Gong
Gong.ioExternal reviews
6,600 reviews
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Great tool for tracking growth
What do you like best about the product?
easy to use, data-driven, helps me reflect as I learn to be a better rep
What do you dislike about the product?
Nothing I can really think of, I find it helpful
What problems is the product solving and how is that benefiting you?
my tone, pitch, coaching with my manager
Gong is great!
What do you like best about the product?
I love the fact you can get the entire conversation in writing.
What do you dislike about the product?
I don't like that the AI system still doesn't recognize all the words I speak sometimes.
What problems is the product solving and how is that benefiting you?
Easier conversation with my clients
Not sure how I survived without Gong for so long
What do you like best about the product?
I use Gong for almost every customer call I have which is super helpful for not only myself but to also share with my clients. On days/weeks that my calendar is packed, sometimes it's hard to remember everything that was discussed or if I missed important notes and by using gong I can go back and relisten to the call to make sure I captured everything accurately. I also share calls with my SE's and customer success team for when they are going through deployment they can hear previous conversations / expectations that were set with the client to make sure we are providing them the best possible experience.
What do you dislike about the product?
I wish I could search by participant name in the search bar instead of having to search by company name. I have a lot of calls across different groups with the same customer so sometimes I have to shuffle through a lot of calls to find the one I'm looking to listen to. The transcript isn't as accurate which would be nice so I don't have to listen to the call all the way through and could do a CTRL+F to find the topic I am looking for but it's not always transcribed accurately.
What problems is the product solving and how is that benefiting you?
improving customer experience
accuracy with follow up.
Continuity when engaging other teams to help support the client and/or when transferring accounts to my CSO org
accuracy with follow up.
Continuity when engaging other teams to help support the client and/or when transferring accounts to my CSO org
Gong is so helpful when You want to review every bit of your conversation. Gain meaningful insights
What do you like best about the product?
I like the call segmentation and statistics
What do you dislike about the product?
Nothing. Its a game changer and so helpful
What problems is the product solving and how is that benefiting you?
Helping me understand my prospects needs and improve my sales skills by learning from them.
Essential software to uplevel your team and internal alignment
What do you like best about the product?
It's hard to pick what I love most about Gong. The instant value without intensive time spent on setup, change management, and training is huge. The ability to provide insightful coaching to each team member is massive. The ability to drive focused professionalism across the team with targeted coaching around crutch words, or using terms like "agenda" at the front of each call is huge. Using the new call filter lists, I've driven alignment across my entire organization, with applicable Product Managers immediately accessing calls for customers at risk due to challenges in their Product Portfolio. Gong allows us to drive consistency with new call frameworks, career growth and coaching for individual contributors, smarter action with accounts or opportunities at risk, and more organizational alignment. In addition, our CSM, Michael, is flexible, helpful, and dives deep into my team's key objectives, so he can make focused recommendations that will help us achieve our ultimate goals.
What do you dislike about the product?
Gong is easy to use, drives immense value, and has almost no setup time to start getting value. I'd recommend Gong as my #1 must-have software, and can't think of anything about it that I dislike.
What problems is the product solving and how is that benefiting you?
Gong helps our team with coaching for individual contributors, alignment and deep transition knowledge from Sales to Customer Success, alignment with the wider organization including Product and Engineering, consistency on introduction of new call frameworks to the team, and consistency across the team.
Gong , a useful tool!
What do you like best about the product?
being able to go back and find calls, layout is not very user friendly
What do you dislike about the product?
how hard is is to locate my balls sometimes. cant search by numbers.
What problems is the product solving and how is that benefiting you?
Proving customers wrong and being able to see transcripts instead of having to listen to all calls
The best sales effectiveness tool
What do you like best about the product?
What I like the best about gong is how instant the calls record and how collaborative the platform allows for feedback.
What do you dislike about the product?
Not all of the calls record or some are one sided so you can't hear the entire conversation.
What problems is the product solving and how is that benefiting you?
Gong helps with training and putting talk tracks into action. At my organization we are constantly trying to get better on the phones and gong is a productive tool to help us do so.
Enhances my engagements
What do you like best about the product?
The best thing about Going is that I can focus on the conversation I'm having instead of writing everything down .
What do you dislike about the product?
Nothing I can think of at the moment. Gong is very useful.
What problems is the product solving and how is that benefiting you?
Being able to go back and listen to the specific words the prospect is using is a game changer with follow-up. I often find things I missed the first time.
Great product for my company
What do you like best about the product?
Helps develop my professional growth in sales. All of the tools and analytics that can be used in Gong are amazing, Highly recommend!
What do you dislike about the product?
I love everything about Gong! I would highly recommend it.
What problems is the product solving and how is that benefiting you?
Helping small business owners find the right solution to help run their business effectively.
Recommendations to others considering the product:
na
Business Development Representative
What do you like best about the product?
Gong is a great tool to use as a way to help you improve and learn from your mistakes. I leverage Gong as a form of critiquing myself so that I know what areas I need to work on, in order to communicate more effectively. While using Gong, I have been able to set more meetings and improve my sales pitch.
What do you dislike about the product?
Nothing at all, I have full control and access to call I make on daily bases.
What problems is the product solving and how is that benefiting you?
Being able to improve my sales pitch and communicate more effectively.
Recommendations to others considering the product:
Make sure you utilize the features this tool offers. It can make your sales career more efficient and effective
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