Gong
Gong.ioExternal reviews
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Gong has proven to me to be a valuable tool for capturing value and gaining insights of my calls
What do you like best about the product?
Once a call is finished you are able to see a transcript of the call which includes identified key talking points on subjects you would expect to have covered. You can go back to ensure that you really understood the gist of the conversation to better prepare for the next steps.
Beforehand I was taking notes by hand while trying to pay attention to the call at the same time. While I was able to think I recalled correctly parts of the conversation, there was no way to know for sure.
I have used the ability to share splices of a call to send specific customer stories to other team member to ask for advice or share interesting insights.
Beforehand I was taking notes by hand while trying to pay attention to the call at the same time. While I was able to think I recalled correctly parts of the conversation, there was no way to know for sure.
I have used the ability to share splices of a call to send specific customer stories to other team member to ask for advice or share interesting insights.
What do you dislike about the product?
There is nothing I dislike. I think that it works quote well.
There is a challenge when using it with Google Meet as the Google API will end the call if someone opts out of recording. We avoid that by using it with Zoom and in that scenario if someone opts out it simply doesn' record, but it does allow the call to go forward.
I find that adoption can be an issue if you don't have sales leaders buying in and actively encouraging their teams to use Gong.
There is a challenge when using it with Google Meet as the Google API will end the call if someone opts out of recording. We avoid that by using it with Zoom and in that scenario if someone opts out it simply doesn' record, but it does allow the call to go forward.
I find that adoption can be an issue if you don't have sales leaders buying in and actively encouraging their teams to use Gong.
What problems is the product solving and how is that benefiting you?
Gong helps ensure that you can prepare good notes for post-call followup, become more aware of talking to much or too long and importantly being too anxious to fill the silence. It is important to allow others to think through and consider their responses and sales people have a tendency to want to jump in and fill the silence. Gong helps adjust this behaviour.
I'm able to be more thoughtful about how I progress a call and this leads to better results.
This has become more important as we are shifting much more of our customer interactions to be video conferences rather than face to face meetings in order to help slow down the spread of COVID-19 and minimize the risk and exposure to employees, partners and prospects.
I'm able to be more thoughtful about how I progress a call and this leads to better results.
This has become more important as we are shifting much more of our customer interactions to be video conferences rather than face to face meetings in order to help slow down the spread of COVID-19 and minimize the risk and exposure to employees, partners and prospects.
Recommendations to others considering the product:
Be sure to look at their online content. They are bringing great insights to light in their podcast, Facebook content and LinkedIn content. This is a company that appears to be dedicated to the entire ecosystem of employees, customers and customers of customers.
Excellent Tool for Sales Professionals
What do you like best about the product?
I love the data analytics provided for each call. The ability to see how you engage with your customers and prospects really helps you to hone in on what is really important and what could be cut out.
What do you dislike about the product?
I am new to Gong and haven't found anything that I dislike enough to mention here.
What problems is the product solving and how is that benefiting you?
When you have the ability to review calls minutes after they have taken place you can learn from the call while it is still fresh on your mind. I love how it breaks the call into categories and shows you what percentage of the time you speak vs your customers or prospects. That is valuable information that we just haven't had until now.
Recommendations to others considering the product:
This is the data tool you will love to have as a Sales Professional! Easy to use and the insights it provides are extremely valuable for improving one's sales skills!
Gong Review
What do you like best about the product?
I love Gong because it is easy to use, and visibility into statistics is amazing. I used this as coaching tool when I was a SDR manager and my team loved it because they could follow along with feedback as the call was going. As a manage I build out a report with specific filters that I would have sent to me daily to have more foresight into what my reps were struggling with.
What do you dislike about the product?
Nothing, this is the best revenue intelligence I have ever used!
What problems is the product solving and how is that benefiting you?
No problems! Gong allows managers to coach more, reps be able to self coach more all while recognizing a reps potential strength or weakness.
Best Tool For Sales Demo Improvement
What do you like best about the product?
I love the ability to listen for key talking points and questions. It makes it so simple to score calls and give your reps the ability to constantly improve.
What do you dislike about the product?
I really haven't experienced anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
We were having a hard time figuring out the reasons that deals of a particular size were not crossing the finish line. We were able to identify a messaging and delivery problem in our demo, and we were able to adjust the talking points. We found immediate success, by making the changes.
Recommendations to others considering the product:
Take the time to set it up completely. If you do, will gain incredibly valuable insight on nearly every call.
Helpful tool
What do you like best about the product?
I like the transcript feature the best. This helps me to hone in on a particular portion of the conversation that I'm looking for without having to take the time to listen to it. Many clients request that I send the call to them as well. This helps them train their teams without me having to repeat and do it again.
What do you dislike about the product?
There's nothing I dislike. The builders of Gong have thought of everything.
What problems is the product solving and how is that benefiting you?
I do a lot of follow-up with clients in result of calls with them. Gong allows me to ensure that my reachbacks are thorough. Gong also helps me know what has been discussed on other calls, including those with other colleagues.
Excellent Training tool for internal users and customers
What do you like best about the product?
I love the ability to share my recordings with customers and review them with colleagues. We constantly share calls with customers who help them understand their issues better and self-train. Gong also allows us to remain accountable with each other and can help onboard our newer employees quickly by listening and watching recordings where we resolved difficult cases.
What do you dislike about the product?
There is not much to dislike. Gong has been more helpful and the minor annoyance of the automated message that the call is recording is necessary.
What problems is the product solving and how is that benefiting you?
Our technical support team solves a vast assortment of issues and Gong has helped us quickly onboard newer members of our team. With so much product knowledge spread throughout our team with several of our internal teams having different areas of expertise, we can quickly share that knowledge through our Gong calls. This allows our whole team to quickly get to equal footing and learn our product quicker. Another benefit is that this limits the back and forth with the customer as well. When we share our Gong calls with customers, they can review these without having to ask the same questions multiple times.
Recommendations to others considering the product:
Extremely useful tool. Helps coach internal users wanting to learn the product better and our customers who can review our calls for further training.
Glofox Review
What do you like best about the product?
I like the fact that Gong can really help manage and coach our sales team. We have a very small team that is very interactive and so this really helps with coach and submitting answers and questions on call.
What do you dislike about the product?
There is not much that I dislike about Gong. This tool very helpful and any coaching and feedback we can get, the better. Also we work in 3 different countries where it is always hard to review calls with the team so the fact that you can add notes to a call is very helpful to coach and correct.
What problems is the product solving and how is that benefiting you?
Gong has improved our conversation rates and improved our conversations based on how smoothly they run. We know when to talk and how to improve not using filler words on calls.
Recommendations to others considering the product:
Use to coach up and help out your team. You can only get better by using this tool and improve your calls.
How Gong has helped my professional career
What do you like best about the product?
Being able to go back and listen, evaluate and review what you talked about is great. As well a how it breaks down the time for you and gives your great data.
What do you dislike about the product?
I have not used it for long but I haven't experienced any downsides as of now!
What problems is the product solving and how is that benefiting you?
Organization. Being able to go back and take notes on what you said or what a prospect has said is incredibly helpful.
Recommendations to others considering the product:
Use it!
Excellent platform with unreal capabilities that allow sales reps to perfect their craft
What do you like best about the product?
Gong is a tremendous asset for sales organizations who are looking to coach their reps to infinity and beyond... There are so many resources within the application that allow your reps to identify patterns on their own calls; listen to their colleague's best practices and learn from them, and overall improve their presence on the phone.
Upsides include detailed insights, the ability to share either whole calls or small snippets of calls, requesting feedback from peers and managers, as well as insights into your own statistics.
Upsides include detailed insights, the ability to share either whole calls or small snippets of calls, requesting feedback from peers and managers, as well as insights into your own statistics.
What do you dislike about the product?
I think there should be an option to compare your own stats against your teams in an anonymous fashion. Not sure if this is something a company or individuals can already adjust or not. Of course, the competitive aspect of sales is important but it would be helpful to know how you're performing against your team without necessarily seeing names (my opinion)!
What problems is the product solving and how is that benefiting you?
I'm solving how to improve my conversation flow; reduce filler words like 'um' and 'like'; identify patterns and trends to improve on; identify my patience, interactivity, and talk ratios on calls.
I have already seen an improvement in the aforementioned areas of improvement, as well as my tonality, pace of speaking, my flow of questioning, and being able to ask more relevant questions.
I have already seen an improvement in the aforementioned areas of improvement, as well as my tonality, pace of speaking, my flow of questioning, and being able to ask more relevant questions.
Valuable sales/marketing/product management tool
What do you like best about the product?
Amazing tool to capture voice of customer. Our internal stakeholders rely on the tool to hear directly from the market what they are looking for, how they like our platform and what are their challenges in their business. We tag each other internally in calls to quickly capture trends and sales management uses the recordings to coach our sales representatives. Our marketing team can evaluate the effectiveness of our messaging -- tracking whether our prospects fully understand the value our platform can bring to their business.
What do you dislike about the product?
Doesn't integrate with our RingCentral instance, but that is largely a matter of the RingCentral deployment we have. We also don't capture calls that are less than thirty seconds, that isn't a really large deal for us except to track the effectiveness of our sales development representatives, when calls can be high level pitches that don't always last thirty seconds. In addition, I've noticed that some transcripts can be incorrect, not largely incorrect but minor things that can throw us off when reviewing the calls.
What problems is the product solving and how is that benefiting you?
Voice of customer/prospect are readily available to all the stakeholders in our business. CEO, CTO, marketing/sales all listen to calls to better understand the needs of our customers. In our executive reviews and leadership meetings we will commonly use Gong calls to reinforce voice of customer and in sales meetings we will use the calls to coach our sales team.
Recommendations to others considering the product:
Great tool, don't hesitate to buy
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