Gong
Gong.ioExternal reviews
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Amazing tool for making easier communication with the leads and customers.
What do you like best about the product?
Recording functionality and the possibility to analyze results after the meeting.
I like the possibility to share the records with the internal group of users.
I like the possibility to search by text frames. This is awesome!
Amazing integration with Zoom!
I like the possibility to share the records with the internal group of users.
I like the possibility to search by text frames. This is awesome!
Amazing integration with Zoom!
What do you dislike about the product?
Sometimes the parsing of voice record into text is not excellent. That's something that makes sense to improve.
The design of UI can be better as for me. Too old as for me and make sense to invest a bit in material design or something like that.
The design of UI can be better as for me. Too old as for me and make sense to invest a bit in material design or something like that.
What problems is the product solving and how is that benefiting you?
I have the possibility to switched back to sensitive call and review it in details. It helps technically to solve a customer issue.
Nothing another to add.
Nothing another to add.
Recommendations to others considering the product:
Try it for demo first. Do a couple of calls with clients.
Try to analyze the calls. Switch bach to call after some time and listen to the call.
You will see the possibility to view the call in person. It will be easy to find needed information. Who talks about what, I think that's the best in this tool.
Also, try to share the call with some member of your organization. He will get a benefit from it. From my practice, I solved a lot of customer issues based on call recording after the meeting. Try to integrate it with another product like a zoom or hangouts. This will help you to understand functionality better. This is my recommendation.
Try to analyze the calls. Switch bach to call after some time and listen to the call.
You will see the possibility to view the call in person. It will be easy to find needed information. Who talks about what, I think that's the best in this tool.
Also, try to share the call with some member of your organization. He will get a benefit from it. From my practice, I solved a lot of customer issues based on call recording after the meeting. Try to integrate it with another product like a zoom or hangouts. This will help you to understand functionality better. This is my recommendation.
Amazing way to collect data and improve sales process
What do you like best about the product?
Amazing tool! Not only is it a great way to learn from your peers but its also great to review your calls and pick up on information that you might not have picked up on during the live call. Additionally, the data and insights are amazing! Gong has the ability to pick up key words that will remind you of next steps, topics covered as well as filler words that you use (no more um's!). It also gives great details on the % you talk vs the customer, how many questions you asked, patience and the interactivity. Also a great way to collaborate with team members and give/recieve feedback.
What do you dislike about the product?
Nothing, I am sure there is a lots of functionality that I don't even know how to use. As an AE, its does everything I need it to.
What problems is the product solving and how is that benefiting you?
Challenges that Gong helps overcome:
1) Forgetting curve - you can't remember everything from your call, easily go in and listen to it again to pick up on the little nuances to help you in your next call
2) Self reflection - use the stats to help you work on things like pausing, interactivity, filler words etc. Great way to bring attention to habits that you may not be aware of
3) Cross collaboration - allows you to collaborate - with Engineering and product teams so they can hear first hand what the customers are saying
4) Learning - excellent learning material for both new employees and senior employees. Especially great for teams located in different offices so that learnings are not just in a silo.
1) Forgetting curve - you can't remember everything from your call, easily go in and listen to it again to pick up on the little nuances to help you in your next call
2) Self reflection - use the stats to help you work on things like pausing, interactivity, filler words etc. Great way to bring attention to habits that you may not be aware of
3) Cross collaboration - allows you to collaborate - with Engineering and product teams so they can hear first hand what the customers are saying
4) Learning - excellent learning material for both new employees and senior employees. Especially great for teams located in different offices so that learnings are not just in a silo.
Recommendations to others considering the product:
This tool is life changing! I will never go to another company if they don't have Gong. Not only is it a great way to learn from your peers but its also great to review your calls and pick up on information that you might not have picked up on during the live call. Additionally, the data and insights are amazing! Gong has the ability to pick up key words that will remind you of next steps, topics covered as well as filler words that you use (no more um's!). It also gives great details on the % you talk vs the customer, how many questions you asked, patience and the interactivity. Also a great way to collaborate with team members and give/recieve feedback.
Awful Note Taker's Dream
What do you like best about the product?
Ease of use, accuracy and I love the transcripts. I'm an awful note taker and it helps me pay attention on calls and listen to calls/take notes at 2X speed later on.
In addition, I'm able to listen/learn from colleagues globally and I can easily search through the library by keywords.
In addition, I'm able to listen/learn from colleagues globally and I can easily search through the library by keywords.
What do you dislike about the product?
I'd love actionable recommendations based off my usage.
What problems is the product solving and how is that benefiting you?
Rep improvement, accurate note taking, knowledge sharing (clients and internal)
Amazing coaching tool
What do you like best about the product?
Easy searching functionality to find calls and meetings, I love the statistics inside the tool. It's built to provide sales managers/enablement/etc. with a ton of very easy-to-use coaching options.
What do you dislike about the product?
Gong creates so much awesome content & best practices, I wish we could have more meetings with our success managers where they share all of these best practices. Also, it's super expensive (but necessary)
What problems is the product solving and how is that benefiting you?
We really like the new scorecards which tie in to the overall coaching aspect that's biggest for me and our organization. Gong makes it very easy to find calls and review them.
Very easy to use
What do you like best about the product?
I love that Gong not only records calls but also makes call transcripts, which makes it very convenient to use when you do not want to listen to the whole call.
What do you dislike about the product?
The only thing I don't like would be, It's about 3-4 steps to get the sharable link of the call. I wish it was like 2 steps.
What problems is the product solving and how is that benefiting you?
I work in customer success, so I am meeting a lot and have to make notes after each call. Gong helps to refresh my memory of call and also its transcript feature saves a lot of time when making call notes.
Incredible service. Great Product.
What do you like best about the product?
It has helped our team grow internally as well as our sales by giving us a resource to learn from and document our fast based journey.
What do you dislike about the product?
I wish I could easily connect it to more phone calls and not just meetings.
What problems is the product solving and how is that benefiting you?
I am solving customer issues and product requirements. We are also looking at our sales approach and language what is working and what isn't. We have benefited by already making adjustments and seeing more positive responses in sales.
Incredible tools to master your conversational skills
What do you like best about the product?
Great/Useful Features: Patience calculator, talk ratio and ability to score calls
What do you dislike about the product?
Would like to see a feature where you could go back and rate a calls importance - a 5 star call could get automatically sent to team members. Would love the ability for my team and I to get an automated weekly email showing "your team's top calls of the week/month" so we have good calls to focus on.
What problems is the product solving and how is that benefiting you?
getting better at understanding my flaws over the phone, improving cadences etc.
Game changer
What do you like best about the product?
The simplicity is what keeps me coming back. Being able to see a full layout of a call before diving in is huge when the avg length is well over 45 mins. The adoption from the team has been great as well, they have jumped that the ability to see a full transcript of calls as well as search keywords within calls. Its been great to eliminate filler words and get more concise in wordings.
What do you dislike about the product?
It can be a little lacking on the APP(ios), has good functionality but at times is a bit cumbersome to navigate back and forth between sections. At times it's missing what is being said but this could be due to just the overall quality of the audio.
What problems is the product solving and how is that benefiting you?
Ability to see the full life cycles of our clients faster. The ability to comment in the call with a timestamp has been huge with getting CSMs on the right track and getting a bigger picture of whats going on.
Would also be great to have more functionality in the app with the Scorecards, I do this quite often but have to use the desktop to submit. WOuld rather the convenience of using the mobile app for this feature would take it to a whole new level.
Script functions a little jenky and would be better if it was in app as well, leaving the interface is sometimes a pain.
Would also be great to have more functionality in the app with the Scorecards, I do this quite often but have to use the desktop to submit. WOuld rather the convenience of using the mobile app for this feature would take it to a whole new level.
Script functions a little jenky and would be better if it was in app as well, leaving the interface is sometimes a pain.
Recommendations to others considering the product:
Dig in fast, don't wait, right out of the gate it was a great tool!
The best sales coaching and follow up solution.
What do you like best about the product?
The automation and ability to get automated feedback my discovery meetings have improved immensely from leveraging Gong
What do you dislike about the product?
Nothing love it. It’s a breeze to use and navigate.
What problems is the product solving and how is that benefiting you?
Sales Coaching
Prospect follow up
Speed up sales cylces
Prospect follow up
Speed up sales cylces
Recommendations to others considering the product:
If you sell you need this.
Gong is bliss
What do you like best about the product?
The fact that I can go and listen to my calls and have them analyzed is phenomenal
What do you dislike about the product?
Sometimes the transcripts are lacking, but, that probably has more to do with my mumbling
What problems is the product solving and how is that benefiting you?
Being able to analyze myself and improve
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