of improvement.
Recommendations to others considering the product:
Use it! Sales reps can have big egos and think they don't need to improve. There are so many different ways to use Gong that even the top sales rep at an organization will find it valuable.
Gong is great for sales professionals
What do you like best about the product?
It makes sure nothing gets overlooked on big calls, you can always review the transcript for extremely helpful notes.
What do you dislike about the product?
Sometimes it doesn't pick up the conversations fully, and the transcript isn't as useful in those instances.
What problems is the product solving and how is that benefiting you?
It has made sure I always understand the main priorities for the prospect on all conversations I have.
Recommendations to others considering the product:
Great for your sales team, makes sure nothing is overlooked on any calls big or small.
My Sales Superpower
What do you like best about the product?
Now that I have Gong auto-joining every Zoom meeting I schedule and run, I have a living record of all those meetings. It enables me to go back to supplement my notes with actual quotes from our conversations. That way, I come to follow-up calls more prepared than my prospects expect, which leads to them having a more favorable impression of my efforts and dedication to solving their challenges.
What do you dislike about the product?
I wish Gong could help me record all the rest of my conversations in my life so I can have superpowers outside of work too!
What problems is the product solving and how is that benefiting you?
Gong ensures that I can easily go back and analyze a call so I can better serve my prospects. It also ensures that other reps who join my team can easily dive into a history of my greatest and worst calls on-demand, rather than having to bug me about sitting in on my future meetings. It removes the time-constrained component of ramping up new reps by having them listen to real-world sales conversations.
showing 4,721 - 4,730