Gong
Gong.ioExternal reviews
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Helpful data to improve performance.
What do you like best about the product?
I like reviewing the stats on my calls so I understand what I'm doing well, how I stack up against my peers, and the areas I need to improve upon.
What do you dislike about the product?
Gong has been somewhat unreliable in that it will sometimes not join our calls or show up late.
What problems is the product solving and how is that benefiting you?
We are using it to track our sales calls, and use the data to analyze trends among top performers, enabling us to coach each other toward continual improvement.
helped our sales reps grow
What do you like best about the product?
listening to demos and getting feedback from my managers and teammates
What do you dislike about the product?
there is nothing worth mentioning that i dislike enough
What problems is the product solving and how is that benefiting you?
finding out where i need to improve and how to ask better probing questions
Recommendations to others considering the product:
if you are a growing sales team with new reps this is a no brainer. have your top reps record demos.
Fantastic enablement and management tool!
What do you like best about the product?
Can I list everything? My two most used features are probably trackers (the ability to search and pinpoint words and phrases your reps or clients say) and score cards (the ability to create call rubrics, and grade rep calls against that). Both have been infinitely useful in calibrating a rep's performance on calls.
Every week we review "game tape". The person who went last week selects the next person to share a call they need help with. We listen, all of my reps score the call and then we "take it up" together. This allows my reps to calibrate their own coaching ability, as well as provide valuable coaching to the rep who presented their call.
We even have a KPI on call scorecarding baked into our quarterly KPI's.
Every week we review "game tape". The person who went last week selects the next person to share a call they need help with. We listen, all of my reps score the call and then we "take it up" together. This allows my reps to calibrate their own coaching ability, as well as provide valuable coaching to the rep who presented their call.
We even have a KPI on call scorecarding baked into our quarterly KPI's.
What do you dislike about the product?
The only thing that I need help with is being able to search for calls based on call outcome. You CAN do it, but for whatever reason the way our environment is set up, it doesn't let me change it. A lot of their call searching is based on stage movement, which makes a ton of sense for AE's/ISRS/etc but for BDRS/SDRS it makes it tough to find calls sometimes.
I'll be honest though, I'm really grasping at straws here. The tool is fantastic and I would highly encourage you to try it out.
I'll be honest though, I'm really grasping at straws here. The tool is fantastic and I would highly encourage you to try it out.
What problems is the product solving and how is that benefiting you?
Big problems were:
1. Having a copy of a recording for reps to go back and listen to in order to take better notes
2. The ability for management to identify themes in our most successful calls, so we can use that information to better formulate scripting
3. To provide "just in time" coaching for my team who works across multiple locations.
Gong has helped my reps be more proactive with their performance. If they feel like they messed up a call, they can send it to me almost immediately and we can take some time together to work through it. I personally have seen two of my reps go from ~50% meeting book rate to almost a 65% meeting book rate (a 15% gain) after using the tool for a quarter.
1. Having a copy of a recording for reps to go back and listen to in order to take better notes
2. The ability for management to identify themes in our most successful calls, so we can use that information to better formulate scripting
3. To provide "just in time" coaching for my team who works across multiple locations.
Gong has helped my reps be more proactive with their performance. If they feel like they messed up a call, they can send it to me almost immediately and we can take some time together to work through it. I personally have seen two of my reps go from ~50% meeting book rate to almost a 65% meeting book rate (a 15% gain) after using the tool for a quarter.
Recommendations to others considering the product:
Their CS team is amazing. Access them frequently if you ever have trouble.
If you don't have Gong - you're missing out!
What do you like best about the product?
I love that it transcribes the calls, which truly allows me to be in the moment with prospects instead of having to juggle the conversation and take notes simultaneously. It's also a great tool for new hires, which eliminates the need to shadow a colleague. But instead, go through the database of calls and intentionally listen to calls on a particular topic.
What do you dislike about the product?
Accuracy of the transcription - it's not always 100% accurate. Which is expected, but tightening the gap of that would be ideal. Also, the delay between when the call takes place and uploads is cumbersome, in terms of crafting a follow-up and next steps.
What problems is the product solving and how is that benefiting you?
Forgot what you or a prospect said?
- Gong gives you easy access to calls by pinpointing what was said and even transcribes the conversation
Looking to get better on your calls?
- Gong helps cultivate a culture of feedback. It embraces that by tagging colleagues & managers to listen to the call then give feedback on any point in the call
- Gong gives you easy access to calls by pinpointing what was said and even transcribes the conversation
Looking to get better on your calls?
- Gong helps cultivate a culture of feedback. It embraces that by tagging colleagues & managers to listen to the call then give feedback on any point in the call
Recommendations to others considering the product:
It's a great tool to help cultivate a database of best practices on calls. Use this to listen to top performers' calls to get ideas on how to elevate your cold call game. In addition, I encourage using it to onboard new hires for training as it's a valuable resource to help with ramping up.
Always Learning!
What do you like best about the product?
I love that Gong makes it easy and clear to hear both sides of the conversation when re-listening. They provide all the tools to speed up the call, jump to certain places based on topic, and add notes right at the point you would like top in the call.
What do you dislike about the product?
There is not much to complain about! The only thing I would have improved is the "robo" voice that let's the other party know the call will be recorded but our company has since gotten rid of that.
What problems is the product solving and how is that benefiting you?
We are having weekly call coaching's, more active listening on calls because we know we can go back and re-listen if we miss something, and we are prompted by Gong with recommendations.
Gong is fundamental for me to do my job- I didn't know what I was missing!
What do you like best about the product?
I love that Gong allows me to be present during my calls, and I can listen / relisten to capture key details later.I also like that Gong provides a record of truth (not that I have run into issues yet, but I have in the past!)
What do you dislike about the product?
I do not dislike anything, an improvement could be that sometimes I think I am logged out too frequently (not a big deal!)
What problems is the product solving and how is that benefiting you?
I mainly use Gong to relisten to my calls before I have a follow up call. I am able to create an executive summary using language my clients use.
Recommendations to others considering the product:
It is the best kept secret tool for sales people!
Where to start?!? This is the answer to a sales teams prayers!
What do you like best about the product?
I love how i can focus on my conversation with the client and not having to struggle trying to take notes and actively listen. If I missed something during the call I can later go back and fill in the blanks instead of trying to guess. It's helped me become aware of how I do not always following the 80/20 rule. It pulls keywords and even takes me to that part of the call when I click on it, making it convenient to not have to search through the call.
What do you dislike about the product?
Only downfall is really a user error and that is when I send the wrong link to a customer, but the positive side is they cannot access our version without having a user login.
What problems is the product solving and how is that benefiting you?
I've been able to walk into this new role with the confidence knowing that even tho I do not have my manager on the call in real time. I love how they can go back and give me tips and pointers on any part of my call... or I can email to them and proactively ask for help where I'm hitting road blocks.
One of the biggest benefits I've seen that's unique to the software is that when I forward the call, per request of the prospect, I can actually see when they open the call and are viewing it, IN REAL TIME!
One of the biggest benefits I've seen that's unique to the software is that when I forward the call, per request of the prospect, I can actually see when they open the call and are viewing it, IN REAL TIME!
Recommendations to others considering the product:
Think about the big picture and how it will help everyone in the org, from the BDR/sales team to management and even trainers to new hire trainees. This is really a tool to help everyone collaborate better in the organization utilizing the software.
Amazing tool for sales
What do you like best about the product?
- Analyzing my own calls
- Listening to colleagues' calls for comparison
- Coaching with my manager
- Easy to use throughout
- Stats for improvement and benchmarking vs team and industry
- AI for detecting topics in conversations
- Automatic recording
- Plugs into our tech stack
- Clear recording, no breaks/tech issues
- Listening to colleagues' calls for comparison
- Coaching with my manager
- Easy to use throughout
- Stats for improvement and benchmarking vs team and industry
- AI for detecting topics in conversations
- Automatic recording
- Plugs into our tech stack
- Clear recording, no breaks/tech issues
What do you dislike about the product?
The experience has been seamless so far! Only thing is one of my calls was not recorded automatically as planned, but that was probably a dial in issue on my part.
What problems is the product solving and how is that benefiting you?
- Improving my own pitch and talk tracks
- Listening to team's calls for comparison
- Stats that are automatically pulled so I can see areas of improvement
- Optimizing future calls and deals
- Suggestions/improvements in tool are useful
- Listening to team's calls for comparison
- Stats that are automatically pulled so I can see areas of improvement
- Optimizing future calls and deals
- Suggestions/improvements in tool are useful
Recommendations to others considering the product:
If you have a large sales team, especially with new members, that could benefit from this kind of tool I would definitely recommend it.
Gong has transformed our selling in large enterprise SaaS deals
What do you like best about the product?
leveraging gong with a growing sales team has been instrumental in sharing knowledge, dealing with facts versus opinions and flagging at risk deals earlier in the month and quarter to course correct where possible.
What do you dislike about the product?
Previously I disliked the ability to change the message at the time of meeting start on zoom. With the link now established on call set up, this has been resolved
What problems is the product solving and how is that benefiting you?
I am solving to scale a sales team across the US and Canada and soon the Uk. We are also a relatively new business and hearing directly from the voice of the customer, seeing reaction to presentations as well as being able to strategize with additional cross functional teams ahead of meetings with facts, not just the sales director opinion has helped me shrink our close times by 45 days.
Recommendations to others considering the product:
It was a piece of cake to implement. Salesforce was very simple to integrate and I can see my opportunities linked in SFDC as well as the new deal option in gong - that is a killer use case and undeniably, fantastic in transparency of deals, customer engagement and accurate forecasting.
GONG has helped me accelerate my progress as a salesperson
What do you like best about the product?
Gong has made my life easier in multiple ways. The transcription feature has removed the need for note taking while speaking during calls and focus my conversations on the customer. It seamlessly organizes topics, points of interest and action items, giving me instant access to any crucial information instead of having to go back and listen to entire calls or scramble through my notes.
I also love how Gong helped my identify my strengths and weaknesses on my calls, such as talk ratios, number of questions asked, and even small things like pauses which can really influence the flow of the conversation.
I also love how Gong helped my identify my strengths and weaknesses on my calls, such as talk ratios, number of questions asked, and even small things like pauses which can really influence the flow of the conversation.
What do you dislike about the product?
It's difficult to think of something I dislike about using this tool, but sometimes the transcripts are not accurate and show random words, even though I felt they sounded pretty clear on the call. I believe this feature will improve overtime as the AI develops.
What problems is the product solving and how is that benefiting you?
I'm definitely saving a lot more time, without having to go back and listen to entire calls and have quick access to the specific information I'm looking fore.
I am also having much more fluid conversations without the need for note taking.
I am also having much more fluid conversations without the need for note taking.
Recommendations to others considering the product:
Make sure you take the time to go through all the self training resources and leverage their customer success team to make the best use of the tool.
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