Gong
Gong.ioExternal reviews
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Amazing Tool For Deep Insights
What do you like best about the product?
Keyword search provides amazing insights into the conversations. It allows us to quickly search for specific sections of the conversations saving loads of time when trying to pinpoint specific answers. For example, when we are looking for answers regarding timelines, this is the best way to get there quickly to ensure that we have all the correct information. I find this particularly valuable as a result of the speed in which I can get these tasks accomplished. Additionally, I really like the fact that the speed bar was upgraded recently. This allows me to save additional time when I am trying to absorb the entire conversation.
What do you dislike about the product?
The search functionality could be more comprehensive. I have had difficulty finding exactly what I am looking for in a timely manor. It would be nice for suggestions to populate, perhaps or more intelligence surrounding this type of feature. I am not sure what the exact answer here is, however most everything else that is offered really does save me quite a bit of time and therefore I feel that this is one of the only areas for improvement. The UX and UI are wonderful.
What problems is the product solving and how is that benefiting you?
Deeper insights and improving quality of conversations. Our aim is to get more and more intelligent when it comes to our sales process. I find that having a library of conversations enables me to significantly level up when it comes to my own abilities on calls.
Recommendations to others considering the product:
I'd say try it, you won't be dissapointed.
A must have for reps, coaches and trainers
What do you like best about the product?
Gong is great for listening to previously recorded calls, whether they be your own, a colleague, someone you manage or others within the org. A great way to hear talk tracks, provide feedback and learn about challenges prospects and merchants are going through. The ability to fast forward to calls on the fly and get to the root of questions and have calls transcribed (clearly most of the time) is crucial to get to the root of a call or find a gap or highlight you wanted feedback or guidance on.
What do you dislike about the product?
The only thing I dislike is that it shows what calls I've been listening to which can put some people on edge or nervous. It can also be difficult when having the Note Taker function join the call at times when switching from G-Meetings, to Zoom and Microsoft teams etc, as it can just pop in without a notification so asking for consent is missed. Also, if a prospect/external party joins before you do, they can approve it so it is missed as well. Other than that, it is quite seamless and easy to use.
What problems is the product solving and how is that benefiting you?
For me, it's been great to listen to my calls with prospects with my lead in order to improve my skills. Historically, call shadowing is painful but Gong makes it easy to leave notes and provide feedback without feeling alienated in real-time. The main benefit is to receive constructive advice quickly without having to take a ton of time out of the day to day tasks to improve. I've also began to listen to other team members calls in order to better myself.
Recommendations to others considering the product:
It's a great tool; offers quite a bit of insight and is unmatched from a call shadowing and AI tool for ongoing call coaching and tracking. Can be used via Mobile as well so great for being on the go.
You want to imporve? Use Gong!
What do you like best about the product?
Gong is an incredible tool to go back to your meetings and review your mistakes and refresh on things that have been discussed. I use Gong mostly to review my conversations with clients and to prepare for upcoming meetings. With great features as listening only to what the client said I can listen to calls to less than half of the actual time of a call. In addition, you can easily skip to the next speaker in a recording to listen to fast forward. Lastly, Gong is analyzing your call to give you a better overview of what topic has been talked about at which time of the conversation.
What do you dislike about the product?
I think there is nothing really that prevents me from getting the best out of a tool like Gong. Not that it is perfect but there is nothing that really disturbs my workflow with the tool every time.
What problems is the product solving and how is that benefiting you?
With Gong I improved my conversation skills. I realized often times that I interrupted the other party which led me to mute myself now oftentimes to let the other people finish and talk then. I use Gong also to help my colleagues and give them advice on how to improve in their conversations.
I don't have to take notes anymore!
What do you like best about the product?
The transcription services are pretty solid! Great to not have to take crazy notes during sales calls, but instead really focus on the discussion and rely on Gong to consistently capture everything for me.
What do you dislike about the product?
Can't think of too much... The transcription isn't perfect, but it's understandable and totally fine for what it is - especially if you confirm it on the audio recording.
What problems is the product solving and how is that benefiting you?
having to take notes during sales calls is tough but "part of the process"... no longer!
Great program for training and understanding your Customers needs
What do you like best about the product?
My favorite part of Gong is how searchable calls are. If I'm looking for a call with a certain company or on a certain topic it is super easy to find a call that includes and then jump to that section of the call.
What do you dislike about the product?
I don't really have anything negative to say about the Gong. The only thing I can probably say is there are a lot of amazing features that I don't think a lot of their customers are taking advantage of.
What problems is the product solving and how is that benefiting you?
Learning more about our customers and the problems they are trying to solve. It helps me know a little bit more about how the customer is using the product and if they would be a good advocate.
Recommendations to others considering the product:
Looking into others that are using Gong to learn tips!
Recording is Great!
What do you like best about the product?
I love the ability to record any call on any platform. This gives my team flexibility while still being able to gain valuable insights.
What do you dislike about the product?
No complaints here! No issues with Gong whatsoever.
What problems is the product solving and how is that benefiting you?
Gong helps my team identify potential growth by highlighting keywords and actions in calls that are recorded.
a brilliant for the whole group to listen for details on key calls
What do you like best about the product?
Being able to jump between the key words on call is amazing. I can target the specific things I want to listen to.
What do you dislike about the product?
While not an easy problem to solve, if you have a free flowing conversation, the software can struggle with keeping on track of the keywords. This is not a huge issue, but it is something I dislike :)
What problems is the product solving and how is that benefiting you?
It is brilliant for anyone in the organization to be able to listen to calls - as sometimes I wanted to listen to a sales call, but can pick up on other details, relevant for another project.
Best feedback of my career
What do you like best about the product?
Love the interaction stats! Specifically, the patience score. I've become a better listener and question-asker not only in my professional life, but in my personal life as well!
What do you dislike about the product?
I don't need all of the integrations it offers - there are ways to link it to email and have all of your customer comms in one place. I prefer Gainsight as my source of truth in customer success and am happy with Gong for just the recordings/feedback.
What problems is the product solving and how is that benefiting you?
I'm growing my skills and actually seeing improvement. I'm able to send successful, or unsuccessful, calls to managers and peers for feedback and group-learning.
Great for be 100% focus on the meeting
What do you like best about the product?
Help you to bet 100% focus on the meeting
What do you dislike about the product?
Is not very good in Spanish transcripts.
What problems is the product solving and how is that benefiting you?
Now I can review my calls and remember things easily.
Recommendations to others considering the product:
definitely try it. is going to change the way you focus on a meeting.
Great Analytics Tool
What do you like best about the product?
being able to quickly review old conversations, and clarify what customers are saying in meetings
What do you dislike about the product?
sometimes the transcript of text is a little inaccurate
What problems is the product solving and how is that benefiting you?
new sales rep ramp up time has decreased. It also allows for multiple perspectives and opinions when reviewing calls/deals. Great help with forecasting.
Recommendations to others considering the product:
give it a try!
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